Azimo Money Transfer Review

📝 Azimo has been purchased by Israeli global payroll management firm, Papaya Global. It was announced that Azimo will shift its focus from personal transfers between individuals and remittances into global payroll payments, and that it’s services are discontinued.

We kept this Azimo review for indicative / educational purposes only.

If you want to find similar services to those Azimo used to have view our Azimo alternatives here.

Azimo Alternatives for Cheap Transfers to Bank Account

Azimo money transfer competitors / alternatives are shown in the table below:

EU UK USA Australia Wise (Previously TransferWise): Best to Remit Money Abroad for Cheap
Headquarters:
17 Avenue Marnix, 1000 Brussels, Belgium
86.8% Editorial rating
124,000 Client Reviews
Minimum transfer:
No Minimum - Send From: UK, Europe, US, Canada, Singapore, Japan, Indonesia, Malaysia, Australia, New Zealand
Why Them?
  • Largest Money Transfer Provider of its Kind
  • Fees for Most Routes under £1
  • Fully-Online Journey with Transparent Pricing
+Read more
Australia UK EU USA New Zealand OFX: Remittances Kings of Australia
Headquarters:
Level 19, 60 Margaret St, Sydney, NSW 2000, Australia
90.4% Editorial rating
4,500 Client Reviews
Minimum transfer:
£100 / €100 / $100 or equivalent, Send From: Australia, New Zealand, UK, Europe, US, Canada
Why Them?
  • Excellent Reach - Transfer to Any Country with no Fixed Fees
  • Intuitive Online System, Easy to Understand and Use
  • 24/7 Support Wherever You Are on The Globe - Be Treated with Respect
+Read more
UK EU Currencies Direct: Best for Large or Repeat Transfers
Headquarters:
1 Canada Square, Canary Wharf, London E14 5AA, UK
97.8% Editorial rating
5,000 Client Reviews
Minimum transfer:
£100 / €100 / $100 or equivalent - Send From: UK, Europe, US, Canada, South Africa, India
Why Them?
  • #1 Rating on MTC for the Past 2 Years - Tailored to Larger Transfers with Excellent Phone Service
  • No Fees on any Transfers, Ever
  • Very Friendly Online Platform
+Read more
EU UK USA Australia One of the Hottest Money Transfer Startups
Headquarters:
Colm House, 91 Pembroke Rd, Ballsbridge, Dublin, Ireland
86.8% Editorial rating
5,000 Client Reviews
Minimum transfer:
No Minimum - Send From: UK, Europe, Australia, Hong Kong, Singapore
Why Them?
  • No Fees on GBP payments, EUR Charged at €3
  • Very Low Margins, Down To 0.33%
  • Great Reputation And Client Reactions
+Read more
UK Netherlands Azimo: Fees from £0.99, 4.6/5 on TrustPilot
Headquarters:
Milton Keynes Buiness Centre Foxhunter Drive, Suite 140 Milton Keynes, MK14 6GD United Kingdom
77.0% Editorial rating
51,000 Client Reviews
Minimum transfer:
£1
Why Them?
  • Very well known
  • Good online system
  • Tight margins
+Read more
UK Germnay Turkey TransferGo: Rated 4.8 / 5 from over 22,000 reviews
Headquarters:
241 Southwark Bridge Rd, SE1 6FP, London, United Kingdom
72.0% Editorial rating
22,000 Client Reviews
Minimum transfer:
No Minimum, Remit from UK and Europe to over 65 destinations.
Why Them?
  • ltilingual Support Team
  • Excellent Client Feedback
  • Over 2.5 million Customers to Date
+Read more

Azimo FAQ

 Is Azimo safe to use?

Yes, Azimo is authorised by the Financial Conduct Authority to deal with customer’s money and transfer it abroad. If you want to read more about FCA’s international money transfer regulations, read our detailed guide on the topic.

 Do clients like Azimo’s service?

Generally speaking, yes. About 9:10 are satisfied with the service on customer review sites. On the contrary to that, on this Azimo review on Money Transfer Comparison, we have 170 comments – the majority of them from disgruntled clients. So proceed with caution.

 Is Azimo cheap?

It depends on the currencies involved with the transfer. In terms of pricing, Azimo appears to be a good option for payments to Asia and a very good option when buying USD. For most other currencies in the lower-value online money transfer transfer space (under $5,000 or equivalent), competitors like Wise (TransferWise) and Currencyfair offer better rates. If you are transferring more significant amounts or on a recurring basis you should know that Azimo’s rates are not optimal. There are specialist currency brokers which are significantly cheaper for larger transfers.  Additionally, it’s worth highlighting the first two transfers are fee-free on signup which is a great promo and customers can enjoy a preferential exchange rate on their first transfer..

 Is Azimo top rated by Money Transfer Comparison?

No. