Wise Review 2022 (TransferWise) – Is Wise Safe?

By 
Alon Rajic
Alon Rajic is the managing director of Finofin, the company behind Money Transfer Comparison. He was previously a senior manager for XLMedia PLC (LON:XLM). His financial commentary could be found on INC, Forbes, Entrepreneur, The Motley Fool, Nasdaq.com, Yahoo! Finance and more.
Read more about Alon Rajic
Last Edited Jun 28, 2022

What is Wise (ex-TransferWise)

  • Transfer Money to a Bank Account Abroad (Or Another Wise Account)
  • Make Payments Online or Through an Intuitive App
  • Virtual "Bank-Like" Accounts: Receive Payments Like a Local in 10 Currencies
  • Multi-Currency Account: Hold and Convert 53 Currencies
  • Free Debit Card with Low-Fee Exchange Rate
  • Business Payment and Offering
  • Not a Traditional Brokerage: No Dedicated Currency Dealer

Is Wise Safe to Use?

Safe, 10/10

Official Website:

Should I use Wise?

  • Less Than 1% Total Fees on Average, Cheaper than Bank
  • Low Rates for Small Transfers Too
  • Clear and Transparent Rates, Easy to Operate (Great App!)
  • Trustworthy and Safe - Largest Money Transfer Company Today, Public
  • Wise Debit Card / Wise Multi-Currency Account (formerly Wise Borderless Account)
  • Send and Receive Money only with Mobile Number (Pilot in Australia)
  • Not Great for Large Transfers, No Discounts For High Volumes
  • All Online Journey - Inadequate for People who like a Personal Service
  • Prices increased from 2020 to 2021 and from 2021 to 2022
  • It Now Costs Money to Hold EUR Funds in your Wise Account
  • Share Price Slumps in 2022 Signifying Public Doubt in Business Model
  • Wise CEO Kristo Kaarmann is currently being investigated by the FCA after UK tax authorities found he failed to pay a tax bill worth over £720,000
Overall rating86.6%
  • star-100
  • star-100
  • star-100
  • star-100
  • star-0
Updated on Jun 28, 2022
Aggregated User Votes
thumbs-up124686
thumbs-down701

Current Rates?

🏆 5 Industry Awards (2013-2019)

Where is Wise Available?

Wise, formerly TransferWise, is currently the largest money transfer company in the UK boasting £6bn in monthly turnover. It is completely safe to use the company’s services, like millions of other Brits, Europeans, Australians and Americans do every month (but there could be better options depending on your needs). Wise.com pride themselves on a transparent fee structure and excellent exchange rates. The online system is easy to use and users are almost unanimously satisfied. Read more about all aspects of the firm in this TransferWise review.

Is a Wise account the best choice for me? Wise vs Apps like Wise

Depending on usage. Wise is undoubtedly very cheap and has slick technology in place. Whether it’s Wise money transfers, the Wise multi-currency account or the Wise debit card – all of this is underpinned by Wise’s steadfast commitment to tech and customer usability.  . For customers with the requirement to send money abroad and receive money from abroad online,, Wise is a great solution. For customers with larger requirements such as a property deal, transfer of a mortgage or large business payments then we believe they could benefit from using a currency broker as per below.

Wise Alternatives: Better for Large Transfers?

Even though Wise is generally considered a groundbreaking “new age” type of service, Money Transfer Comparison has rated several companies with higher scores because they provide a more comprehensive all-round FX solution for larger money transfers. Wise’s “plain vanilla” offering only allows for spot FX transfers and is totally centred around on online offering, whereas some brokerages allow other types of contracts and offer a “close up and personal” touch with a dedicated currency dealer (either via email or telephone). These are essentially apps like Wise for money transfers, but geared towards business clients and individuals sending one-off large amounts or regularly sending money overseas. Below are some of the more prominent Wise alternatives and competitors we have reviewed:

UK EU Australia USA UAE #1 Alternative - Moneycorp: Bespoke Service for Large Money Transfers
Headquarters:
Zig Zag Building, 70 Victoria St, Westminster, London SW1E 6SQ, UK
93.2% Editorial rating
7,000 Client Reviews
Minimum transfer:
£50 / €50 / $50 or equivalent
Why Them?
  • Industry Veterans since 1979, with Pristine Reputation and 95% Positive Client Reviews (£36.9in Transfers Annually)
  • Bespoke Currency Dealers for Clients with Transfers Above £5,000 and Corporate Clients
  • Offers Sophisticated Payment Solutions and Multi-Currency Accounts (Similarly to Wise), Hedging Tools (Not Offered by Wise)
+Read more
UK EU Canada #2 Alternative - Global Reach Group: 99% Positive Client Feedback
Headquarters:
20 Wood St, London EC2V 7AF
90.6% Editorial rating
10,000 Client Reviews
Minimum transfer:
£1,000/€1,000 or equivalent
Why Them?
  • 99% of its Past Clients Gave the Firm a Positive Review
  • Strong Global Reach with Offices in UK, Europe, and Canada
  • More than Two Decades of Experience
+Read more
UK #3 Alternative - Halo Financial - Excellent Platform & Assistance
Headquarters:
Battersea Studios 2, 82 Silverthorne Rd, Nine Elms, London SW8 3HE
89.3% Editorial rating
100 Client Reviews
Minimum transfer:
£1,000
Why Them?
  • Feefo 2020 Platinum Trusted Provider
  • Excellent Website and Online Flow
  • Highly Professional
+Read more
Wise Money Transfer Fees / Exchange Rates
Currency Sent

Wise.com Fee 2022 Updated


AUD

0.32% – 0.45%, depending on amount sent + $ 0.66 AUD fixed payment fee.


BRL
2.09-2.14%, depending on the amount sent + R$ 4.26 BRL fixed payment fee.

CAD

0.46% – 0.59%, depending on the amount sent + $ 1.77 CAD fixed payment fee.


CHF

0.24% – 0.37%, depending on the amount sentr + 0.58 CHF fixed payment fee.


CZK

0.33% – 0.45%, depending on the amount sent + Kč 6.50 CZK fixed payment fee.


DKK

0.31% – 0.44%, depending on the amount sent + kr 2.32 DKK


EUR

0.31% – 0.44%, depending on the amount sent + € 0.50 EUR fixed payment fee.


JPN

0.63% of the amount that’s converted + ¥ 63.00 JPY fixed payment fee.


NZD

0.35% – 0.49%, depending on the amount sent + $ 2.05 NZD fixed payment fee


TRY

0.66% Fee + ₺ 10.57 TRY fixed payment fee


USD

0.31% – 0.41%, depending on the amount sent + $6.25 USD fixed payment fee

Costs have increased when sending money from GBP & EUR and when sending money to CZK, RON and PLN. Costs have reduced when sending money from CHF.

Wise Fees – H1 FY22 Trading Update

In Wise’s most recent quarterly earnings report (Jan 2022), it was announced the firm lowered the cost of Wise money transfers across 50 currencies in the last year and 5 currencies in the last quarter. In the report, a graph depicts the average cost to make a cross-currency Wise money transfer since 2019:

Bearing in mind this average includes exotic currencies like Brazilian Real (where Wise charges a 2.14% fee) an overall average spread of 0.6% is incredibly competitive. In fact, we are quite comfortable in saying Wise charges spreads which are closer to and even below 0.5% for most major currencies.

