Post Office International Payments Review

This is a non-standard review, because Post Office International Money Transfer doesn’t actually offer international money transfer services but is in fact a white label for Western Union.

The International Money Transfer is a White Label – What does it mean?

post office money logoThe UK Post Office money transfer services (and also cash-to-cash transfers) are operated by licensed payment providers and not the UK Post Office itself.

Below you can find the statements from their own website.

On the International Payment Page (Address:

small print


Until 31st July 2019, MoneyCorp was the payment provider for all the international money transfers that the Post Office did. It is unclear why the partnership has ended because MoneyCorp has been consistently rated as one of the top money transfer companies out there.

That indicates that in fact, these services are operated by a third party (here’s an explanation from Wikipedia on how White Labels operate).

Are white labels necessarily bad?

western-union-logoThe simple answer to that is no, it’s not necessarily bad. As a matter of fact, the Post Office chose a very big partner to handle money transfers – Western Union. It’s one of the biggest players in the world for this type of services.

The thing with white label deals is that there is no specific reason why not to approach the service provider itself.

UK Post Office Client Reviews

On websites dedicated to client reviews like we can see that the overwhelming majority of reviews (83%) have rated the Post Office as Bad. But the truth is that here, people are talking about all types of services that the Post Office offers. So we decided to search for reviews related strictly to their money transfer service.

On their dedicated page on, the UK Post Office has a rating of 2/5, with the last 10 reviews giving it only a 1/5 rating. *As of December 2019.

The complaints were mainly about the following topics:

  1. Hidden charges and forex transfer fees
  2. Lack of transparency, difficulty understanding the pricing
  3. Terrible exchange rate

 Concluding Words

You will surely get a better service using a number of other money transfer companies that are dedicated to providing this and only this type of service. Click the banner below and choose to work with some of the best-rated companies in this market.

Similar White Label Setups

Virgin Money Transfer service is operated by WorldFirst.

The Telegraph Money Transfer service is operated by Moneycorp.

Guardian Money Transfers which is also provided by Moneycorp.

CityAM Money Transfer which is also provided by Moneycorp.

Telegraph Money Transfers which is also provided by Moneycorp.

CNN Money Transfer which is also provided by Moneycorp.

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Ron Lorrey
6 years ago


Tapas Chatterjee
4 years ago

Post Office is one of the most rip-off company as a money converter. I wanted 50 euros for my daughter so I checked on their website and the conversion rate was £45.16 but when I went to the Post Office in the Bretton Centre, Peterborough, they charged me £47.62 which were £1.0456 and the official rate was £1.00=1.14 euro.

3 years ago

Absolutely disgusted with this services , Very poor communication regarding our money transfer and customer service who blatantly lie to get you off the phone , I phoned to request an update on our money transfer which had taken 5 days ! to be put on hold for 10 minutes then disconnected
I will definitely not use them again

Stella Mountney
3 years ago

Absolute disgraceful service – to be avoided at all costs. I can’t tell you how much they mucked me about for 24 hours and then promised to contact BUT DID NOT!!!!!!!!!!!
Terrible shame.