Currencies Direct Review: Highest Rated Provider in the Industry

By 
Alon Rajic
Last Edited Sep 05, 2023

Should I Use Currencies Direct?

Pros:

  • One of the Most Popular Currency Brokers Since 1996
  • Over 425,00 Customers Since Inception with £7.5bn Transferred Annually
  • Many Consumer & Business Awards
  • Clients Rate it a Market-leading 4.9 / 5 (TrustPilot)
  • Glowing Customer Experience Described on MoneyTransferComparison
  • Professional and Courteous Staff (Private and Business Desk)
  • No Fixed Transfer Fees (Any Amount)
  • Extensive Reach and Availability with 22 Offices Worldwide
  • Multi-lingual Support Staff & Website

Cons:

  • Not suitable for Remittances to Asia and South America
  • Online Platform Less Intuitive than Wise.com
  • Online App is Functional but not Work of Art

What can I use it for?

Transfer Money Abroad to a Bank Account  + 6

Our Opinon

Here at Money Transfer Comparison, we have watched the changing dynamics of the non-bank money transfer industry for the last decade, whilst simultaneously comparing new and established international money transfer providers. To date, we have reviewed more than 80 providers.

This allows us to provide unique insights over the broad industry and taking everything into consideration, Currencies Direct has been our top-rated currency provider since 2019. The firm has been trading for over 25 years and has successfully helped over 425,000 customers move their money abroad, receiving 97% positive feedback from its customers in this time.

In our view, Currencies Direct provides the best international money transfer simply because it offers all the various functionalities such as business FX, hedging, rate watch, online transfers, mass payments, trading through an app - alongside the brokerage quality i.e. consistenatly examplary service.

Click here to visit Currencies Direct.

Overall rating97.8%
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Updated on Sep 05, 2023
Aggregated User Votes
thumbs-up6349
thumbs-down348

Current Rates?

🏆 6 Industry Awards (2011-2021)

Where can I use it from

Currencies Direct Review FAQ

+ Who is Currencies Direct?

Currencies Direct was founded in 1996 in the UK as Currencies Direct Ltd, making it one of the longest standing non-bank currency exchange services on the market. From a small-operation, the firm has grown into an industry leader that now serves customers on five continents, with offices in the UK, Spain, France, Portugal, India, China, South Africa, and the USA.

+ Is Currencies Direct well regulated?

Yes. Currencies Direct is regulated by a number of the leading regulators around the world. This includes being authorised as an Electronic Money Institution by the Financial Conduct Authority and as an authorised payment provider by FinCEN (USA), SARB (South Africa) and FINTRAC (Canada).

+ How does the process work?

The process is simple and efficient. Sign up with Currencies Direct through our Get Quote button, get a quote for the transfer you're looking to make, approve the quote and fund the transfer. That is it. Then sit back) and enjoy your grand savings against banks and competitors.

+ Can you fund your international transfer through a debit card?

Yes, but fees could be higher, and hence it's recommended to fund transfers through a domestic bank transfer (in your own currency).

+ How do I book a transfer?

After signing up and being assigned with your own currency trader, you could book the transfer via phone, email or online (through Currencies Direct Online or Currencies Direct app).

+ Does Currencies Direct offer hedging tools such as Forward Contracts?

Yes, it does for both private and business clients.

+ Are there transfer limits with Currencies Direct?

Minimum transfer amount is £100 (or 100 euro, dollar, Australian dollar, Canadian dollar, etc.) and there is no upper limit. Large corporations use the service to transfer millions each year.

+ Can I get a free money transfer quote from Currencies Direct?

Yes, click here.

Is Currencies Direct Safe?

Regulated by: Financial Conduct Authority FinCen SARB FINTRAC Bank of Spain

Background
CurrenciesDirect Office
Currencies Direct, Dealing Department, 2017; Photo Credit: Money Transfer Comparison

Currencies Direct was founded in 1996 in the UK as Currencies Direct Ltd, making it the first non-bank currency provider in Europe. From a small-operation, the firm has grown into an industry leader that now serves customers on five continents, with offices in the UK, Spain, France, Portugal, India, China, South Africa, and the USA.

Only three years after launch, Currencies Direct opened its first Spanish branch in 1999. In 2004, the firm opened an office in Cape Town, South Africa. To this day, the UK, Spain and South Africa are core markets for Currencies Direct that continue to drive much of the firm’s trading activities and areas of specialisation. By holding an office in South Africa and adhering to local regulations by the South African Reserve Bank, Currencies Direct is one of the very few non-bank alternatives to send money from South Africa abroad.

In 2015, Currencies Direct was bought for more than £200m by Palamon Capital and Corsair Capital. Corsair’s president, Lord Davies of Abersoch, was previously the Minister of State for Trade, Investment and Small Business. In August 2016, the firm appointed Mr Antony Jenkins, the former CEO of Barclays, as its non-executive chairman. This event signified that Currencies Direct was officially in the “Big League” of money transfer companies in the world.