Wise vs OFX vs WorldFirst vs Currencyfair vs Revolut

Wise / TransferWise vs OFX

OFX had been in the business for twelve years when TransferWise emerged, and until the Wise era they were considered the hip cross between financials and tech (not yet to be named FinTech back then). OFX prides itself in a great online system and registration process, much like Wise.com, but also has a team of dedicated support staff who are available locally to each country in which they operate. These are foreign exchange experts who can provide an update

Wise (TransferWise)OFX
Safe?Yes, regulated by FCA and many more regulatory bodies. Transfers dozens of billions in foreign exchange each year, servicing millions of clients.Yes, regulated by FCA and many more regulatory bodies. Transfers billions in foreign exchange each year, servicing millions of clients, and doing so for more than 20 years. Australian headquartered and listed on the Australian Stock Exchange.
FeesRanging between 0.24% for CHF transfers to 2.14% for BRL (Brazilian Real). On average it is about 0.5% – 0.6%.The rate varies depending on the size of payment, but based onour data averages at approximately 0.5% to 0.6%. Clients who move larger volumes should negotiate an improved rate with OFX vs Wise.
Dedicated DealerNo. You will get all the support for system issues/help you require but currency guidance is not offered.Yes. You will be matched with one person taking care of your FX needs and you will be dealing with them exclusively. They will escort you through trades.
WebsiteWise.comOFX.com

Wise / TransferWise vs WorldFirst (business clients and online sellers)

Behind Wise, WorldFirst is arguably the second largest money transfer company to emerge from the UK. Originating in 2004, it’s also been around for seven years longer. Whereas Wise launched with the idea it would be built around a slick, online offering, WorldFirst began as a traditional currency brokerage and steadily built its tech solutions to be one of the leading payment providers for online sellers and SMEs. The WordFirst tech may not be quite as slick as Wise but a number of positive traits have continued from their original launch – customer service is paramount, FX forwards are possible and SMEs transferring enough volume will be assigned their own dedicated dealer to discuss a tailored currency strategy, unique to the requirements of their business.

Wise (TransferWise)WorldFirst
Type of ClientsAll clients, all transfer sizes. Business, online sellers, and private customers are welcomed.Only business and online seller clients. Private customers are not welcomed.
Safe?Yes, regulated by FCA and many more regulatory bodies. Transfers dozens of billions in foreign exchange each year, servicing millions of clients.Yes, regulated by FCA and many more regulatory bodies. Transfers billions in foreign exchange each year, servicing millions of clients, and doing so for more than 15 years.
FeesRanging between 0.24% for CHF transfers to 2.01% for CLP (Chilean Peso). On average it is about 0.5%.0.5% flat rate for transfers of all sizes above £1,000. Clients who move larger volumes can get 0.15%-0.25% margins.
Dedicated DealerNo. You will get all the support for system issues/help you require but currency guidance is not offered.Yes. You will be matched with one person taking care of your FX needs and you will be dealing with them exclusively. They will escort you through trades.
WebsiteWise.comWorldfirst.com

Wise / TransferWise vs Currencyfair

Similar to Wise, Currencyfair is another company we think highly of. When you look at Transferwise vs Currencyfair you will notice many similarities. Two innovative companies which are constantly gaining market-share and offering tremendous rates. View the comparison below.

Wise (TransferWise)Currencyfair
Safe?Yes, regulated by FCA and many more regulatory bodies. Transfers dozens of billions in foreign exchange each year, servicing millions of clients.Yes, regulated by the Central Bank of Ireland as well as by several other regulators. Transferred over £1bn since inception.
FeesRanging between 0.31% for USD transfers above $135,000 to 2.6% for BRL transfers. On average, for popular routes, it is about 0.5%.As low as 0.15% FX margin if a transfer is matched through the online platform. If not, then reportedly 0.4% average margin of transfers of all sizes.
Dedicated DealerNo. You will get all the support you require but currency guidance is not offered.No. You will get all the support you require but currency guidance is not offered.
WebsiteTransferwise.comCurrencyfair.com

Wise / TransferWise vs Revolut

Revolut and Wise have crossover on two of their most popular products – online money transfers and multi-currency accounts (Revolut has its own version of the Wise multi-currency account and Wise debit card). They are two of the most successful Fintechs to have launched in the UK and both boast many millions of customers. Wise launched with money transfers and expanded into digital banking, whereas Revolut began with digital banking (and an international currency card) and then expanded into online cross-border money transfers. Nowadays, it looks like each of these tech companies is looking to expand and disrupt into different areas of financial services.

Wise (TransferWise)Revolut
Safe?Yes, regulated by FCA and many more regulatory bodies. Transfers dozens of billions in foreign exchange each year, servicing millions of clients.Yes, regulated by the FCA as well as in the US, Australia and many more countries. Again, transfers billions each year.
FeesRanging between 0.31% for USD transfers above $135,000 to 2.6% for BRL transfers. On average, for popular routes, it is about 0.5%.0% to other Revolut users. No fee on FX transfers if under your rather low £1k limit. 0.5% for international transfers above this.
Dedicated DealerNo. You will get all the support you require but currency guidance is not offered.No. You will get all the support you require but currency guidance is not offered.
WebsiteTransferwise.comRevolut.com

More Wise International Money Transfers Account Review Information

Note: This TransferWise review for 2022 was updated to reflect the company’s new brand, Wise Money Transfers, and its new fee scheme since going public via direct listing in the London Stock Exchange in July of 2021.

Minimum transfer:
£1
€1
$1
CA$1
AU$1
Fees & Rates: Information available above. Generally speaking 0.5% is the average margin.
MTC-WF
REGULATION: Financial Conduct Authority Financial Transactions and Reports Analysis Centre Australian Securities and Investments Commission Customs and Excise Department FinCEN Reserve Bank of India Kanto Local Financial Bureau Japan Department of Internal Affairs New Zealand

Is Wise.com Safe? Is Wise reliable? (previously - TransferWise)

Company overview:

Wise, formerly TransferWise, has been one of the hottest startups to emerge over the last ten years and is considered a market leader in the Fintech sector, with a valuation of $11billion dollars. It has grown at a staggering pace, seeing its value soar by billions of dollars between each funding round it has completed, resulting in an $11billion valuation following Wise’s direct listing on the London Stock Exchange in July 2021. In its latest quarterly trading report, Wise reported moving £20bn in transfer volumes between Oct – Dec 2021 (an average of circa £6.6bn per month)  . There are currently more than 2200 employees working for Wise.com in numerous offices across 4 continents around the world.

Wise, previously known as TransferWise, has definitely come a long way since its inception in 2010 (launched in 2011). It was established by two Estonian Fintech innovators, Taavet Hinrikus, (Skype’s first employee) and Kristo Käärmann, both of whom were working in the UK, and experiencing the high costs of bank-powered international money transfers. Quite early on in their journey to lower the costs of cross border remittances, they received a massive shot of encouragement in the form of two mega-investors who believed in the idea, and jumped on the TransferWise waggon. These two investors were PayPal’s co-founder, Peter Thiel, as well as Virgin’s founder Richard Branson.

Here is a complete overview of TransferWise’s investment rounds, prior to going public in 2021:

Series

Amount Invested

Investors

Pre-speed



$68,400

SeedCamp (VC)

Seed



$1,300,000

Index Ventures (VC), IA Ventures (VC), The Accelerator Group (VC), Kima Ventures (BV), Seedcamp (VC), Max Levchin

Series A



$6,000,000

SV Angel (VC), Valar Ventures (VC), Peter Thiel

Series B



$25,000,000

Valar Ventures (VC), Peter Thiel, Richard Branson, Index Ventures (VC), IA Ventures (VC)

Series C



$58,000,000

Anderson Horowitz (VC), Index Ventures (VC), IA Ventures (VC), Seedcamp (VC), Valar Ventures (VC)

Series D



$26,000,000

Anderson Horowitz (VC), Valar Ventures (VC), Baillie Gifford (PLC Company)

Series E



$280,000,000

Andreessen Horowitz and Mitsui & Co.

Total to date



$396,368,400

Anderson Horowitz (VC), Index Ventures (VC), IA Ventures (VC), Seedcamp (VC), Valar Ventures (VC), Peter Thiel, Richard Branson, The Accelerator Group (VC), Kima Ventures (BV), Seedcamp (VC), Max Levchin, Mitsui & Co.

Information from Angel.co

Secondary Share Sales

In May 2019 TransferWise announced it raised an additional $292 million through a secondary share sale – at the time valuing the company at $3.5 billion.e. This took the total funding in the company to a mammoth $689 million.

In July 2020 TransferWise confirmed a new $319 million secondary share sale, valuing the company at $5 billion dollars. Making it the second most valuable FinTech in Europe.

Direct Listing on the LSE – July 2021

In what was perhaps an understated move for a listing of this size, Wise went public in July 2021 via a direct listing. The move means no new shares were created for the firm and only existing shares kicked off trading on the LSE. Making Wise the largest company to perform a direct listing on the LSE that isn’t already traded on another stock exchange.

The listing, which was said to be driven by Boris Johnson and Rishi Sunak in order to boost the UK economy, shows the increasing importance Fintechs are gaining in the market against traditional banks.

Wise shares opened at £8 a share, giving the company a market value of £8 billion ($11 billion), Twice the valuation it had received from private investors in 2020. By September2021, Wise shares were valued at £11.50, representing a 30% increase in value over its first two months being public. However, this gain was short lived and as of June 2022 the share price has slumped to £3.60. This raises an important question – will Wise continue to honour its low fee model or will users be in for a shock if the firm seeks to boost its return for investors? More on this in our fee section below.

From TransferWise to Wise

Transferwise rebranded itself to Wise (wise.com) just prior to the IPO in order to better reflect the full range of financial services it provides – much more than just Wise money transfers.. For example, they offer wise bank accounts which are used by over 10 million people to live, work, travel, and do business around the world (accompanied by the Wise debit card).

Co-founder and CEO of Wise Kristo Käärmann had this to say on the announcement, “Today our name catches up with who we’re already building for — a community of people and businesses with multi-currency lives… Wise is for all of us who live, work, travel, or support family around the world. It’s for those of us who want to cut out the middlemen that hold us back from being truly borderless.”

At MoneyTransferComparison our review will continue to focus primarily on TransferWise/Wise international money transfers. We also take a look at the Wise multi-currency account  (formerly Wise borderless account) as this plays a central role in making and receiving money transfers.

CEO Kristo Kaarmann Faces FCA Investigation After Tax Breach

As of July 2022, CEO Kristo Kaarmann is being investigated by U.K. regulators after tax authorities found he failed to pay a tax bill worth over £720,000. Kristo Kaarmann has already been fined £365,651 by HMRC for defaulting on the tax bill in 2018. The FCA is now looking into whether Kaarmann failed to meet regulatory obligations and standards. The investigation could have significant ramifications for Wise and its chief executive Kaarmann who could be forced to step down and cease working in the industry if regulators deem he fails the “fit and proper” test.

How Wise Works - TransferWise "Peer to Peer Money Exchange" System

In its earlier days, the then TransferWise marketed itself by saying it was the world’s first and only Peer to Peer money transfer provider. The logic was simple – Wise would be able to beat the banks by finding two clients who need to transfer money in opposite directions (say, one client is transferring Pound to Euro, and the other one is exchanging Euros for Pounds). This way, they claimed, the savings would be immense.

What they didn’t take into consideration is how volatile the market is and the fact people normally want to trade money instantly. Similarly, if there are large payments that Wise customers wish to make or there are significant flows into certain currencies (say EUR for example), it is difficult or even impossible to match those flows in the opposite direction. Long story short, Wise dumped this way of marketing themselves, and over recent years has made no reference on their website to the terms “peer to peer money transfer” or “peer to peer currency exchange”. The sheer volume Wise transacts these days (at least £6billion a month) means it will access cheap liquidity from its banking partners.

That doesn’t mean there aren’t peer to peer money transfer companies out there! Competitors Currencyfair (appearing on this page under “TransferWise vs Currencyfair”) is definitely putting the idea into practice. Using the Currencyfair money transfer , clients have the choice to either make a normal transfer for a rate provided to you by Currencyfair, or try to find a match and only trade if the peer-to-peer model is successful and currency flows in the opposite direction to yours (in which you will pay as little as 0.15% of your transfer).

TransferWise advertising campaigns:
The company has advertised heavily on billboards (including in the London underground), as well as on television and online. It is constantly covered by financial and technology journalists around the world, and has managed to get into the mainstream quicker than any other company in the money transfer industry.

Its campaigns were so effective, and so memorable, that even large banks began noticing them. The old slogan “YOUR BANK IS SECRETLY OVERCHARGING YOU ON INTERNATIONAL MONEY TRANSFER” was adjudicated by The Advertising Standard Authority, following complaints from these banks.

TransferWise has suffered additional obstacles as a result of its advertising campaigns. In May 2016, the advertising watchdog commanded TransferWise to be more specific about the savings it offers in each route, in comparison to banks, rather than saying that it helps clients save 90% of transfer costs. TransferWise has also been mocked by the AmericanBanker magazine, as the company is now seeking bank funding. Our take on this? TransferWise is catching fire because it is growing at such a rapid pace. As a Branson-backed company, it appreciates any form of attention – positive or negative, and it works out perfectly.

You can’t knock TransferWise for their transparency either – sure they can be rather punchy with their marketing campaigns but there’s an obvious reason why TransferWise are happy to publicise their exchange rates and fees online but mainstream banks aren’t. TransferWise has nothing to hide – no wide spreads or sneaky payment fees.

Awards
Mozo Experts Choice Awards – Australia’s Best International Money Transfer Provider, 2019

WEF Tech Pioneer in 2015

EY Entrepreneur Of The Year UK 2015

FT’s Boldness in Business Award, 2014

Best European Startup, Europas European Tech Startup Awards, 2013

Regulated by: Financial Conduct Authority Financial Transactions and Reports Analysis Centre Australian Securities and Investments Commission Customs and Excise Department FinCEN Reserve Bank of India Kanto Local Financial Bureau Japan Department of Internal Affairs New Zealand
Conclusion
Wise/TransferWise is probably the hottest name in the whole money transfer industry. Established by notable entrepreneurs who became aware of a significant problem and sought to fix it, the company is taking an entirely different approach from the rest of the remittances industry.

Its low rates, transparency, great on-boarding process and mind-blowing advertising campaigns have gained it a status as one of the largest payment providers in the world. This is a “startup” that is already moving billions across the globe and fighting with industry giants like Western Union and Moneycorp.

There is absolutely nothing to be concerned about when you use a Wise account to move money abroad. Wise is as safe as can be. It has a sound financial structure, a solid business model, and it is the absolute epitome of client transparency. After many years of focusing on client acquisition and growth it has turned profit for the last three years and investors are more keen than ever to get on board. The company is now available in more than 71 countries and moved £20bn in the last three months alone, with millions of clients from around the globe and an extremely high level of satisfaction.

Wise is not a scam, although some people tend to think it is because of the ultra-friendly rates, while in fact, it is one of the most credible companies in this industry.

More recently you may have spotted Wise opening an office in Belgium. The firm took the pro-active decision to gain a European licence in Belgium so even in the event of a no-deal Brexit, where UK financial services firms would lose their ‘EU passporting’ rights, they could continue to offer the same great service. In the end, whilst a deal was made the UK/EU trade deal did not cover financial services, so it was a safe and very smart move indeed.

We are concerned about CEO Kristo Kaarmann’s current investigation by the Financial Conduct Authority. Whilst we’re well aware of finance magnates managing their finances offshore, it’s not very often they fail to meet their UK tax obligations. It certainly seems an unusual case and one we’ll have to follow closely.

90% Credibility Score.

Do Clients Like TransferWise ? TransferWise Reviews from Across The Web

Research

There are 158,000+ Wise/TransferWise reviews (more than any other company in the foreign currency payments industry) available on TrustPilot, netting the company a 4.5 / 5 rating as of June 2022. Slightly lower than the 4.7 / 5 rating the firm scored at the end of 2020.

Less than 6% of these reviews are complaints, and 94% of them are positive.

A small amount of the reviews seem to be placed by marketers who are promoting the service (trying to push their discount codes), but the amount is rather insignificant. Seemingly, Wise’s advertising campaigns have paid off and gained it serious recognition.

Advantages +7
  • Works “as expected” – no glitches
  • Easier to on-board with than other companies
  • Better rates than other companies and banks
  • Accurate and timely
  • Responsive and kind support
  • Polite and non-pushy approach
  • Easy to learn how to use
Disadvantages -5
  • Excessive requirements for documents in order to sign up
  • Some Debit and Credit Cards were not approved for use
  • Delayed transfers
  • Rude customer service
  • Some currencies are not available in the system
Conclusion

Clients seem to be almost unanimously satisfied with every aspect of Wise’s service. Some students, expats, and immigrants have even said that this company has made a substantial change in their lives.

It appears that the main appeal of Wise for clients, even more than the fair and transparent exchange rates it offers, is the smoothness of the entire experience. An automated online on-boarding process is a huge advantage for the younger generation, and they have become avid users. The words that keep popping up in client reviews are ‘quick’, ‘efficient’ and ‘painless’.
The smaller number of complaints we have encountered do appear to contradict the very things most clients praise about the service.

For example, some are complaining about the rudeness of the customer service. There are however thousands of reviews that support how kind and respectful the support was. Given the sheer growth of the company it is possible some staff are not as well trained as others. It must also be considered that the support team are not foreign exchange specialists – they can guide you through the Wise platform but won’t discuss external factors that could impact the rate you achieve – if you’re looking for this then you should consider  Currencies Direct or WorldFirst.

The same goes for the unpopular opinion that transfers are often delayed – this seems to be related to a specific problem at a specific time for a specific client, rather than an across-the-board problem. The most common reason it looks like these payments are being delayed is for compliance purposes as more information about the payment is required. This is certainly not an issue individual to TransferWise and is common across both banks and other money transfer providers.

Whether it’s for proof of payment or for opening an account, those complaining about excessive documentation appear to be unaware of the strict Anti-Money Laundering regulations that these sorts of companies must comply with. If additional documents are required, it is simply because the local regulator for the required jurisdiction (such as the FCA) demands that from the firm. Similarly if you’re required to send supporting documentation for a payment (this is usually quite rare) then it is simply the firm ensuring they are not facilitating an illegal transaction.

The critics that complain of unsupported currencies are justified, as Wise doesn’t support as many currencies as some of its competitors like Currencies Direct, but we can’t downgrade Wise’s score based on that, as it’s very clearly stated on their website which currencies are handled and which ones are not. Clients who are complaining about this have simply failed to read the information that is readily available.

95% Client Feedback Score.
Account Freezing?

 Wise Review by our reader Wasim Chamma, submitted May 22, 2021

“4 years of experience, a summary review.

Here’s my review of Wise (previously known as Transferwise) after 4 years of experience with them, so it’s not a shallow, neither haters nor excited person’s review.

To start, I joined Wise before they had their local support in my country and I had all contacts via overseas, even had their debit cards sent to me from overseas, and I was all excited to start this neiche P2P exchange.
started by adding funds to the account by directing few payments from overseas to it and I’m all happy with the exchange rate, the speed of transfers and ease of use.
Soon after I was so happy to start recommending it to friends, local businesses and family.

Some of whome already joined and started exchanging and transferring through them thanking me for it.

It’s all good and happy land while using the account occasionally.

And now when I started using the account seriously (when I decided to direct my BnB (Bed & Breakfast) share of private work to them) and they started blocking incoming payments till I ask my clients for their private details (D.o.B & residency details).
I was uneased about it but continued working, to find out few days later (with no warning, no notice of any breach) all of the sudden when I was using the app I got the notice “your account was deactivated contact the appeals team”. which was all weird.
I thought it was a mistake till I saw the same on mobile browser and on laptop too.

4 days later (after my email to appeals team trying to find out and being proactive about any details that might mistakenly triggering any AI to alert my account) they came back to me saying that they’re reserving their reasoning and will block my account.
So now a week with no access to my money nor ability to trade summarises services through your network.

Summary: it’s all nice and happy till someone in the accounts team decides to deactivate your account, and they’ll do it with no hesitation nor explanation or reasoning, while breaking your access to your assets and stopping your operation.
I feel sorry to all the reffers I did previously as these people will suffer just like I did.”


Wise, Formerly TransferWise Fees

Research

Fees:Wise regularly updates its pricing model in line with the costs it experiences. In each update, some currency corridors become cheaper whilst some corridors increase in price.
In recent years, a decision was made by the firm that prices would be based purely on the costs incurred which were relevant to the particular currency/country that were involved in your payment. Rather than subsidising certain routes with income made from other currencies.

So any cost savings Wise can make in Australia for example can be passed onto savings for consumers purchasing AUD. Transferring money from around the world incurs variable fees with Wise but they are as low as under 1 Euro for most destinations from Europe, and less than £1 for transfers from the UK. Payments from the USA are slightly higher at a cost of $4.77, though the US is notorious for having high payment fees – whether you pay by ACH or wire transfer. Just be sure to fully understand the pricing structure for your currency corridor, particularly if you are trading any exotics.

The pricing is so carefully modelled that not only is the size and speed of payment considered, Wise also alters their payment fee depending on where your destination of payment is. So any cheaper payout method the firm can employ, Wise can then pass this saving onto the consumer too.

 

Exchange Rates:
Here is the complete fee structure for payments sent in the currency specified below and converted to GBP (note payment fees and spreads can vary slightly depending on where money is being sent so be sure to use Wise.com’s online calculator first):

Currency Sent

Wise.com Fee 2022 Q2 Updated


AUD

0.32% – 0.45%, depending on amount sent + $ 0.66 AUD fixed payment fee.


BRL
2.09% – 2.14%, depending on the amount sent + R$ 4.26 BRL fixed payment fee.

CAD
0.39% – 0.52%, depending on the amount sent + $ 1.77 CAD fixed payment fee.

CHF

0.24% – 0.37%, depending on the amount sentr + 0.58 CHF fixed payment fee.


CZK

0.28%-0.41%%, depending on the amount sent + Kč 4.73 CZK fixed payment fee.


DKK

0.30% – 0.43%, depending on the amount sent + kr 2.32 DKK


EUR

0.31% – 0.44%, depending on the amount sent + € 0.50 EUR fixed payment fee.


JPN

0.6% of the amount that’s converted + ¥ 55.00 JPY fixed payment fee.


NZD
0.35% – 0.48%, depending on the amount sent + $ 0.41 NZD fixed payment fee

TRY
0.63% Fee + ₺ 7.98 TRY fixed payment fee

USD

0.31% – 0.43%, depending on the amount sent + $4.77 USD fixed payment fee

Compare Wise Money Transfer and Paypal Fees

As Wise, formerly TransferWise, is a completely “online” platform that enables people to send money abroad, it is often compared to Paypal, one the world’s largest online payment providers.


