WorldRemit Money Transfer Review

2021 Update: WorldRemit’s review score was downgraded slightly from 81.0% to 77% due to client complaints and feedback that was left in our WorldRemit review comment section below.

In this WorldRemit review, we will talk about the pros and cons of using this money transfer company for international payments and remitting money home. We will focus on the important aspects of the service like fees, exchange rates, regulation and the ease of using WorldRemit’s trading platform.

📝 Based on our editorial rankings, WorldRemit is not part of our list of top-rated money transfer companies for May 2022. We encourage you to have a look at this WorldRemit recommended alternatives.
Logo
🏛️ Established2010
🌎 International Clients

✓ UK, USA, Brazil, Canada, Europe, Africa (certain countries) and Asia (far east and middle east).

A really impressive international footprint – one of the largest of any remittance company.

💱 Currencies Offered70 currencies to over 130 countries
💷 Minimum Transfer£1
📲 Trading viaOnline Platform only
🏢 Offices InUK, Poland, Philippines, USA, Canada and Australia
⚖️ Regulation

Financial Conduct Authority (UK)

ASIC (Australia)

Local state regulation throughout US

FINTRAC (Canada)

🤯 FeesAs low as £1
Promotional CodeFirst three transfers fee free (code 3FREE)
👨‍👩‍👧‍👦 Client ReviewsOver 50,000, mainly on TrustPilot
⭐ Client Rating4.0/5.0
Websitewww.worldremit.com
🏆 Awards
  • Best Money Transfer – International Association of Money Transfer Networks (IAMTN), 2012
  • Global Forum on Remittances and Development (GFRD), 2015
  • The International Fund for Agricultural Development (IFAD)- Best Practice in Remittances for Development, 2015
  • Deloitte Technology Fast 50, 2015
  • Financial Times – Excellence in Transformational Business, 2017
  • European Contact Centre Awards – Bronze Award for Best Risk/Fraud Management Initiative, 2018
  • Sunday Times – Tech Fast Track 100, 2020
👍 AdvantagesTransfer from £1
Send to 130 Countries
Remittances-Oriented
Cash Pickup / Airtime Top-Up
Good Client Reviews (Most of them)
Transparent Quote
Supports Interac (Competitors don’t)Wide Global Footprint – Register from over 50 countries
👎 DisadvantagesLimitations on Transfer Amount
Transfer Online – No Phone Transfers
No Hedging Tools
Some Complaints about Service
Bad Reviews from Past Employees

View Recommended Alternatives:

Find below a list of a part of World Remit money transfer competitors:

EU UK USA Australia Wise (Previously TransferWise): Best to Remit Money Abroad for Cheap
Headquarters:
17 Avenue Marnix, 1000 Brussels, Belgium
86.8% Editorial rating
124,000 Client Reviews
Minimum transfer:
No Minimum - Send From: UK, Europe, US, Canada, Singapore, Japan, Indonesia, Malaysia, Australia, New Zealand
Why Them?
  • Largest Money Transfer Provider of its Kind
  • Fees for Most Routes under £1
  • Fully-Online Journey with Transparent Pricing
+Read more
Australia UK EU USA New Zealand OFX: Remittances Kings of Australia
Headquarters:
Level 19, 60 Margaret St, Sydney, NSW 2000, Australia
90.4% Editorial rating
4,500 Client Reviews
Minimum transfer:
£100 / €100 / $100 or equivalent, Send From: Australia, New Zealand, UK, Europe, US, Canada
Why Them?
  • Excellent Reach - Transfer to Any Country with no Fixed Fees
  • Intuitive Online System, Easy to Understand and Use
  • 24/7 Support Wherever You Are on The Globe - Be Treated with Respect
+Read more
UK EU Currencies Direct: Best for Large or Repeat Transfers
Headquarters:
1 Canada Square, Canary Wharf, London E14 5AA, UK
97.8% Editorial rating
5,000 Client Reviews
Minimum transfer:
£100 / €100 / $100 or equivalent - Send From: UK, Europe, US, Canada, South Africa, India
Why Them?
  • #1 Rating on MTC for the Past 2 Years - Tailored to Larger Transfers with Excellent Phone Service
  • No Fees on any Transfers, Ever
  • Very Friendly Online Platform
+Read more
EU UK USA Australia One of the Hottest Money Transfer Startups
Headquarters:
Colm House, 91 Pembroke Rd, Ballsbridge, Dublin, Ireland
86.8% Editorial rating
5,000 Client Reviews
Minimum transfer:
No Minimum - Send From: UK, Europe, Australia, Hong Kong, Singapore
Why Them?
  • No Fees on GBP payments, EUR Charged at €3
  • Very Low Margins, Down To 0.33%
  • Great Reputation And Client Reactions
+Read more
UK Netherlands Azimo: Fees from £0.99, 4.6/5 on TrustPilot
Headquarters:
Milton Keynes Buiness Centre Foxhunter Drive, Suite 140 Milton Keynes, MK14 6GD United Kingdom
77.0% Editorial rating
51,000 Client Reviews
Minimum transfer:
£1
Why Them?
  • Very well known
  • Good online system
  • Tight margins
+Read more
UK Germnay Turkey TransferGo: Rated 4.8 / 5 from over 22,000 reviews
Headquarters:
241 Southwark Bridge Rd, SE1 6FP, London, United Kingdom
72.0% Editorial rating
22,000 Client Reviews
Minimum transfer:
No Minimum, Remit from UK and Europe to over 65 destinations.
Why Them?
  • ltilingual Support Team
  • Excellent Client Feedback
  • Over 2.5 million Customers to Date
+Read more

Companies like WorldRemit may offer better currency exchange rates on smaller transfers but are likely to be less competitive on transfers over £10,000. Try XE money transfer, Currency Solutions or Global Reach Partners and look for a better deal before you continue to read this review.


Our Rating: 77.0%

 View Rating Breakdown


Wise / TransferWise vs WorldRemit

Both Wise (formerly TransferWise) and WorldRemit were conceived in the same year – 2010 – and have each enjoyed rapid growth in their own right since. In some ways the services are very similar. They are both money transfer providers who provide low-cost, online payments. Get under the hood, however, and you’ll soon start to see the differences. Wise specialises in bank-to-bank transfers for both private and business customers with a transparent fixed fee structure.

WorldRemit, with its remittance focus, provides bank-to-bank transfers but also offers cash collection and mobile payments/air topup. This remittance focus makes WorldRemit one of the best options for converting and sending money in ‘exotic currencies’, i.e. payments to Asia, Africa and South America.\

Wise (TransferWise)WorldRemit
Safe?Yes, regulated by FCA and many more regulatory bodies. Transfers over £40 billion in foreign exchange each year, servicing millions of clients.Yes, regulated by FCA and many more regulatory bodies too. Allows users to send money from an impressive 50 countries, including Europe, USA, Africa, Asia, Australia and Middle East.
FeesRanging between 0.26% for CHF transfers to 2.01% for CLP (Chilean Peso). On average it is about 0.5%.Rates are not publicised and vary depending on whether you are making a bank-to-bank transfer, mobile payment or cash collection. Our calculations have FX spreads at around 1% – not bad when you consider the more exotic currency corridors WorldRemit serves.
Dedicated DealerNo. You will get all the support for system issues/help you require but currency guidance is not offered.No. Customer support available but again this is to help understand the online system and resolve technical issues.
WebsiteWise.comworldremit.com

Read More:

Company Information and Credibility


Company Information:  

WorldRemit, originally founded by Dr Ismail Ahmed, has a somewhat similar concept to companies like Azimo, Wise (Transferwise), CurrencyFair and Lebara Money Transfer (which we call remittance companies who specialise in low-value international transfers that often involve the repatriation of salary). It’s an online platform with a strong focus on remittances, where the idea is to offer ultra competitive pricing and service to a wide reach of developing countries.

WorldRemit have been successful in fulfilling their founder’s vision about a fairer, cheaper, more transparent, remittance company which has received tremendous feedback from both clients and media.

They are regularly covered in mainstream media. Over the course of the past 10 years they raised over $375m in total, with the aim of taking on Western Union and Moneygram (as mentioned by Techcrunch). Most recently, WorldRemit received investment from TCV and Accel who were early investors in Netflix, Facebook and Spotify. This was in addition to the earlier investment from Leapfrog Investments as part of their initiative to focus on Africa and Asia.

It can be noted, WorldRemit has been questioned by the Australian regulator, ASIC, on suspicion of conducting fraudulent transfers. It turned out to be a funny incident in which the regulator was unaware of common African surnames like Goodwill and Goodnews, which were deemed as fake by the ASIC. The incident was quickly resolved to the satisfaction of both parties when they were proved to be genuine.

WorldRemit reported revenues of £95m in the year of 2019, processing over 50% of all international money transfers into mobile money accounts in emerging markets. Revenue was up from £60.5m in 2017 – meaning WorldRemit has been becoming increasingly stable year after year.

It should be noted however, even though revenues were increasing, WorldRemit did not turn a profit in 2020, 2019, or in any of its previous growth years. With such a focus on customer acquisition it’s a similar journey to what Transferwise had to work through.

A quick look at the news section on the WorldRemit site and you can see the focus on growth and geographical expansion the firm has. For instance, recently, in April 2021, the firm announced a new partnership with eSewa in Nepal to allow mobile money transfers to the country. Just months before this the firm was enhancing its payout capabilities in Nigeria by launching USD cash pick-up with over 3500 Nigerian agents.

Question marks have been raised however as to whether WorldRemit’s ‘growth at all cost’ attitude is a bit too much for staff and c-suite members. 2020 and 2021 have marked a period of change for the firm’s senior staff with many members of the c-suite staff leaving. Ex-employees claiming the culture has got worse and this certainly backed up by Glassdoor reviews, netting the firm a 3.3 / 5 rating. The change in staff is perhaps leading to a greater number of customer issues too with the firm’s TrustPilot score declining in recent years.

The company is seeing fierce competition in the sector, mostly by Wise and Remitly, both now are public companies.

Regulated By: 

Financial Conduct Authority (UK), ASIC (Australia), Local state regulation throughout US, FINTRAC (Canada)

Awards: 

  • Best Money Transfer – International Association of Money Transfer Networks (IAMTN), 2012
  • Global Forum on Remittances and Development (GFRD), 2015
  • The International Fund for Agricultural Development (IFAD)- Best Practice in Remittances for Development, 2015
  • Deloitte Technology Fast 50, 2015
  • Financial Times – Excellence in Transformational Business, 2017
  • European Contact Centre Awards – Bronze Award for Best Risk/Fraud Management Initiative, 2018
  • Sunday Times – Tech Fast Track 100, 2020

 


Conclusion: 

By remittance standards,  WorldRemit is rather new, particularly when you consider the physical presence required for cash collection and the age of the industry veterans, Moneygram and Western Union. WorldRemit has expanded quickly however and has been able to fast track its expansion by building a network of partner banks. Rather than having its own set of physical branches in developing nations, WorldRemit works with local banks in each of the countries that customers are able to send money to. Those receiving the payment can simply visit WorldRemit’s local partner bank and pick up the cash there.

WorldRemit is even new in comparison to the online money transfer giants like Currencies Direct, World First, and Moneycorp, though it’s not really in the same sector as them.

As an online-only remittance company that allows cash collection and mobile uptime payments, WorldRemit is one of the biggest players to offer all of these services. With very strong backing from VC’s like Accel Partners, over 50,000 client reviews online, and revenues of 95m, we definitely recognise this is a legitimate money transfer service.

 

 

Client Feedback


Research:

We have located over 50,000+ reviews on TrustPilot, the leading client review platform in the UK. Out of them, 10% are complaints, and the average score is 4.0 / 5. Even though there’s an overwhelming amount of highly positive reviews, it’s important to bear in mind that it also means there are around 5000 bad reviews too.

On the Australian ProductReview.com.au reviews are mixed. There are more than 170 positive reviews but it has to be said there are a lot of unhappy customers with over 300 complaints. The overall score there is 2.3 / 5.

Though we usually don’t take Glassdoor reviews into consideration, in this case we thought it’s worth mentioning. Based on 245 reviews, the firm scores just 3.3/5 (this is at least up on the 2.9/5 the firm scored after 210 reviews).

We have also received complaints on our comment section at a higher than average rate for MoneyTransferComparison.com which we have factored into the score. So in this sense, WorldRemit stands out in a bad way.


Positive:

All in all when we crunch the numbers, about 90 percent of the reviews we have managed to collect are positive. These are the strong points of World Remit according to them:

  • Easy to use
  • Cheap prices
  • Good reach
  • Good service
  • Revolutionary for work immigrants
Negative:

The complaints we discovered were around:

  • Service – incompetence and long waiting times to get a reply
  • Slow – takes a long time to process a payment
  • Bad employee training and disconnected management

Conclusion:

Most people had terrific experiences with WorldRemit. One user has even reported of a USD to PHP (Philippine Peso) transaction which took under five minutes to complete which is very impressive indeed. On the flip side, we can’t ignore the complaints either. The complaints are quite repetitive across the board, and the Glassdoor reviews give us insight into a fast paced company which is often chasing its tail given the level of growth it’s experiencing. This has resulted in delays to transfers and an incompetent service from support staff.

The bottom line is that it’s probably a very good service but with new territories constantly being launched and a high turnover of staff it will take some time to get efficient processes and an experienced team to optimise new payment routes. To this point, WorldRemit does operate in many tricky currency routes, which are bound to experience longer delays than payments within Europe for example.

 

 

Exchange Rate & Fees


Research:

WorldRemit Fees: WorldRemit transfer fees vary depending on the currencies being sent and the method of transfer. We highlight the bank-to-bank WorldRemit transfer fees to the top 5 remittance receiving countries in 2020 here:

Sending From
Sending ToUK (GBP)USA (USD)Australia (AUD)
China (To AliPay Account)1.992.993.53
Egypt2.993.995.99
India1.491.992.99
Mexico2.992.995.99
Philippines1.991.992.99

 

Cash pick-up is not available in China, Egypt or India but cash pick-up fees to Mexico and Philippines are as follows:

Sending From
Sending ToUK (GBP)USA (USD)Australia (AUD)
Mexico2.992.997.99
Philippines2.493.993.99

Meaning cash pick-up fees for payments from the UK and US to Mexico are the same as bank-to-bank transfers, though cash pick-up fees for payments from these two countries to the Philippines are a little more expensive. Cash pick-up fees from Australia are more expensive to both Mexico and the Philippines compared to bank-to-bank fees. Overall, leading us to believe cash pick-up fees are slightly more expensive than bank-to-bank transfers with WorldRemit but not by significant amounts.

WorldRemit applies no extra fees for using a credit card to settle a transfer, though it’s worth checking with your credit card provider if they will apply a fee themselves.

WorldRemit Exchange Rates: Exchange rates offered by WorldRemit are not advertised on their site. When we crunched the numbers we got to about a 1% margin from Pound to Euro, and similar markups on other currencies. Some currencies are a lot more expensive.

