OrbitRemit Review

Our OrbitRemit review is intended to explain the pros and cons of using the company for our reader’s money transfer needs. We focus on the important aspects like fees and exchange rates, the quality of the online trading platform, and the level of service provided. To view other companies similar to OrbitRemit, check our guide that compares remittance companies.

📝 OrbitRemit is not one of the top 10 money transfer companies for October 2021, based on our editorial rankings. That doesn’t go out to say OrbitRemit is not a good company, but we encourage you to have a look at OrbitRemit recommended alternatives here.
Logo
🏛️ Established2009
🌎 International Clients✓ Australia, New Zealand & UK
💱 Currencies Offered24
💷 Minimum Transfer£50 / AU$50 / NZ$50
📲 Trading viaOnline Platform
🏢 Offices InNew Zealand, Australia, and the United Kingdom
⚖️ Regulation

✓ ASIC (Australian Securities and Investments Commission – Australian Financial Services Licence (AFSL) Number 470646)

✓ DIA (Department of Internal Affairs – Financial Services Provider Number 7721))

✓ FCA (Financial Conduct Authority – FCA Registration Number 574486)

🤯 Fees

£2 from UK

$4 from Australia to all destinations except India which is free

$4 from New Zealand to all destinations except Philippines which is $6

Promotional CodeTRGO10 – Free transfer, plus 10 GBP bonus
👨‍👩‍👧‍👦 Client Reviews

Over 23,000 reviews on Trustpilot.com

61 reviews on productreview.com

⭐ Client Rating

4.8 / 5 on Trustpilot

3.4 / 5 on productreview.com

Websitewww.orbitremit.com
🏆 Awards

2021 Top 300 Financial Times High-Growth Companies APAC

2020 Top 300 Financial Times High-Growth Companies APAC

2018 Cyber Gold Award, The 2018 Wellington Gold Awards (best online business in Wellington, NZ)

#372 on the Deloitte Asia Pacific Technology Fast 500 index in 2017

👍 Advantages

Fee-free transfers for specialist payment purposes in New Zealand, e.g. payments to Inland Revenue

Better rates than competitors on several routes

Attractive website, and strong mobile app

Transparent Rates and Fees

👎 Disadvantages

Not the best exchange rates for most corridors compared to competitors

Not tailored for high value transfers, no dedicated currency dealers

Complaints about excessive KYC for very small transfers

Payments only available to 40 countries (which is OK but way behind likes of WorldRemit to over 130 countries)


View Recommended Alternatives:

You can discover below our top Orbit Remit competitors:

UK EU Currencies Direct: Best Overall for International Money Transfers
Headquarters:
1 Canada Square, Canary Wharf, London E14 5AA, UK
97.8% Editorial rating
5,000 Client Reviews
Minimum transfer:
£100 / €100 / $100 or equivalent - Send From: UK, Europe, US, Canada, South Africa, India
Why Them?
  • #1 Rating on MTC for the Past 2 Years - Tailored to Larger Transfers with Excellent Phone Service
  • No Fees on any Transfers, Ever
  • Very Friendly Online Platform
+Read more
Australia UK EU USA New Zealand OFX: The Publicly-Traded Money Transfer Company from Down Under
Headquarters:
Level 19, 60 Margaret St, Sydney, NSW 2000, Australia
90.4% Editorial rating
4,500 Client Reviews
Minimum transfer:
£100 / €100 / $100 or equivalent, Send From: Australia, New Zealand, UK, Europe, US, Canada
Why Them?
  • Excellent Reach - Transfer to Any Country
  • Excellent Online System, Easy to Understand and Use
  • 24/7 Support Wherever You Are on The Globe (Unique Perk)
+Read more
EU UK USA Australia Wise (Previously TransferWise): Valued at £10bn
Headquarters:
17 Avenue Marnix, 1000 Brussels, Belgium
86.8% Editorial rating
124,000 Client Reviews
Minimum transfer:
No Minimum- Send From: UK, Europe, US, Canada, Singapore, Japan, Indonesia, Malaysia, Australia, New Zealand
Why Them?
  • Largest Money Transfer Provider of its Kind
  • Fees for Most Routes under £1
  • Fully-Online Journey
+Read more
EU UK USA Australia One of the Hottest Money Transfer Startups
Headquarters:
Colm House, 91 Pembroke Rd, Ballsbridge, Dublin, Ireland
86.8% Editorial rating
5,000 Client Reviews
Minimum transfer:
No Minimum - Send From: UK, Europe, Australia, Hong Kong, Singapore
Why Them?
  • No Fees on GBP payments, EUR Charged at €3
  • Very Low Margins, Down To 0.33%
  • Great Reputation And Client Reactions
+Read more
UK Australia Hong Kong Singapore Unique payment network offering 134 currencies
Headquarters:
IDA Business and Technology Park, Ring Road, Kilkenny, Ireland R95 ETN5
N/A Editorial rating
14,000 Client Reviews
Minimum transfer:
No Minimum, Transfer from Number of Countries Worldwide, including 51 US States, UAE and Many Parts of Asia
Why Them?
  • Send 134 Currencies to 162 Countries
  • Available in 51 US States
  • £10 for personal transfers
+Read more
UK Germnay Turkey TransferGo: Rated 4.8 / 5 from over 22,000 reviews
Headquarters:
241 Southwark Bridge Rd, SE1 6FP, London, United Kingdom
72.0% Editorial rating
22,000 Client Reviews
Minimum transfer:
No Minimum, Remit from UK and Europe to over 65 destinations.
Why Them?
  • ltilingual Support Team
  • Excellent Client Feedback
  • Over 2.5 million Customers to Date
+Read more

Our Rating: 75%

“The only New Zealand-founded fintech in the global money transfer space. A solid option for NZ & Australian residents alike and just starting to get a foothold in the UK. Easy online transfers but  somewhat caught between a remittance provider and a provider for high value transfers. ”

View Rating Breakdown


Read More:

Company Information and Credibility


Company size:

Founded in 2009, OrbitRemit is a money transfer service originating from Wellington, New Zealand. They have a little over 40 employees spread across three offices (Wellington, NZ; Sydney, AU; London, UK), and, as of 2021, have transacted over $5 billion in transfers since inception.

CEO Robbie Sampson, David Platt, Paul Robinson, and Tommy Heptinstall raised 1 million NZD to start OrbitRemit back in 2009. Since then, they haven’t needed any additional venture funding to grow their business.

The New Zealand-owned business initially used the Philippines as a proof of concept and test market when it started operating in 2009. It turned out to be a significant channel for money transfer. Along with India, Bangladesh, and Sri Lanka, it is one of the biggest markets for international remittances from New Zealand.

The founder’s hard work has certainly paid off. OrbitRemit managed to crack the Deloitte Asia Pacific Technology Fast 500 index in 2017 and has been in the Financial Times Fast 300 growing businesses for Asia-pacific for consecutive years in 2020 and 2021.

The firm has also gained acceptance from fellow New Zealanders. They were voted the top online business in Wellington in 2018, and are one of four payment options accepted by New Zealand Inland Revenue.

Though OrbitRemit remains largely under the radar in the press, it continues to enhance its offering and develop its services across the world. In 2020, OrbitRemit partnered with the Indian Federal Bank to provide easy transfers from NZ to India, and in the same year OrbitRemit joined the RippleNet platform to enhance its payment processing capabilities. 


Regulated By:

ASIC (Australian Securities and Investments Commission), FIU (Financial Intelligence Unit – New Zealand), FCA (Financial Conduct Authority)


Conclusion:

Orbit Remit has enjoyed tremendous success in the past decade. Despite remaining a small company, they have grown their business to the point where they’re gaining international accolades. With only 40 staffers in three countries, that’s no small feat. The firm clearly takes its regulatory responsibilities seriously and it’s easy to navigate through their support section to learn about the regulations that OrbitRemit adheres to and the nature of its separate client accounts held with trusted banking institutions.