In early 2021 it was published that Currencies Direct had grown in revenue from £40m in 2015 to £85m in 2020, and that its EBITDA tripled itself in this period, allowing the firm to do a £165m dividend recapitalisation and significantly decreasing its debt to equity leverage.

In March 2022 Blackstone made a £140 million strategic investment in Currencies Direct, further demonstrating that big name investors are keen to get behind the best rated currency broker. We believe Currencies Direct will use that extra funding to boost organic growth and potential acquisitions – Currencies Direct is interested in M&A activity with payment providers of both B2B & B2C services.

As of 2023, Currencies Direct has more than 550 employees, and serves hundreds of thousands corporate and individual clients, transferring more than £7.5 billion annually, making it one of the largest currency firms in the UK. Currencies Direct Spain, a subsidiary of Currencies Direct UK, boasts 16 offices and dozens of employees in the country, facilitating mostly money transfers between UK and Spain. Portugal is another country of focus and one that Currencies Direct also serves locally, through its office in Albufeira. The firm regularly appears in Portuguese media advising on property, pension and salary money transfers to and from the country.

Currencies Direct has won the MoneyAge Money Transfer Provider of the Year award multiple times – in 2016, 2018, 2020, and 2021 – and has secured even more awards in 2023.

The payment provider is such a household name in the UK that many of the smaller currency brokerages that came to be over the past 20 years were started by ex-employees, including Foreign Currency Direct (now Lumon Pay).

Awards

Consumer champion of the year, 2017, Money Age Magazine.

Most positive client reviews in 2017, MoneyTransferComparison

Level 1 credit rating, D&B

National Business Awards Finalists, 2006

Money Age Magazine, Money Transfer Provider of the Year, 2016, 2018, 2020, 2021

Business Moneyfacts Award, Best Business FX Provider, 2023

Good Money, Best Currency Broker, 2023

Best Rated Money Transfer 2019-2023, MoneyTransferComparison

Conclusion

Currencies Direct is one of the largest and most trustworthy currency firms in existence today. They are supervised by the most significant regulators in the world  and have a long and successful trading history of more than 25 years. Currencies Direct was the first non-bank money transfer provider to launch in Europe and has built a strong reputation for . Moreover, it has a perfect credit rating from Dun & Bradstreet, and is backed by backed from the likes of Blackstone, an investment management Goliath managing more than $40bn in assets.

100% Credibility Score.

Research

With 9,500+ Currencies Direct reviews submitted by clients on TrustPilot, there ismore than enough evidence of Currencies Direct’s qualities. TrustPilot operates in 24 countries and is considered by many to represent the national voice of consumers. On TrustPilot, the company receives an average score of 4.9 / 5 – the highest rating in the industry. Currencies Direct does not have a separate TrustPilot profile per country so these reviews represent client experiences with Currencies Direct UK, Currencies Direct Spain, Currencies Direct South Africa, as well as other global offices and subsidiaries of Currencies Direct Ltd across the globe.

In addition to this, we have collected more than 90 client reviews in our comment section. One reviewer commented:

I am retired and I had to make an urgent transfer from my sterling account in the UK to a Notary’s account in France, in Euros, to pay the deposit on a flat purchase.

After many years spent in forex dealings, I was disgusted by the rates that my, and other, banks were offering, so I researched the market and, to my delight, found Currencies Direct. The simplicity of operation and the speed of processing my transaction was a pure delight and I would have no hesitation whatsoever in recommending them to anyone. (Verified Review – Akos)

Advantages +8

97% or more of the clients are happy with the service they have received. These are the main compliments we found in the Currencies Direct reviews left online:

  • No hassle to sign up and get a functioning account
  • Easy to make a transfer and fully understand the fees
  • Helpful personal dealers who are always on hand
  • Good exchange rates
  • Added value when it comes to property
  • Fast and reliable payment delivery
  • Kept updated about transfers
  • Contacted them when the rate was favourable
Disadvantages -4

I also found some complaints among these reviews, indicating that:

  • Some of the staff members were rude in their approach
  • Additional information on the transfer, and relevant documents, are sometimes needed
  • Credit Cards not allowed (GBP and EUR debit cards are OK)
  • Recipient’s bank is charged – an extra fee

Conclusion

With a rating of 4.9/5 from nearly 10,000 reviews, Currencies Direct is the best reviewed currency transfer company on TrustPilot (alongside TorFX which also receives a 4.9/5 score but based on a smaller sample of 4,700 reviews). The rating speaks for itself – the overwhelming majority of clients had an excellent experience with Currencies Direct.