Destination


Real Exchange Rate


Amount Received for £1,000:


Australia

1 Pound is $AU1.73 AUD

1,707.33 AUD

1,650.30 AUD


UAE

1 Pound is 4.87 AED

4,793.55 AED

4,647.56 AED


Canada

1 Pound is $CA1.71 CAD

1,682.04 CAD

1,630.82 CAD


Switzerland

1 Pound is CHF1.33 CHF

1,323.19 CHF

1,270.00 CHF


Eurozone

1 Pound is €1.14 EUR

€1,135.16 EUR

€1,089.53 EUR

 

Please note these are simulated prices and not the real rates and mistakes can occur in calculation or in our foreign currency exchange rate feed

Wise Fees 2021, 2022 vs TransferWise Fees 2020
Currency SentTransferWise Fee 2020Wise Fee Q1 2021Wise Fee June 2022
AUD0.31% – 0.41% + 1.14 AUD0.32% – 0.45% + 0.6 AUD0.32% – 0.45% + 0.6 AUD
BRL2.51% + 2.40 BRL2.55% – 2.6% + 1.48 BRL2.09% – 2.14% + 4.26BRL
CAD0.49% – 0.59% + 0.87 CAD0.46% – 0.59% + 1.77 CAD0.39% – 0.52% + 1.77 CAD
CHF0.22% – 0.32% + 0.64 CHF0.3% – 0.43% + 0.58 CHF0.24% – 0.37% + 0.58 CHF
CZK0.3% – 0.4% + 11.84 CZK0.33% – 0.45% + 6.50 CZK0.28% – 0.41% + 4.73 CZK
DKK0.26% – 0.36% + 5.29 DKK0.31% – 0.44% + 2.32 DKK0.3% – 0.43% + 2.32 DKK
EUR0.23% – 0.33% + 0.67 EUR0.28% – 0.41% + 0.50 EUR0.31% – 0.47% + 0.50 EUR
JPN0.63% + 185 JPY0.63% + 63 JPY0.6% + 55JPY
NZD0.27% – 0.37% + 2.12 NZD0.35% – 0.49% + 2.05 NZD0.34% – 0.48% + 0.41NZD
TRY0.4% + 7.46 TRY0.66% + 10.57 TRY0.63% + 7.98 TRY
USD0.27% – 0.37% + 1.23 USD0.31% – 0.41% + 6.25 USD0.31% – 0.43% + 4.77USD

The Wise pricing update in 2021 looked to have increased variable fees for a number of currencies when being converted to GBP. The fixed payment fees  came down slightly vs 2020 but it’s the variable fee (processed as a %) which has a much larger impact on the price you have to pay for your transfer.

Compared to 2020, USD saw an increase in both the variable fee/spread and the fixed payment fee. The best rate possible on a USD transfer used to be 0.27% but , in 2021, it moved to0.31%. The fixed fee of $6.25 was much higher  compared to the $1.23 fee in 2020, though it is still some way short of the $40+ US banks charge for international payments and this fixed fee has come back down to $4.77 in the 2022 update.

The 2022 update for Wise money transfers hasn’t seen a huge change to pricing but it has impacted some important corridors. Payments sent from GBP and EUR have become more expensive and bearing in mind a large majority of Wise’s 6 million customers are based in the UK & Europe, this is likely to have a big impact. A payment from EUR to GBP used to be capped at 0.41% but is now capped at 0.47%. A payment from GBP to EUR used to be capped at 0.35% but could now be up to 0.41%.

Despite the changing nature of fees over the last couple of years, the exchange rates offered by Wise currency transfers are among the best in the business, and in no way comparable to other remittance companies (i.e. companies with low minimum transfers used by overseas workers to transfer money abroad to families). For instance Ria Money Transfer and Transfast’s margins are around the 2-3% mark!

In some particular countries, Wise is cheaper (for example, the UK), while in Canada and the USA, it is great, but not as cheap as in other countries. Wise is a good option for sending money to/from some traditionally difficult markets for remittance, such as India and Indonesia, where brokers will traditionally charge you a much higher fee.

In some countries, like Brazil, Wise is making strides to reduce the overall cost of transfers but we’re sure Wise hasn’t been able to reduce fees by as much as it would like. These are currencies that are usually more expensive to transfer money from anyway (“exotic”) and at 2.14% the offering from Wise is a little below the 2.5% average in the market. As always Wise tries to give you savings where possible though – a payment from the UK (GBP to BRL) attracts a spread of 1.18%, whereas flip this and make a payment from Brazil (BRL to GBP) and you’ll see a spread of 2.14%. That’s why it’s always worth using the Wise free pricing calculator so you’ll know exactly how much you’ll need to pay.

Can Wise Continue to Honour its Low-fee Approach now its Publicly Traded?

The reasoning provided by Wise for its recent price hikes to GBP and EUR in June 2022 was that they themselves were starting to incur higher costs from banks and other providers in these regions. Whilst we have no reason to doubt this, we can’t help but wonder if the company will soon start to come under pressure to boost its returns now that it is publicly traded. Since its listing in July 2021 the Wise share price has fallen by more than 50%. Originally trading at 880p, the share price peaked at 1150p a couple of months after launch, before it gradually slumped to 361p in June 2022. Some markers point to a positive trajectory – volumes are increasing, turnover is increasing and so too is Gross Profit. Crucially, however, the firm’s net profit margin has reduced. Wise CEO and co-founder Kristo Käärmann has always had a steadfast commitment to drive the cost down for the end consumer but 2022 could prove his toughest test of nerve to date.

Is it possible to beat Wise’s rates with popular currencies like Euro, USD, AUD?

The fact that Wise is transparent and straightforward is generally very positive, but it is the company’s disadvantage when it comes to high volume transfers. Due to the fact that other companies like Currencies Direct have flexible pricing models, if the transfer is over GBP 25,000 (or equivalent in another currency), it is likely that they could offer cheaper rates than Wise. However, it’s always recommended to use Wise as a benchmark before you approach other recommended companies and negotiate your price.

TransferWise First Trade Free

If you’ve been invited by an existing customer then Wise offers new clients the chance to conduct their first trade for free up to a certain cap (the purpose of this is to check how the system works rather than moving tens of thousands abroad without paying a dime).

.

Booking a Trade? Pay Attention to the Exchange Rate Lock

Wise/TransferWise does offer a guaranteed rate for all of its transfers and will guarantee a clients rate for 24 hours for every currency except: AUD, BGN, BRL, CAD, CHF, EUR, HKD, HRK, JPY, RON, and SGD, where the rate is guaranteed for 48 hours. As long as Wise receives your money within that period, you’ll get the guaranteed rate.

Sometimes, however, it’s important for the recipient of a transfer to know exactly how much money they will receive even if you pay after the expiry of the guaranteed rate.

In order to secure the rate you see online you’ll have to ensure the amount lock icon is displayed on the Wise/TransferWise online platform and pay a 3% deposit of the total value of the transfer. If you don’t do this, and funds arrive to Wise later than 24/48 hours (depending on the currency), the rate will be determined at the time the money arrives at Wise, and not when the transfer was initiated. This means that due to fluctuations (and Wise/TransferWise is not even benefiting in this situation either) you could achieve a worse rate than you expected. Wise would then use some of your 3% deposit to make up the value of the transfer and ensure the same amount is received. Otherwise payments could end up lower than the agreed sum, which will require a second transfer or even cause a payment to be void.

On the flipside, if the rate improves after the initial 24/48 hour settlement period has expired, then Wise will refund the 3% deposit and possibly even more depending on how much the rate has changed.

 

Limits: Wise.com has variable limits for each currency route.

<
Currency

Limitation


NZD

NZD 85,000


AUD

AUD 1,500,000


USD

USD 1,500,000


EUR

EUR 1,200,000


RON

RON 5,300,000


SEK

SEK 1,000,000,000


CAD

CAD 70,000

Conclusion:

Wise, formerly TransferWise, is cheaper than almost any competitor when it comes to small or medium-sized transfers inside Europe. Its 0.3%-0.5% margin on major currencies, with small payment fees, represents an average saving of approximately 0.5%-1% against the average quote from other companies for small transfers.

With some destinations, it is not necessarily the cheapest even for smaller transfers, but as long as the margin is at 1% or less, it will be around what other companies are offering.

For large transfers their pricing system is definitely beatable by traditional FX institutions, such as Moneycorp. Furthermore, some destinations like Canada, Australia or New Zealand have transfer limitations that prevent sending large amounts with Wise (or sending it in several instalments).

To summarise, this is a very good choice for remittances and small transfers. The company specialises in European corridors.

97% Fees, Exchange Rates.

Global Reach & Service

Research:
Dedicated Dealer: No.
Offices: UK (2 Offices) Belgium USA Australia Estonia Hungary Japan UAE Brazil Ukraine Malaysia Singapore

Ways to approach: Email, Chat or Telephone

Translations:  Italian, French, Russian, German, Spanish, Portuguese, Polish, Hungarian, Romanian, Turkish, Japanese.