 

 

Client Feedback


Research:

OrbitRemit has been reviewed extensively on Trustpilot. Over 23,000 customers have left reviews, and with a score of 4.8 / 5 the overwhelming majority of them positive. In fact, only 2% of reviewers had a poor or bad experience, meaning OrbitRemit has one of the highest client review scores on TrustPilot in the industry.

The rating on productreview.com is distinctly average but it has to be said this is based on a very small sample of 3.4 / 5.


Positive

Those satisfied with OrbitRemit had the following to say:

  • They had an easy-to-use interface
    Fees and exchange rates were fair
    Customer service was friendly and helpful
  • Seamless experience
  • Fast transfers delivered reliably
  • Repeat, automated transfers working well
Negative

Those dissatisfied with Orbit Remit had the following to say:

  • The process of sending a bank transfer to OrbitRemit was confusing
  • Rates were better with Wise
  • The documentation procedure was tedious
  • Incorrect payment status showing on the online portal

Conclusion:

The vast majority of customers using OrbitRemit do so without issue. The positive reviews almost unanimously state the ease of the online platform and how efficient it is to make a transfer. One user reports of the money reaching a recipient within the hour and very few seem to have issues with delays to their international payments.

However, the onboarding process for new customers is a bit involved, which has annoyed some. And there are some negative reviews on productreview.com from Australian users. It looks as if UK and Australian users make up a larger portion of the negative reviews, perhaps suggesting the service is at its most optimal in its native New Zealand.

Overall, though, it’s only a small fraction of complaints and the majority of Orbit’s customers are pleased with their low rates, slick interface, and responsive customer service.

 

 

Exchange Rate & Fees


Fees:

Fees: 

Fees are very straightforward with OrbitRemit. They operate a flat-fee structure in which the same payment fee is taken for payments between 50 – 10,000 of the major currency being sent, i.e. GBP, EUR or NZD:

Sending FromFees
UK£2
New Zealand$4 to all destinations except the Philippines which is $6
Australia$4 to all destinations except India which is free of charge

 

Payments over ‘10,000 units’ (as described by OrbitRemit themselves) incur no payment fees, which is a definite plus as larger transfers with usual currency brokers are unlikely to incur a payment fee.

Payments to the Inland Revenue in New Zealand, the New Zealand Ministry of Justice and New Zealand Ministry of Social Development are always fee-free. Further backing the strength of OrbitRemit’s product in NZ.

A customer’s first transfer with OrbitRemit is free, as well as every eleventh transaction thereafter.

Exchange Rates:

OrbitRemit does not disclose how they calculate rates or the exchange rate spread they charge. This is often where the ‘hidden costs’ of an international payment come in and fees can seriously rack up when larger transfers are made.

Exchange rate spreads vary by country but are lower than what banks and Western Union charge. As is shown by OrbitRemit’s pricing page:

As there are no exchange rate spreads advertised we have tried to look at the formula ourselves on Aug 10, 2021 on GBP to AUD transfers.

This was the official exchange rate:

And this was what was offered on OrbitRemit’s website:

By our calculations, the exchange rate markup was 0.5%. This is far better than most remittance providers, but more than the rates advertised by Wise and CurrencyFair at the times of writing this (August 12, 2021), and likely to be more than the rates you can negotiate on larger transfers with the likes of Currencies Direct and Global Reach.

Also, we have identified higher margins on some other corridors.


Limits:

OrbitRemit has a minimum transfer amount of 50 NZD / 50 AUD / 50 GBP. Maximum transfer amounts vary by country but there aren’t any on major routes such as GBP, EUR, USD and AUD – check out their FAQ page for more details.