Payments to Philippine Peso and a handful of other currency routes appear to offer slightly better exchange rates for bank-to-bank transfers than they do for cash pick-up. For other currencies, such as payments to Mexican Peso, WorldRemit honours the same exchange rate for both bank-to-bank transfers and cash pick-up. In any case, when there is a difference between the bank-to-bank and cash pick-up rate, it appears to be quite menial and we don’t think it’s enough to prevent users from using the cash pick-up service.

On some occasions, such as INR transfers to India, WordRemit will offer preferential rates for larger transfers. These rates are clearly displayed on the WorldRemit pricing calculator and users will know exactly how much the recipient is due to get ahead of making the transfer.

All in all, these are definitely good markups, especially in comparison to other companies offering cash pickups. It’s just around the same mark-up as Azimo, while being a tad more expensive than Transferwise and Currencyfair which maintain lower, steady margins (with exceptions like additional 1% incurred on transfers to India by Transferwise).

Limits: There are both daily and per transaction limits that apply which vary depending on the country you’re sending money from and the settlement method for your transfer. Bank transfers have a higher per transaction limit than debit cards. Below we’ve listed limits for users from the UK, US and Australia but more information on each sending country is available on www.worldremit.com

UK

  • Debit, credit or pre-paid cards
    • The maximum send amount per 24 hours is GBP 50,000
    • The maximum send amount per transaction is GBP 8,000
  • Apple Pay
    • The maximum send amount per 24 hours is GBP 50,000
    • The maximum send amount per transaction is GBP 8,000
  • Bank Account Transfer
    • The maximum send amount per 24 hours is GBP 50,000
    • The maximum send amount per transaction is GBP 50,000

USA

  • Debit, credit or pre-paid cards
    • The maximum send amount per 24 hours is USD 9,000
    • The maximum send amount per transaction is USD 5,000
  • Apple Pay
    • The maximum send amount per 24 hours is USD 9,000
    • The maximum send amount per transaction is USD 300

Australia

  • Debit, credit or pre-paid cards
      • The maximum send amount per 24 hours is AUD 50,000
  • The maximum send amount per transaction is AUD 5,000
  • POLI
      • The maximum send amount per 24 hours is AUD 50,000
  • The maximum send amount per transaction is AUD 50,000
  • Apple Pay
    • The maximum send amount per 24 hours is AUD 50,000
    • The maximum send amount per transaction is AUD 5,000

Conclusion:

WorldRemit’s own pricing comparison, which currently uses World Bank data from Q1 2020 (now outdated with latest World Bank data available for 2021) details how WorldRemit is on average 46% cheaper than most banks. These certainly sound like reasonable claims and we’re sure they’re even cheaper than that on certain currency routes.

The fees are pretty reasonable and by changing the fee depending on the currencies involved and the country you are sending money from, we can see WorldRemit is attempting to pass on cost savings to customers where possible. The rates are especially good for developing countries where you can have mobile payments or cash pickup (where the alternative is Western Union which can easily charge 10% of the transfer to some countries).

 

 

Global Reach & Service


Research:

  • Dedicated Dealer: No.
  • Offices: UK, Poland, Philippines, USA, Canada, Australia
  • Ways to approach: Email, Telephone.
  • Translations: French, Spanish, German, Dutch, Danish
  • Accepts clients: UK, Africa, Europe, Australia, USA, and most of Asia.
  • Currencies Handled: 70
  • Client reviews: 90% Positive, some service complaints
WorldRemit Global Footprint

With WorldRemit you can send money from over 50 countries around the world – this is the most of any new fintech to have launched in the remittance space and behind only the remittance giants Moneygram and Western Union who are notoriously expensive and slow.

AfricaAmericasAsiaEurope
Burkina FasoBrazilHong KongAustria
Ivory CoastCanadaJapanBelgium
RwandaUSAMalaysiaBulgaria
SenegalPhilippinesCyprus
SomalilandSingaporeCzech Republic
South AfricaSouth KoreaDenmark
TaiwanEstonia
Finland
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lithuania
Luxembourg

WorldRemit’s coverage in Africa, including South Africa, as well as Brazil, East Asia and the Middle East, definitely sets WorldRemit apart. Forgetting Moneygram and Western Union, it’s also the only remittance company outside of Ria that can onboard clients across the US. WorldRemit’s coverage is much more significant than say Azimo for example, who are only able to onboard clients in the UK, Europe, Canada and Australia. Singapore and Hong Kong can be quite common onboarding countries in Asia but by being able to offer their capabilities in South Korea, Malaysia and Taiwan, WorldRemit is certainly ahead of the game. And whilst many money transfer companies can assist with payments to the Middle East, WorldRemit is definitely unique in accepting clients from the UAE, Oman and many other middle eastern countries.


Conclusions:

WorldRemit has excellent global reach and this is arguably the firm’s strongest point. Not only does it already have an extensive network but it is constantly adding new countries to both where you can send money from and where you can send money to. It is accessible by most remittance-sending countries in the world, and the payout options are rather diverse. Between western countries there are only bank-to-bank transfers, but with developing countries you can withdraw funds in cash or as mobile payment.