Accepts Clients: Listed Below.

Currencies Handled:  49 – 21 you can both BUY and SELL + an additional 28 currencies BUY ONLY (i.e. send money to)

Client Reviews: Love the support team.

Conclusion:

Wise has a very unique model when it comes to international money transfers. Other companies are usually more oriented towards a dedicated service and appeal mostly to clients who want to transfer £5,000+, and specifically focus on clients who need to move tens or hundreds of thousands of pounds. Wise, however, provides sharp margins to everyone and encourages clients of all sizes to use their system, while not offering dedicated dealers, hedging or any of the “complicated” options for large private clients or business clients.

That creates a situation in which Wise Money Transfers is a great solution for people who want to conduct smaller transfers and is a valid solution for those who need to move large amounts abroad – but not every person who wants to move big volumes is happy to do the entire transaction online.

New on TransferWise :

  • Wise is now supporting the USD / MXN Corridor
  • Wise is now accepting Canadian clients
  • Wise launches local CAD Wise bank accounts (Feb 2021)
  • Wise launches Wise debit card in Canada + Brazil (2022)
  • Wise multi-currency account launched in Malaysia (2022)
  • Wise has a new office in Australia (Sydney)
  • Wise has a new office in Brussels (Belgium)
  • Wise has a new pricing model

Clients accepted from:

ContinentCountries
EuropeAustria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the UK
AmericaAll US states except Hawaii and Nevada, Brazil, Canada
Australia and OceaniaAustralia, New Zealand
AsiaHong Kong, Japan, Malaysia, Singapore, UAE
AfricaMorocco, South Africa

 

85% Global Reach, Availability, Service Score

Additional Functionalities

Hedging:

None. Spot contracts (instant currency exchange) only.

Wise Debit Card:

The Wise debit card is available to both private and corporate clients, for use online and in-person at any mastercard accepting merchant around the world. Simply preload funds into your wise bank account and spend anywhere in the world with the wise debit card.

Wise Multi-Currency Account (formerly Wise Borderless Account)

The wise account allows clients to both make and receive payments and hold balances in over 40 currencies. In 10 countries, the Wise bank account is held in-country. For example a EUR account is held in Europe and includes a European IBAN account number, a USD account is held in the USA and comes complete with a US routing number and a GBP account has a UK account number and sort code. This makes it easy to make payments like a local and avoid excessive international transfer fees. The other 40 or so Wise bank accounts, which are not held locally, have a UK account number format and IBAN and are based in London. The Wise multi-currency account  can also be used to transfer money from PayPal directly to Wise (TransferWise).

Below is a recap provided to us by Wise explaining the entire functionality offered by the Wise multi-currency account:

  • Make international payments up to 19x cheaper than PayPal and up to 8x cheaper than regular banks
  • Pay invoices and suppliers, buy inventory, handle payroll, in 70+ countries
  • Make up to 1000 payments in one go via a batch CSV file or automate payments via API
  • Send USD, EUR & GBP payments to recipients all over the world eg. USD payments to Chinese suppliers
  • Receive payments into a Wise bank account from overseas without high recipient or conversion fees – including platforms like Amazon and Stripe
  • Get unique account details for UK (including UK account number and sort code), Europe, US (including US routing number), Canada, Singapore, Australia, New Zealand, Hungary & Turkey
  • Hold and convert between 50+ currencies all through one Wise account
  • Synch your Wise accounts with Xero, QuickBooks & FreeAgent
  • Allow your team to spend online and in-store with the Wise business debit card, spend personal balances as a private user with a Wise debit card
  • Add team members to help with reporting and payments via multi-user access
  • Make & handle payments via desktop or mobile app on Android & iOS
For Online Sellers and Freelancers:

“Request Money” functionality – an option to send a payment request through the Wise system that auto-generates a link enabling the person/company sending the payment to move money via Wise.com easily into your Wise bank account, similar to Payoneer’s receive money system.

Rate Alerts:
Although you can’t book a forward contract with TransferWise you can set up rate alerts to understand when the market has hit certain parameters. Just remember the onus is then on the client to book a trade through the system at the desired rate.

Wise.com App:

An intuitive and attractive app, which receives a 4.5 / 5 rating from over 108,000 user reviews on Google Play. The app focuses on the actual functionality of sending money, and does so well, with very few bug reports. Customers can also view their Wise account balances and convert currencies between their different Wise bank accounts.

Mobile Transfers in Australia:

Wise has announced that it will enable clients in Australia to send and receive money using only their phone number (without having to fill in a bank account number).

Conclusion:
The app is definitely ideal for immigrants and expats who are sending money constantly. However, using hedging tools such as forward contracts, and limit orders, is really problematic if you want to use Wise for a large transfer (or for your business). There’s very little offered by Wise.com besides sending money using credit cards, or bank transfers.

67% Added Values Score

Wise Review Scoreboard
87%
87 of 100 1 review
  • Credibility Score - 90%
    90%
  • Client Feedback - 95%
    95%
  • Fees, Exchange Rates - 97%
    97%
  • Global Reach, Availability, Service - 85%
    85%
  • Added Values - 67%
    67%

Wise Review Summary (TransferWise)

Wise, formerly TransferWise, is a colossal money transfer provider which started   just over 10 years ago and has taken the world by storm. It is one of the highest valued UK startups, and for a good reason – it has taken a big chunk of market share from banks and competitors – £6bn a month worth of business!

As a large and respected company that has been funded by PayPal’s co-founder, Peter Thiel, it is completely safe to use. The benefits are clear – much lower fees starting at 0.3% for large transfers and average at about 0.5%, in addition to a smooth online system and app.


 

 

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Adi Upreti
3 years ago

Terrible company – I wish I hadn’t fallen for all the great reviews. If you are a small business thinking about using TransferWise I hope my experience will help you reconsider. I made a USD transfer from my UK account on 9th April and almost a month on it still hasn’t reached the recipient. This was supposed to be a simple transfer that I’ve made with many other payment providers in the past, namely Revolut, Payoneer and Starling Bank, and in all such cases its never taken more than 4 working days. The response from their customer services team has… Read more »

Concerned
5 years ago

I signed up with TransferWise and tried to send money from my CAD account to my EUR account. To set up direct debit in my CAD account, TransferWise asked for my internet banking login and password. That is, they asked me for full, unrestricted access to my bank account. Every bank in the world has a clause in their contract that forbids the customer to reveal their password to anyone. Providing my password to TranserWise would immediately void the protection I get from my bank against fraud. I’ve set up direct debit with several businesses in the past, and no… Read more »

John James
5 years ago

Transferwise is not reliable or trustworthy. They are holding $10K Australian of mine or JPY Y829443 for more than 2 weeks now. The money has not arrived even 1 week later after they said transfer completed. Probably be very lucky if I don’t lose the lot with another failed Forex broker. Reminds me of MX Global.

Ahmed
5 years ago

Paid lesser than they guaranteed.

I used TransferWise and they have paid me lesser amount than they have promised. Liars !!
I am never coming back here again.

lars
4 years ago

Your review is either not current or faulty. My experience: In the pastI have used Transferwise for several years and had no problem with small amounts received and sent until last year. I have also recommended Trasnferwise to all my colleagues and international contacts. Now, the main problems: 1) the Receive money option that is reviewed in this report does not exist anymore. 2) the customer service number for the US just rings and rings and rings. No answer after the initial voicemail greeting. I had to call business support to get an answer. 3) the Borderless accounts process and… Read more »

John Miller
3 years ago

Do not use this company, and do not believe the “expert” analysis above. It is not safe. It failed to deliver my 600 USD and is not giving me good answers, saying I may have to wait up to 6 months for it to make its way back into their system. What if it doesn’t show up? I have asked them four times. No answer. Until my money is safely returned I will post negative reviews on this and other sites.