Looking specifically at 2023, the company is on a positive review trend. Improving from an already impressive 96% customer satisfaction to over 97%. The outstanding personal support continues as a strong theme and the Currencies Direct app is starting to receive improved feedback compared to years gone by. The firm has taken the time to write a detailed response to the small number of negative reviews it has recently received.

Analysing the negative reviews as a whole, we don’t see anything that immediately alarms us.

When it comes to staff, it’s perfectly acceptable that out of almost 425,000 users, a handful won’t be happy with the dedicated dealer to which they were assigned. The company hires hundreds of traders, so it’s only natural that some customers won’t click with their assigned representative. Remember, you can always ask to have a new account manager appointed.

When it comes to documentation, the FCA enforces the UK government’s Anti Money Laundering rulings. Currencies Direct must closely abide by their instructions, which may sometimes require further documentation before they can process an international transfer. This is the most common complaint about Currencies Direct and is also the most common complaint across all Foreign Exchange firms. We recommend supplying as much documentation as possible prior to initiating any transfers.

In terms of recipient banks charging an extra fee, this is something rather rare that happens when transferring funds (mainly) to Asia. There is nothing that Currencies Direct can do about it, and it will also happen with any other company, although they try to avoid recipient bank fees on international money transfers as much as possible.

Credit cards should not be used for a money transfer. There are very few companies who accept credit cards, and even fewer clients who wish to transfer funds in this way via commercial FX (often the fees incurred by the credit company will be more significant than the exchange rate as credit cards consider this to be a cash transfer, i.e. the same as using a credit card to withdraw money at a cash machine).

To summarise, Currencies Direct has 97%+ client satisfaction and the vast majority of complaints relate to requirements beyond the company’s control, either as a result of national and international money transfer regulations or intermediary and receiving banks levying charges of their own. Their 4.9 / 5 customer satisfaction rating is the best on the market.

91% Client Feedback Score.

Exchange Rates & Fees

Research

Fees:  No fees at all. Free transfers from anywhere, to anywhere around the globe.

Exchange Rates: Currencies Direct operates in a similar fashion to other companies in this industry, i.e. Currencies Direct rates, or more accurately, FX margins, are quite flexible and depend on the volume of trading.

On the website, you can view real-time savings in comparison to banks (while in order to see Currencies Direct live rates you will need to sign up and login to your account). On average, a £10,000 transfer to EUR with Currencies Direct will provide you with €228 more, compared to major banks. On larger transfers, conducted via telephone, you will enjoy even lower margins, and thus increase your savings, netting you more of your hard-earned cash at the other end of the transfer.

Limits: The minimum transfer amount is £100 which is quite low, while there is no upper limit on transfers.

Currencies Direct handles a diverse range of clients, from those who are sending small remittances back home, through to property buyers, and large corporations that move millions between currencies each month.

Conclusion:

The exchange rates and fees are some of Currencies Direct’s strongest aspects. The no-fee policy worldwide, in addition to the calculator on the website, makes it very easy to understand how much money one can save by using them.

The sheer size of the company makes currency liquidity extremely high, meaning that on larger transfers, it would be able to provide a quote that represents even higher savings.

Based on reviews, clients are happy with the currency rates provided to them too.

96% Fees, Exchange Rates.

Global Reach and Services

Research:
Dedicated Dealer: Yes.

Offices: UK Spain Portugal India China South Africa USA Canada

Ways to approach: Email form on the site, call-back form on the site, and face to face meetings in local offices worldwide.

Translations:  French, Italian, German, Portuguese, Spanish, Norwegian, Swedish , Korean and Chinese.

Accepts Clients:  Globally, with dedicated local support in 7 countries.

Currencies Handled: 60.

Client Reviews: Global clientele base that seems very happy with the provided services.

Conclusion:

Currencies Direct is the most localised company we have personally tested to date, bar-none. There are dedicated support teams and translated versions of the site for a wide variety of clients from various countries as well as bank accounts in dozens of countries enabling customers to fund transfers domestically.

This is precisely what we would expect from a money transfer company which receives the highest client review score in the industry. Informed and friendly local account managers, speaking the local dialect, who are available at local hours everywhere they offer money transfer services. Always ready to assist clients with FX hedging strategies, troubleshooting or any transfer issues they may have with a real person at the end of the phone.

For large transfers it’s quite common for the person or business making the transfer to meet face-to-face with the company making the transaction, and with Currencies Direct, this is definitely possible.

In addition, Currencies Direct can help prospective clients save on recipient bank fees. With so many local bank settlements, it can make sure that the transfer remains domestic on the client side, as demonstrated above.