There are no dedicated currency dealers assisting you, but it all makes perfect sense considering the focus of the company. They don’t deal with high value clients which need to hedge large transactions; Instead, they focus on working migrants who are sending money home.

 

 

Additional Functionalities


App:

Excellent app with full functionality of the website. As soon as you have registered to the online platform, you can also sign up to the app, and be able to make payments with one click. The whole process is very slick.

It has been rated very well by clients who have used it, with a 4.7 / 5 rating on the App store and 4.2 / 5 on Google Play. Cumulatively, with over 150,000 reviews across both platforms, it shows WorldRemit has one of the widest used apps of any remittance company in the world. Their 62,000 App store reviews is even more than Transferwise in this regard who have amassed 38,000. And with 99,000 Play Store review they’ll soon breach the 100,000 review mark on this platform alone.

I’m in love with this app. Have been with western union for decades. But these guys have a better sending rate. Hope they continue this way. 5 stars from me

WorldRemit Money Transfer Review Summary
77%
77 of 100 1 review
  • Credibility Score - 85%
    85%
  • Client Feedback - 80%
    80%
  • Fees, Exchange Rates - 70%
    70%
  • Global Reach, Availability, Service - 80%
    80%
  • Added Values - 70%
    70%

Bottom Line

WorldRemit accepts clients from more than 50 countries, and sends to 130. Whilst many remittance companies can accommodate a large number of payment destinations, you’ll struggle to find many which have expanded in the way WorldRemit has in order to allow the sending of money from countries throughout Africa, Asia and the Middle East. In this regard, WorldRemit is definitely unique.

Similar to Western Union’s business model, the target audience are immigrants and expats, who are sending small amounts of money home. WorldRemit definitely does it better than the industry giants by incurring less fees and making the entire process hassle free.

We are left a little concerned by the greater number of negative WorldRemit reviews left by clients in 2021 than in previous years and reports in the media of a heavy turnover of staff. Any remittance company with bold plans to rival the likes of Western Union is sure to encounter growing difficulties along the way, but for now, it does seem to be impacting WorldRemit’s overall level of service. For larger transfers it’s fair to say WorldRemit’s rates aren’t as competitive as specialist currency brokers and in any case, they hav

 

 

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Suzy flaws
3 years ago

I made transaction to someone and my funds was deducted from my account ,then at the status its showing waiting for authorization ,its been 24hours now still can’t get update from them .

Mugwanya david
5 years ago

Why is there delay in receiving money on to my mobile mobey account….

Uwe Bruemmer
5 years ago

I sent money to my wife in Indonesia somedays ago,the amount is 2975 euro. I written emails two times to customer service but I just got outhomatic machine answered. Then I tried call and they told me that the transfered is canceled because have technical problem and will give back the money to my account. My customer no is WR 568124 and my transaction no is 10842448. So far I often send money by WorldRemit and never have any problem before and I always feel satiesfied. But this time I feel worried with this problem. How long the money will… Read more »

Herman Biesma
5 years ago

I used the services of WorldRemit for a few years. Sometimes small problems, but they were solved. Until I started to have two problems. 1) I can not use my Dutch credit-card living in Sweden, because they ask for a Dutch address. (Why?) 2) I got a new credit-card from my bank, WorldRemit did not accept that card. For the second problem I contacted customer service several times. After the 3rd time, I told them that I would write e negative review on TrustPilot, because it would just take a few weeks before I could not use my old credit-card… Read more »

Dale Reynolds
5 years ago

WORLD REMIT — Not your judicious servant at all My experience with worldremit.com has not ended well. I went from being a good customer to a some kind of unexplained criminal suspect in a matter of moments, when I phoned for help in sending money to a friend overseas in an emergency. I was asked personal questions one would not expect to be asked – and in a rude manner – by anyone who is about to get your money for a simple service. Worldremit renders the power of judgement and sentence upon its simple “customer service” agents. That being… Read more »

Tina
4 years ago

Trying to secure your identity seemed more like an invasion of privacy and an utter scam. I needed to send money overseas to U.K. to my husband so I wanted to use worldremit due to low fees and good currency rate. I should have been more aware as it takes 4 business days to transfer money. Next, they wanted access to my bank account. That should have been my first red flag. Then they wanted a picture of the front and back of my ID card. Why? Who knows. This should have been my second red flag but I continued… Read more »

Charlotte
4 years ago

A significant amount of money was taken from my account by this company, without my knowledge or authorisation. Whilst most companies are quick to resolve fraudulent activity, these guys have refused to speak to me. Customer Service can’t help me because I am not a customer! I don’t have an account with them or a transaction ID. Their “fraud team” don’t have a phone between them, and insist i email my details to them… having just been the victim of fraud, and knowing nothing about this company other than the fact they’ve taken money from me, I’ve stated I’m not… Read more »

tates
4 years ago

I sent money to my parents in their 80s in Zimbabwe to go straight to my dad’s standard chartered account on Monday July 31st I got confirmation saying that the transfer was complete. Up to now nothing has been deposited in my parents account. I was using another company before and a friend put me on to world remit. The cruelty of this is that my complaint and queries have the same response every single time. “Send us a statement.” My dad yesterday traveled for over 10 hours to get a statement at the nearest branch and he obviously doesn’t… Read more »

arpie
4 years ago

I have been sending money successfully to a friend in Zimbabwe using World Remit for a couple of years – but World Remit has now disabled my account and is requesting copies of my passport, drivers licence, electricty bill as well as other personal documents to ‘verify’ the sender’s identity – supposedly as a security check, before they will unblock my account. They also ask for the name of the ‘receiver’ (which they already know, as it is on your account!) They ask what the relationship is with the receiver of funds, how long you’ve known them & what the… Read more »