Colin
3 years ago

There is NOTHING good about TransferWise! Firstly, I started to setup an account and got as far as giving them my GMail account details but then changed my mind and closed the browser window. TransferWise, being a shonky operation, then grabbed my email details, referred to Google and then populated their database with all my other details (name, address etc) without even asking me, thereby setting up an account without me ever clicking “OK”. When I eventually wanted to setup an account my name was already taken….by them! I eventually had to phone them to sort that out, after their… Read more »

V Djurovich
3 years ago

[EDITED BY ADMIN FOR STRONG LANGUAGE] STAY AWAY! I have sent all requested documents and info and got my account verified. After that I got two payments for legally and hardworking earned money from well-known company that have impeccable reputation. TransferWise simply deactivated my account without any warning, question or explanation and stolen 680$ that I had on my account. I literary did nothing illegal, nothing wrong or against their T&C or anything that could have resulted in account deactivation. I emailed support believing that it was due to some mistake. Support replied that they do not have information why… Read more »

SERGE
6 years ago

Send money abroad with TRANSFERWISE,they charge only a small fee compared to the banks,the exchange rate is excellent and you can get your first transfer for free(no fee charged)

SERGE
6 years ago

I’ve been using TransferWise to send money abroad. Really easy and a lot cheaper than the bank! Sign up now and get your first transfer up to £3000 for free.

I made 2 transfers so far and very good service overall

Really easy, secure and super fast.

MARIA
6 years ago

I wish I have discovered this company earlier. I would have safe hundred of pounds. Thank you. So happy honestly.

Martin
6 years ago

Hi, I have used the service to transfer to Russia from UK, and I should say that I am completely dissatisfied. The transfer gets delayed without any explanation (except standard security checks) for over 2 days. I know there is always the a “reason” behind it, but you are never informed beforehand about such delays, even more, the initial screen says you that you will receive within a day but it has been more than 2 days the money has not even left transferwise and afterwards it will take extra 3 days to arrive. Very dissatisfied, Unistream or the banks… Read more »

Entrepreneur
6 years ago

EDIT FROM EDITOR: THIS IS A FAKE REVIEW FROM SOMEONE WHO TRIES TO PUSH HIS AFFILIATE CODE FOR TRANSFERWISE.
A GOOD EXAMPLE HOW SOME CLIENT REVIEWS FOUND ONLINE COULD BE DISHONEST.

“Great Rates and First Transfer Free

TransferWise has the best exchange rates and lowest fees I have seen for both personal and business transfers. I have already saved so much money by using TransferWise, and I have never had any problems with them. Transfers are secure and fast.

Get your first transfer completely free up to $4500/£3000/4000 Euro by using this link”

Richard London
5 years ago

Can safely say one of the worse FX companies that I have come across. Will be using DailyFX from now. Customer service standards are shambolic. After spending an hour to them on the phone they completely ignored the problem. The matter is now being raised to the FCA, ICO and Financial Ombudsman.

Yap
4 years ago

It was fantastic first, then nightmare began for my $10.000 transaction to Malaysia. 10 days had passed since the promised date, yet nothing received. Waited 3 days to get response from support, I got a very vague statement. Appearantly printed from their internal system, there is not a hint for me to trace the transaction. I had to ask my accountant friend and deduce from the ‘status’ that it might still under processing. Now my only hope is the money eventually get there somehow. The ETA on their APP is obviously misleading and just a wild estimation. Very unreliable company,… Read more »

Inno
3 years ago

I opened an account, sent money (just £22) and it says the money will get to the receiver in 37 minutes, after I submitted the transfer, it now says the receiver will get the money in 2 working days. The next day, my account was deactivated. Avoid this company like a plaque, search online and you will find better options for money transfer in minutes. Most positive reviews you see here are fake and false. Be warned.

laurent
3 years ago

TransferWise is an Estonian developed and UK-based money transfer service. The concept is to match transfers with other people and then have a small commission while using the official exchange rate, unlike traditional currency transfers where there are buy and sell rates and the broker takes the difference between the two. In my situation, in order to avoid delay, all documents had previously been sent and checked to be sure everything would be fine. But they said that in order to process my transfer they needed further information to check the origin of my money. And although the funds left… Read more »

Drew
3 years ago

Transferwise service is horrible. It took them a week and a half to complete a transfer, not the 3-4 days they advertise. Their customer service is atrocious as well. Do yourself a favor and stay away from transferwise. They are pathetic!

Martin M, USA
3 years ago

RISKY. No protections for sender of funds. Transferwise is not set up in a responsible manner to safeguard the sender of funds. My experience using them one time basically caused me to lose $50. Details: I sent money to a recipient in Indonesia, however, the recipient claims to never have received the transfer. Transferwise says it was sent. I don’t know who to believe, but Transferwise DOES NOT HAVE A MECHANISM to withdraw or take back the funds, and they also refuse to contact the recipient. So, I didn’t get the items I ordered from the Indonesian seller, and I… Read more »

Libby
3 years ago

Money was sent to my bank acc between countries on Friday, its now Wed and nothing. They told me it will arrive on Monday. They cant tell me anything, i’m about to loose my house over this. They said they don’t know why it’s not there. I’ve been waiting for a receipt and proof of them sending it to my acc for 2 days now and i’ve called them many times and emailed them too and nothing. How can they take people’s money and then mark it as sent and received when it’s not, then just say they don’t know… Read more »

Alex
3 years ago

@TransferWise I tried to send $2500 using transfer wise, but got an email that my account was deactivated for no reason and the transaction was cancelled. However I did not receive the $2500 back toy bank account. It’s been about 2 months now. I’ve been trying to call and email the customer support, but they keep saying they cannot give me any information and I have to wait more, every time I contact them I hear the same thing. Are they just stealing people’s money???

Ruah Group
3 years ago

Our accounts were unreasonable closed with no explanations or any details. Arguing with tech-support during a weeks, we’ve got so long-awaited answer. Briefly – they said “We don’t like you, because we don’t like you”. All our activity was absolutely transparent and clear. We were ready to provide any needed (or additional) documents to prove our transparency, but had no reaction it all. In public space Transferwise declares liberalism; “say goodbye to banks”; “say no to banks’ bureaucracy” and other attracting things. But in reality what they do is worse than most banks do. Banks at least provide the details… Read more »

Chris
3 years ago

I think it’s a brilliant service, used it several times now to move money internationally and it’s always been done fast and safely. No more ridiculous fees that the banks like to charge – saving money is earning money! Customer service was helpful too when I messaged them a question first. Also a nice bonus to get my first £500 free because I used a friend’s invite. If you are going to join, please feel free to use my link and you will get your first £500 (or equivalent) transfer for free too.

https://transferwise.com/u/christopherd59

Thank you :)

Noma Bill
3 years ago

It provided me with good services but as I was using it for a long time they put me in the suspicious list and now all my transactions take weeks to process. The customer service is useless. They are not based in UK. Now I am asking my friends and family members to switch to some UK some based company. So bad experience.

