With 7,000+ Currencies Direct reviews submitted by clients on TrustPilot, I have more than enough evidence of Currencies Direct’s qualities. TrustPilot operates in 24 countries and is considered by many to represent the national voice of consumers. On TrustPilot, the company receives an average score of 4.9 / 5 – the highest rating in the industry. Currencies Direct does not have a separate TrustPilot profile per country so these reviews represent client experiences with Currencies Direct UK, Currencies Direct Spain, Currencies Direct South Africa, as well as other global offices and subsidiaries of Currencies Direct Ltd across the globe.

In addition to this, we have collected more than 90 client reviews in our comment section. One reviewer commented:

With a rating of 4.9/5, Currencies Direct is the best reviewed currency transfer company on TrustPilot (alongside TorFX which also receives a 4.9/5 score but based on a smaller sample of 4,700 reviews). Ithink that speaks for itself – the overwhelming majority of clients had an excellent experience with Currencies Direct.

When I scan the negative reviews written about the company, we don’t see anything that immediately alarms me.

When it comes to staff, it’s perfectly acceptable that out of almost 325,000 users, 10 or 20 won’t be happy with the dedicated dealer to which they were assigned. The company hires hundreds of traders, so it’s only natural that some customers won’t click with their assigned representative. Remember, you can always ask to have a new account manager appointed.

When it comes to documentation, the FCA enforces the UK government’s Anti Money Laundering rulings. Currencies Direct must closely abide by their instructions, which may sometimes require further documentation before they can process an international transfer. This is the most common complaint about Currencies Direct and is also the most common complaint across all Foreign Exchange firms. We recommend supplying as much documentation as is possible prior to initiating any transfers.

In terms of recipient banks charging an extra fee, this is something rather rare that happens when transferring funds (mainly) to Asia. There is nothing that Currencies Direct can do about it, and it will also happen with any other company, although they try to avoid recipient bank fees on international money transfers as much as possible.

Credit Cards should not be used for a money transfer. There are very few companies who accept credit cards, and even fewer clients who wish to transfer funds in this way via commercial FX (often the fees incurred by the credit company will be more significant than the exchange rate as credit cards consider this to be a cash transfer, i.e. the same as using a credit card to withdraw money at a cash machine).

To summarise, there is 97%+ client satisfaction and the vast majority of complaints relate to requirements beyond the company’s control, either as a result of national and international money transfer regulations or intermediary and receiving banks levying charges of their own. Hence, I believe this could be considered a perfect score when it comes to customer satisfaction.

Fees:  No fees at all. Free transfers from anywhere, to anywhere around the globe.

Exchange Rates: Currencies Direct operates in a similar fashion to other companies in this industry, i.e. Currencies Direct rates, or more accurately, FX margins, are quite flexible and depend on the volume of trading.

On the website, you can view real-time savings in comparison to banks (while in order to see Currencies Direct live rates you will need to sign up and login to your account). On average, a £10,000 transfer (to EUR, USD, or AUD) with Currencies Direct will save you $280 compared to major banks. On larger transfers, conducted via telephone, you will enjoy even lower margins, and thus increase your savings.

Limits: The minimum transfer amount is £100 which is quite low, while there is no upper limit on transfers.

Currencies Direct handles a diverse range of clients, from those who are sending small remittances back home, through to property buyers, and large corporations that move millions between currencies each month.

The exchange rates and fees are some of Currencies Direct’s strongest aspects. The no-fee policy worldwide, in addition to the calculator on the website, makes it very easy to understand how much money one can save by using them.

The sheer size of the company makes currency liquidity extremely high, meaning that on larger transfers, it would be able to provide a quote that represents even higher savings.

Based on reviews, clients are happy with the currency rates provided to them too.

Offices: UK Spain Portugal India China South Africa USA Canada

Ways to approach: Email form on the site, call-back form on the site, and face to face meetings in local offices worldwide.

Translations:  French, Italian, German, Portuguese, Spanish, Norwegian, Swedish , Korean and Chinese.