Martin
3 years ago

£4500 was mistakenly sent to the wrong account. I called these guys but 3 weeks on there is no evidence from them that a recall is in process. They keep telling it’s down to their third party but I have business with them not a third party. App is good but if you encounter an issue you are left dry. I am yet to get an update on my money. They don’t care. Simple. I have called the bank abroad and have emails to prove no recall but World Remit don’t want it and don’t care if I get my… Read more »

Thomas
3 years ago

Terrible company. Signed up and sent first transaction (34884886). received confirmation email. 10 minutes later, “We’re sorry to inform you that we’ve made the decision to cancel your transaction 34884886. We aim to stay balanced and fair when reviewing all of our transactions, but unfortunately from time to time we have to make decisions like this to reject a transaction request. Your account has been suspended for the time being – However, if you think we’ve made the wrong decision, we’d love to hear from you to help us learn and get you back on track sending money. Please don’t… Read more »

Donald Lamont
5 years ago

WARNING; WORLDREMIT CAN LOSE YOUR MONEY AND NOT REFUND IT BACK TO YOU. Users of WorldRemit need to be cautioned that WorldRemit sometimes loses the money in the transfer, and does not refund the sender the money that WorldRemit loses. For example, in my case, the receiver did not pick up the money at the destination, and WorldRemit then says that they will refund the money back to the sender’s account. WorldRemit sent me an email stating that the money was put back into my bank account, using their interac service called beanstream. However, when the money did not show… Read more »

joseph terkaa
5 years ago

update on my account details,

michael grosser
5 years ago

I have tried to do biz w/WR but they are VERY inconsistent. I sent three remittances.. the first two were relatively quick and painless (same day) the third took almost three days. When I attempted a fourth remittance I was confronted with a “Visa Verification” page. This page had the logo of my bank as well as visa. As I could not get past it I contacted my bank per instructions. Bank gave a number to visa. Visa says my bank is not enrolled to call my bank. I called my bank, they said call visa….and again and again. I… Read more »

Wassim
5 years ago

I made a $600AUD transfer to Thailand for cash pick up which was to be available within minutes. Transfer went through fine via the app and confirmation was received. With the confirmation email in hand along with an SMS notification, my partner went to the Government Savings Bank located at Central Festival Phuket to pick up the money. This along with hundreds of other Government Savings Bank branches is listed as one of the pickup locations for Cash transfers. On presenting the confirmation email and transfer details to staff at the bank, my partner was told that the bank had… Read more »

Ishtiak A. Chowdhury
5 years ago

I just opened a small corporation in Jackson Heights, Queens, Newyork. My company name is “Shamim Multi Services Inc”. I would like to be an authorized agent from World Remit. Please let me know what I should do to go forward with it. Thank you

teenagebirthdayinvitations
4 years ago

I only started using it because I switched from Apple to Android and some kind of dumb imessage apple issue won’t allow me to receive texts from some of my Tried months to resolve it without

Rory Keelan
4 years ago

Tried to use. Money debited but delivered. Unable to get through by telephone despite hanging on for long periods several times. No response to repeated e-mails. Fear the worst so will be contacting the FCA.

Rory Keelan
4 years ago

In comment above, that should be NOT delivered.

Ian Rahn
4 years ago

Attention Canadians: This is the best service I have found for Canadians sending money abroad. It is one of the only remittance services that supports Canada’s Interac network (as of late June 2017). That means that upon payment, World Remit redirects you to log into your Internet banking account and from there you are able to send the money instantly. I regularly send money to Brazil. With Interac, the money gets to World Remit immediately and the money is often deposited mid-morning the following banking day in Brazil. More importantly, the money arrives as a domestic transfer, which means that… Read more »

AFreeMan
4 years ago

THEY WITHDREW THE MONEY FROM MY CHECKING ACCOUNT AND THEN PROMPTLY DISABLED THE ACCOUNT!

For my first experience with WorldRemit, I am left with a very poor opinion of this company and services. This was much worse than most other online transactions I have encountered.

After I sent the money, I got a message that said: “Account disabled,” which is severely vague. This error message only serves to SCARE people and make them look like ONLINE FRAUD!

This seems to be a fraudulent service and I will be seeking remedy. This merely wasted my time during an emergency.

Farrah
4 years ago

hi good day everyone is anybody here have the number of the customer service in world remit? i was trying to call them but nobody answer the call i send money to the Philippines they need me to call them but they have only answering machine i called them like 30x now my family in the philippines need the money because my father is in the hospital he had to undergo chemotherapy so please anyone from world remit can answer me please help me

vinod
4 years ago

I read the reviews on Worldremit and many had negative sentiments. I didn’t believe them – I thought it might be a hoax.