Michael Pilgrim
2 years ago

Awful Company. They’re nothing but thieves. Here’s why I hate transferwise. The customer service is a joke the payments are not instant, they take a few days. There is no help or explanation from customer service or on their website about why payments are not instant or when they will go through They charge you to withdraw money to your own bank account They closed my account with no explanation or even notification. Once they closed my account they made it very difficult to get my money back off them. I still haven’t received it! They are thieves. AVOID THIS… Read more »

David Hecht
2 years ago

Transferwise is very clear: “Recipient will get exactly 3,300 USD”. “Fee 16.30 EUR” But the recipient only got 3,255 USD. No where did Transferwise say that the recipient would be charged $45. Transferwise customer support says there is nothing they can do about it. Now I have to transfer the recipient another $45. I will not be using Transferwise ever again.

peyman
2 years ago

Transfer wise was recommended by one of my colleagues.I opened an border less account with them back in August 2019 as my salary is in Us dollar. first salary went in and i exchanged it to British pound and send it to my bank in UK in seconds. Second salary came in in October tried sending money to the same British account( in my name) , it kept saying in process sorry it is taking longer than usual. after number of phone calls, had an email asking for more documents which i send promptly. then nothing for a few days… Read more »

Wasim Chamma
1 year ago

4 years of experience, a summary review. Here’s my review of Wise (previously known as Transferwise) after 4 years of experience with them, so it’s not a shallow, neither haters nor excited person’s review. To start, I joined Wise before they had their local support in my country and I had all contacts via overseas, even had their debit cards sent to me from overseas, and I was all excited to start this neiche P2P exchange. started by adding funds to the account by directing few payments from overseas to it and I’m all happy with the exchange rate, the… Read more »

Valdi
11 months ago

The worst company ever. I am not sure on what basis this website makes any positive evaluation of Wise. The Wise practice is to ask you to transfer your money to their account. In a couple of days they will find a reason to not transfer your money and after nearly week they gibe you your money back. Perfect way to invest someones money and make a fortune. Maybe it is wise for them but definitely not wise for you to trust them. In my case they refused to transfer money from Brazil asking the proof of brazilian income (salary)… Read more »

Linda's Caroline
9 months ago

Please stay away from this company as much as possible. I have been trading with them for 6 months and I lost about $75,000.00 with them. The account manager assigned to me was constantly manipulating me and advising me to make bad trade choices so I lose money only for me to find out that my losses were beneficial to my account manager and the company. I still didn’t mind then until they finally closed my account and restricted me from withdrawals after I made a very huge deposit. It was really devasting and heartless losing all my fortune to… Read more »

Chris
8 months ago

I was a “customer” at the “bank” for over two years. In addition to my private account, there were also 3 business accounts and 2 club accounts.  These were no longer accessible from one moment to the next. The customer service is stupid and silent. Besides the hassle of chasing your property, it is remarkable that Wise manages to remove the boundaries between individuals and legal entities. You have a corporate account for your limited liability company? No matter, if you are not wanted as a customer, the money is gone for at least the next 60 days and you… Read more »

Nathan
6 years ago

I’ve used this service and have saved a fair amount of money doing so. It is designed by the people who created Skype. I’ve transferred $8000 from the USA to the UK and the speed was about the same as an international wire transfer, but I saved $185 compared to what my bank was going to charge.

You can also get your first wire transfer for FREE , up to $4500 or £3000.

Concerned citizen
6 years ago

Looks like this group (Transferwise) has taken idea from a Patent filed the USA.

There is a lot of talk in the FX community that they will be hit with a major law suit that will shut them down in the USA.

Citing Patent Filing date Publication date Applicant Title
US8121923 Mar 10, 2011 Feb 21, 2012 Automated fulfilling of currency exchange requests over a computer network
US8301533 Feb 15, 2012 Oct 30, 2012 Automated fulfilling of currency exchange requests over a computer network

John
6 years ago

At the bottom of TransferWise.com home page there is a video called “How TransferWise Works” yet the video does not explain anything how actually TW works… Also, can I or can I not send money by email (like Paypal does) using TW? More clarity would be useful?

Mrs K
6 years ago

Saw the advert in Facebook. A bit anxious to transfer £1,000 to Republic of Ireland. On my first attempt it didn’t went through because my bank block the transfer. I email them, have a reply the next day. Really helpful. So I try again and it went through. Only take a day to transfer through to Ireland. Really please with the service and its rate. Only regards is not knowing it earlier. Will definitely used it again in the future. Will update the next transfer if it’s as good as the first. So far I’m upsolutelymover the moon.

Filipe
6 years ago

There’s something I’m still not clear. I understood TransferWise will match 2 people in 2 different countries, each wanting to send money to the other country. I understood too that TransferWise only operates in USA and Europe. I noticed that it seems to be possible to transfer / exchange EUR in MYR (or, at least, this pair of currencies is available to match in TransferWise). How does this work then? If this service is not available in Malaysia how can money be transferred / exchanged into MYR? Isn’t it needed a customer with a bank account in Malaysia and willing… Read more »

D
6 years ago

I am trying to use transferwise from Jamaica to send to India and I’m unbale to do so. Could you please explain how do I go about using transferwise because I am very interested.

alexal
6 years ago

I sent a not really big amount of money to test how the service works and do some transfers with it and for my surprise they lost my money or it what seems.It was already few days ago and noone of the parts has recived nothing.They said is bank fault and bank says I must speak with them….

MARIA
6 years ago

I have used Transferwise for moths and have done it many times and I can say that I am so happy with this company Sometimes the money gets into my account in the same day. Never problems. I will continue using Transferwise. Very good rate and simple to use. So happy.

Shannon
6 years ago

Just wondering if you can use TW to send money from Australia to the US?

Peter
6 years ago

No comments seen up to now for expats living in Spain. At the present time my pension is paid direct to my Spanish bank. My main concern is the exchange rate, never knowing what it is at the time of payment. If I instructed the Pension service to pay in to my UK bank then transferred to me by yourselves, would I be much better.

Craig
6 years ago

Do you think it safe to send a large amount, over £100,000, from the UK to New Zealand using Transferwise?

Also. In the help section they mention a limit of $85,000 nzd (£38500 gbp) per transaction when sending to a New Zealand account.

This would mean making 3 separate transactions. Is this true and also is this the case when sending from my own UK bank.

Thanks.

Angila
6 years ago

Bad experience. I signed up and transfer $3,000 from us to my sister in Scotland. they wouldn’t deduct money asking me to send photo of my id beside my face. i did but the computer will not accept, before i came back from 4 days business trip to Canada my TW account has been closed. that was too fast and not too accurate of TW

Scott
6 years ago

TransferWise works fine. However I have discovered there is very little difference in the exchange rates between the overseas funds withdrawn from my Chase bank and Capital One debit card accounts, and having the funds sent direct to my overseas banks through Transferwise. I think they overestimate the projected savings quite a bit. For me the savings have been miniscule.

P Mills
6 years ago

Hi, My name is Phillip Victor Mills from Australia. I deposited AUD 1400 yesterday to send it to India but I see my account is deactivated. Why did you deactivate my account and when will my recipient get that fund? I just saw your mail that you received my money and since then, I couldn’t access to my account. Is that how you guys work? I was using Orbit Remit and thought to give you a try seeing your great currency conversion rate. I want you to give me a valid reason for my account deactivation and status about my… Read more »

Mohammed
6 years ago

I used TransferWise for the first time last week. Personally, I have only positive things to say. I wanted to test it out first, just to ensure that my money doesn’t get lost anywhere. So I decided to transfer £36.90 (which was equivalent to $50) to an indonesian bank account and was charged £2. The money was sent on the 2nd business working day. I then sent £591.73 (which was equivalent to $850) and was charged £8.74. I’m new to transferring money abroad and I wouldn’t know if I was getting a fair deal or not but to me it… Read more »

kushal
6 years ago

Hello,
I gone through most of the reviews and their respective replies.

Thanks to Scott, as he found out more cheaper way to transfer $ to INR. (under special circumstances)

My question is I want to transfer £ to INR, would still TW is the best option you suggest or I need to do more surfing to get the best deals.

Regards
Kushal

Ankit Tanna
6 years ago

Hi guys, great job on this review & the comments have helped a lot. I haven’t tried out this service yet but I intend to. I need it primarily to send money to the UK from India. Does TW handle those transactions? I’m sure my bank charges me a bomb & hence if I could use this service, it’d be really helpful since I can always transfer anytime, anywhere. Do give your inputs. Thanks!

Hugo Pereira
6 years ago

Hello, i want to join transferwise, but since i’ve found that i need to be a European client, i have a doubt:
I’m european, but i have money in Brazil which is under my wifes account (shes brazilian).
On the site it says that i can transfer money from BRL reals to Euros. Is it possible to make this transfer from my wifes acccount in brazil to my account (in portugal) using transferwise?

Ahmed Sallam
6 years ago

Thats good one