Accepts Clients:  Globally, with dedicated local support in 7 countries!

Currencies Handled: 60.

Client Reviews: Global clientele base that seems very happy with the provided services.

Currencies Direct is the most localised company we have tested to date, bar-none. There are dedicated support teams and translated versions of the site for a wide variety of clients from various countries as well as bank accounts in dozens of countries enabling customers to fund transfers domestically.

This is precisely what we would expect from a money transfer company which receives the highest client review score in the industry.  . Informed and friendly local account managers, speaking the local dialect, who are available at local hours everywhere they offer money transfer services. Always ready to assist clients with FX hedging strategies, troubleshooting or any transfer issues they may have with a real person at the end of the phone.

For large transfers it’s quite common for the person or business making the transfer to meet face-to-face with the company making the transaction, and with Currencies Direct, this is definitely possible.

In addition, Currencies Direct can help prospective clients save on recipient bank fees. With so many local bank settlements, it can make sure that the transfer remains domestic on the client side, as demonstrated above.

• • • Market Orders
    • Limit Orders
    • Rate Watch
    • Forward Contract
    • Guidance on property purchase – including unique guides for specific countrie
    • For a full understanding of these products see our FX hedging guide.

Regular Transfers

Schedule repeat transfers for the same amount at time intervals determined by you. Works great for regular overseas mortgage payments, rent payments and overseas pensions. Choose between scheduling the transfers to accept the foreign exchange rate on the day of each payment or book each transfer under a forward contract – guaranteeing today’s rate on each future repeat transfer.

Pay with Debit Card

Clients from the UK & Europe can fund transfers in either GBP or EUR with their debit cards.

Batch Payments

Product updates mean Currencies Direct’s  batch payment functionality runs 100x quicker than before. Simply upload one file to make multiple international payments to over 120 countries at a time. Businesses can create files from their accounting/order management system and upload to Currencies Direct’s platform.

Developer API portal

Large corporate customers and partners can request a token and access the Currencies Direct API. Endpoints are available for all of the user functionality that Currencies Direct provides. This includes creating new recipients, generating FX rates, booking an FX quote, making payments, viewing receipts and even managing account balances from the Currencies Direct digital wallet. This is particularly useful for global payroll payments and accounts receivable.

As a Currencies Direct customer you are able to swap your money held with Currencies Direct in GBP, EUR, USD into any currency. Or you can keep money in your Currencies Direct accounts for unlimited periods of time, but you should know that these funds do not incur interest. For example, if you transferred $10,000 to Currencies Direct (or received that amount via Currencies Direct), you could exchange $2,000 to Euro through their multi-currency functionality and transfer that amount while keeping $8,000 in your account. Then, you can exchange $5,000 to Sterling and make a separate transfer, without requiring to fund each and every transfer on the system.

E-tailer Collection Accounts (working with online marketplaces like Amazon, eBay, Play, Rakuten, PriceMinister, Fnac, and many more). Read more about them on our eCommerce Multi-Currency Account page. Premier Business Accounts are also available for larger businesses, with a dedicated support team and tailored payment plans developed with the money manager of the organisation.

Currencies Direct is one of the most diverse companies when it comes to the services it offers – from the usual things, such as rate alerts, forward contracts and limit orders, along with unique guides supplied to clients who are purchasing overseas properties. For businesses, Currencies Direct offers one of the most sophisticated collection offers, connecting directly with online marketplaces, and it offers a very advanced payment system that can serve a variety of purposes. The Currencies Direct group also incorporates Currencies Direct Financial Markets – a separately regulated business for companies wanting to conduct options.

The Currencies Direct website works well on mobile, and the company also offers a multi-platform mobile application (works on both Android and iPhone devices).This recently rebuilt app is efficient, diverse and generally speaking one of the best you could find in the industry.

Very few other companies offer as many unique features as Currencies Direct. The hedging department has all the tools you would expect, the online platform is really good and has some unique functions such as “Watch Rate Alerts”, the app is fully functional and friendly, and the brokers are helpful.