I wanted to try it for myself. Result? It has been around 2 months since my transfer date and money has not been received by my loved ones. Worldremit says the money has been transferred. What Bullshit.

If you would want to try just like me, I suggest you start with a very very very small amount. You will be sorely disappointed.

Lucia
4 years ago

I send money through world remit on 17th of July , the money has been taken out of my debit account but shockingly the recipient has not received any money or confirmation email. They usually send a confirmation email both to sender and recipient and none 3 days on. Attempts to contact them has not worked either by phone, live chat is unavailable or email. I have send 3 emails and only received an automated message saying someone will be in contact within 12hours yet its gone 72hours. Very unhappy and would like you to check if this company is… Read more »

Khalil Hussain
4 years ago

Case no. 03855835 i,m verry Shocked to see the Response of this Company, Now i’m Worried about my Refund payment of £ 1691.99. its was my first experience with Worldremit , I called Worldremit and asked the instruction about to send funds, when have made my online account and i have transferred £ 1691.99 into Worldremit account , then i have received an email ” your account has been disabled” . now world remit have not refund my money back into my account. when i asked about my refund they asked me to send my Bank Statement. I’m verry shocked… Read more »

Elaisha
4 years ago

My experience with worldremit was terrible!
I sent 200$ dollars and they ask for ID and I provided it but I waited another 2 hours and still no confirmation so I call them and I am on hold for another hour and finaly, I talked to this english bitch agent and i told her to cancel my transaction but Wtf there is no confirmation or text that it has been cancelled ! Worldremit the worst remmittance .

desiree mamuric
4 years ago

delay for processing the cash pick up option, waited for hours now to receive confirmation that the money is ready now for pick up. very inconvenient, I’d rather use the well known transfer next time. not a good experience as I am a first timer sender. Customer service is very bad too.

tates
4 years ago

I sent money to my parents in their 80s in Zimbabwe to go straight to my dad’s standard chartered account on Monday July 31st I got confirmation saying that the transfer was complete. Up to now nothing has been deposited in my parents account. I was using another company before and a friend put me on to world remit. The cruelty of this is that my complaint and queries have the same response every single time. “Send us a statement.” My dad yesterday traveled for over 10 hours to get a statement at the nearest branch and he obviously doesn’t… Read more »

David Parkin
4 years ago

This company are a bunch of crooks. They took a payment from my credit card and refused to pay me back. I had never hear of them let alone use them. Go elsewhere

lavi bansal
4 years ago

If someone is sending me the money for services and goods what names it will show on there statement?

tee
4 years ago

Terrible customer service and call enquiry dealing. I received an email from a friend asking me to use World remit. I obliged and set up account with all my sensitive info. I proceeded to sending money to my brother abroad and the money was immidiately taken from y account. Only to receive an email from world remit that my account as been disabled and transaction can no longer be carried out. No explanation given. I called customer service and after waiting in queue for 16 min, I was then put on hold again by the representative for another 2 min.… Read more »

Zabz
4 years ago

At least 35% more expensive (like for like) than other apps.
Auto security checks cannot cope with real human life. They disabled 2 new accounts twice, because I was home for Christmas and not in my registration country.
Had to find alternatives to sent money to my close friend in hospital, who I have been supporting for years.

Alternatives were in fact cheaper and more flexible, especially since this app blocked my CC with the extremely slow ‘disabled accounts’ refunds.
Communication with Customer service was like talking to a brick wall.

Edwin Dsilva
4 years ago

The only demerit with World Remit is the limit for single transactions which delays business payments and adds extra charges. For business payments, I personally prefer Remitr or TransferWise due to their fewer restrictions on bulk payments.

andre stelder
4 years ago

Sacking their best customers is bad for business After using worldremit for almost 2 years, doing some 200 or more transfers to various countries in West Africa (I work there) they suddenly came to ask me to submit a scan of my passport and tell from every transfer in the past (!) how I know the person (give evidence of it !) and what the transfer was for. Also they wanted to know to who and for what amount I would be doing transfers in the next year. As it was impossible for me to go into detail about 200+… Read more »

Melissa Rondon
4 years ago

I sent 1000 euros (1700 SGD) to our landlord in Singapore. After 1 week of not receiving his money, our landlord got really angry at us. But it turned out that he had made a mistake in the bank account number that he provided us. So we accidentally gave the wrong bank account number to Worldremit. (there were one too many zeros at the end – tiny mistake) We asked worldremit if they could replace the account number with the correct one to finally make the transaction to our landlord. Here is what they replied: “Unfortunately, a recall won’t be… Read more »

Frank
4 years ago

WorldRemit… well I don’t know even where to start I try to make it short. If you have any issue, don’t try to write, they will not answer. So you need to call to get things done sometimes and they will hold you for at least 20 min. in the waiting line and most of the time is 30min. plus (please just try it and they will tell you the approximate waiting time right at the beginning). Unfortunately I’ve sent money to a scammer and ask for the money back. Because it was not paid out yet they refund me,… Read more »