Conclusion:

OrbitRemit could be more transparent about how they calculate fees by showing the exchange rate markup, particularly as their rates have become more competitive over the years. There’s no reason not to, when compared against very strong competitors like WorldRemit, Azimo, Xoom and Wise Put simply they could also be cheaper for larger transactions, but overall it offers good fees and exchange rates for remittance purposes.

 

 

Global Reach & Service


Research:

  • Dedicated Dealer: No
  • Offices: NZ, AU, UK
  • Ways to approach: Phone, e-mail, live chat
  • Translations: English only
  • Accepts clients: Three countries (New Zealand, Australia, United Kingdom)
  • Currencies Handled: 24
  • Client reviews: 4.8 / 5 on TrustPilot.com

Conclusion:

OrbitRemit has become tremendously successful in just over ten years of existence despite a small team of just over 40 staff.  They have done this by keeping their focus narrow – as a result, they only accept clients in New Zealand, Australia, and the UK. They also only trade in a narrow range of currencies – those used by major migrant groups in NZ, AU, and the UK – and global reserve currencies like EUR and USD. By integrating with the ripple network and building partnerships such as that with the Indian Federal Bank, the firm demonstrates it can punch above its weight and keep up with the big international money transfer companies.

On the contrary, OrbitRemit does only offer 24 currencies and three countries from which clients can register for the service. Whilst most of the major migrant destinations are covered for the UK, Australia and NZ, there is room for improvement as there are still a number of payment routes missing. OrbitRemit does not facilitate payments to latin America as it’s largely US migrants who send money home to these countries. OrbitRemit has no US operations and nor does it claim to, we just want to highlight there are other providers who have a more global reach, such as OFX and Wise. Both services are available in the States and many other territories around the world.

 

 

Additional Functionalities


Orbit Remit offers more than just money transfer. This business also provides the following functions:

– Tax payments to the New Zealand Inland Revenue Department
– Payment of fines to the New Zealand Ministry of Justice
– Remittance of Work and Income payments to the New Zealand Ministry of Social Development

* Regular transfers possible but must accept rate on the day

* Business accounts are available but no hedging functionality

People don’t just send money to friends and family overseas using OrbitRemit. They also use this service to settle debts with the New Zealand government. This service is of great use for businesspeople and those who habitually send money overseas to loved ones.


Conclusion:

OrbitRemit does one thing well – helping people transfer money to loved ones and business contacts overseas.  By allowing customers to pay government bills online, it makes their lives much more manageable.

We like the fact you can set up automatically occurring transfers but the difference between OrbitRemit and a currency broker is that you would have to accept the FX rate presented on the day of your automatic transfer with OrbitRemit (i.e. the live rate at the time). With a currency broker you get the option between either a) scheduling your transfer to accept the rate on the day it is due to be made in the future or b) book a number of forward contracts which allow you to apply today’s rate to automated transfers in the future, helping you to budget accordingly.

Businesses, except for self-employed and micro SMEs, will likely be hindered by the lack of hedging options . The service best suits those who are just simply happy to accept the FX rate on any given day that they need to make a transfer and would just like to know they aren’t getting overcharged.

Orbit Remit Money Transfer Review Summary
75%
75 of 100 1 review
  • Credibility Score - 80%
    80%
  • Client Feedback Score - 97%
    97%
  • Fees and Exchange Rates - 85%
    85%
  • Global Reach, Availability - 50%
    50%
  • Added Values Score - 65%
    65%

Bottom Line

Orbit Remit is a great provider for low-value transfers with relatively low fees, excellent feedback, an inviting website and app, and a spotless reputation. It only allows cash pickup to a few locations, has no physical agents to attend and does not offer mobile top up, thus it lacks the true remittance capabilities of the likes of WorldRemit. It also has no hedging functionality offered by traditional FX brokers which are typically used by businesses or individuals who have a requirement to send large amounts overseas. Definitely worth a try if you need to transfer small amounts on a regular basis though.