99% Global Reach, Availability, Service Score

Additional Functions

Research:
  • Market Orders
  • Limit Orders
  • Rate Watch
  • Forward Contract
  • FX Options (Business Only)
  • Guidance on property purchase – including unique guides for specific countries
  • For a full understanding of these products see our FX hedging guide.
  • Multi-currency Debit Card (Launched in 2023, still not rolled out fully)

Additional:

Regular Transfers

Schedule repeat transfers for the same amount at time intervals determined by you. Works great for regular overseas mortgage payments, rent payments and overseas pensions. Choose between scheduling the transfers to accept the foreign exchange rate on the day of each payment or book each transfer under a forward contract – guaranteeing today’s rate on each future repeat transfer.

Pay with Debit Card

Clients from the UK & Europe can fund transfers in either GBP or EUR with their debit cards.

Batch Payments

Product updates mean Currencies Direct’s batch payment functionality runs 100x quicker than before. Simply upload one file to make multiple international payments to over 120 countries at a time. Businesses can create files from their accounting/order management system and upload to Currencies Direct’s platform.

Developer API portal

Large corporate customers and partners can request a token and access the Currencies Direct API. Endpoints are available for all of the user functionality that Currencies Direct provides. This includes creating new recipients, generating FX rates, booking an FX quote, making payments, viewing receipts and even managing account balances from the Currencies Direct digital wallet. This is particularly useful for global payroll payments and accounts receivable.

Multi-Currency Wallet:

As a Currencies Direct customer you are able to swap your money held with Currencies Direct in GBP, EUR, USD & AUD into any currency. Or you can keep money in your Currencies Direct accounts for unlimited periods of time, but you should know that these funds do not incur interest. For example, if you transferred $10,000 to Currencies Direct (or received that amount via Currencies Direct), you could exchange $2,000 to Euro through their multi-currency functionality and transfer that amount while keeping $8,000 in your account. Then, you can exchange $5,000 to Sterling and make a separate transfer, without requiring to fund each and every transfer on the system.

Multi-Currency Debit Card

The Currencies Direct multi-currency card allows seamless spending with no monthly card fees and great foreign exchange rates. It’s possible to spend directly from your wallet balance in GBP, EUR, USD & AUD. As of now, the Wise debit card allows you to spend from a greater variety of currencies in your wallet balances.

Multi-Currency Debit Card

eCommerce Collection Accounts

Businesses can open local currency accounts to collect revenue from online marketplaces like Amazon, eBay, Play, Rakuten, PriceMinister, Fnac, and many more. Popular online sellers can make huge savings compared to services provided by the marketplaces themselves and popular platforms like PayPal. Read more about collection accounts on our eCommerce Multi-Currency Account page. Premier Business Accounts are also available for larger businesses, with a dedicated support team and tailored payment plans developed with the money manager of the organisation. WorldFirst is another popular choice among marketplace sellers and offers a greater variety of currencies.

Mobile Adaptability

The Currencies Direct website works well on mobile, and the company also offers a multi-platform mobile application (works on both Android and iPhone devices).This recently rebuilt app is efficient, diverse and generally speaking one of the best you could find in the industry.

Conclusion:

Very few other companies offer as many unique features as Currencies Direct. The hedging department has all the tools you would expect, the online platform is really good and has some unique functions such as Watch Rate Alerts, the app is fully functional and friendly, and the brokers are helpful. Overall, Currencies Direct is one of the most diverse companies when it comes to the services it offers – from the usual things, such as rate alerts, forward contracts and limit orders, along with unique guides supplied to clients who are purchasing overseas properties. For businesses, Currencies Direct offers one of the most sophisticated collection offers, connecting directly with online marketplaces, and it offers a very advanced payment system that can serve a variety of purposes. The Currencies Direct group also incorporates Currencies Direct Financial Markets – a separately regulated business for companies wanting to conduct options.

96% Added Values Score

Currencies Direct Scoreboard
98%
98 of 100 1 review
  • Credibility Score - 100%
    100%
  • Client Feedback Score - 98%
    98%
  • Fees, Exchange Rates Score - 96%
    96%
  • Global Reach, Availability, Service Score - 99%
    99%
  • Added Values Score - 96%
    96%

Currencies Direct Review: Score Breakdown🌟

Currencies Direct remains one of the industry leaders in the ever-growing money transfer industry. The firm transfers more than £7.5bn a year on behalf of its clients to over 120 countries and maintains investment from a group of investors led by the UK’s former Minister of Trade. The firm boasts 23 offices just in Europe, as well as a local presence in South Africa, USA, Canada and India. Currencies Direct is not only a large and well respected company, but also a crowd’s favourite, demonstrating excellent customer reviews across the board with close to 100% satisfaction. The area that most customers have noted as the company’s biggest advantage is the quality of service and customer care.

For these reasons, we recommend using Currencies Direct, particularly for large transfers. Having someone reliable escorting you through the process, alongside competitive rates and no fixed fees, can make all the difference.

 

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