Muzamil Shah
3 years ago

Worldremit starting cancelling transactions to Pakistan, recently it has cancelled my two transfers and other bad thing is that its holding up money for more than a week after cancelling the transaction. On contacting them by my clients they said, they are not sending money to risk places, so if such case they should remove Pakistan from the list of sending money there. This is not good to take money for 8 or 10 days of a cancelled transaction, if you cannot send through do not hold the money for nothing may be you are getting interest on that money… Read more »

Ezgi
3 years ago

I sent money to my sister who was urgently in need of money. They said my transaction would be complete in two business days, and I got confirmation saying that the transfer was complete afterwards. It has been three weeks, nothing has been deposited in my sister’s account. I called so many times to get a refund. Whenever I call, they keep saying it will be deposited soon, they asked for a bank statement from my sister, an official confirmation from her bank confirming that she hasn’t received the money, and so many other troubles. At this point, I’m sure… Read more »

Roland
3 years ago

I made a transfer on June 12 I have been debited and worldremit said they don’t have the money on their account.I went to bank today and I have the document that the money is with worldremit The same day I sent the money. I need my transaction to be paid out asap. Transaction number :103625686549

Sarah Wambura
3 years ago

On 7th July 2018 I made a bank transfer via worldremit to my Kenyan bank account. Since it was a sunday I had to wait until Monday for the money to reflect on my account. That Monday my sending status changed to paid but the money was not in my account. I contacted my bank and they assured me they didn’t receive any money from worldremit. They asked me to provide them with SWIFT ADVISE from worldremit and I requested the same from worldremit but they were reluctant to share the document with me. Up to date worldremit has been… Read more »

Jim
3 years ago

14 days to transfer monies to Sri Lanka what a disgrace, their protocols are clearly designed to protect them and stuff the customer.
Been waiting 4 days now for them to make contact with their local agent and they haven’t been able to do so.
I have asked for my monies back and they won’t give it to me…Shocking customer services

Ms Carol M Kemp
3 years ago

I have been sending money to my late husbands family in Philippines. I am surprised at the high fees charged by World Remit for the service £5.99! The service has been good. One of the young bright sparks of the family thinks the exchange rate is poor – possibly destined to become a banker!

High service charges are not justified I will be going to a less expensive company!

David
3 years ago

Might as well be a listed as a scam

Robert D
3 years ago

They cancelled my wire transfer, when I inquired they said I didn’t meet their criteria, when I asked what that was they said they had a right to refuse service to anyone then froze my account. Deal with them at your own peril.

G H
2 years ago

I have lodged a police report that I have been scammed by WorldRemit. I hereby advise everyone to stay away from this scammer. My online fund transfer of SGD$200 to WorldRemit’s OCBC bank account in Jun 2019 was withheld. After submitted my ID, an email was sent to me confirming their approval. I proceeded to deposit SGD$200 into WorldRemit’s OCBC bank account. But when I logged in to my online WorldRemit account, its stated unverified. As such, I contacted its customers service in Singapore. I was then asked a few stupid questions and the staff abruptly told me my WorldRemit… Read more »

Dannie S.
2 years ago

I am pissed off with WorldRemit service! I have followed the instructions on the FAQ page and prepared the bank documents for the colleagues of the WorldRemit to investigate my case and hopefully would like to get my refund back. However, it took almost 1 month to just investigate my case and their colleagues, always changing the person who contacts me about the case (e.g. Ben, Patricia, Michael, Shiela, Jureen, Cosme, Chinli, etc.), always asking me to provide the same thing again and again. Since their colleagues contacting me changed every time when contacting and they specify that their company… Read more »

Stanley Rutherford
2 years ago

I’ve used WorldRemit for a few years and I’m having a problem now by trying to use a new payment card. It seems to be hooked to the old bank card when I’d rather use my Walmart card that I can control with cash in and out properly. I need some help on how I can get support without having a regular transactions already submitted. I cannot finish a transaction right now. It’s forever asking for a WorldRemit tracking number before sending me to FAQs if I don’t have one. Who can I talk to for assistant?

Lonna
1 year ago

PLEASE DON’T USE WORLD REMIT for any large amounts as their whole system is in shambles. I have been waiting for my transaction to be processed and its now exactly 3 weeks since I deposited the money to their account. I have provided bank statements and payslips as proof of funds, as requested by them. Now every enquiry is met by the case is with the reviews department and I’m allowed to speak to them. I’m now waiting in limbo.

Linda's Carolina
1 year ago

Beware of any kind of scam, I invested a total sum of $95,000.00 over a period of 18 weeks. My bonus/profit was $170,000.00, i tried to make a withdrawal failed and I was instructed to make another deposit of $25,000 before I can make withdrawals which I did up till now, I’m still unable to make withdrawals and all attempt to contact broker has failed. This is very pathetic. I did a due diligence test before investing with them but guess what I ended up getting burned. This is to create awareness, not everybody can be as lucky as I… Read more »

Maryam
3 months ago

In my opinion, WorldRemit is the best app for sending money worldwide. It’s fast and the exchange rate is better than most other services. I highly recommend this service to everybody!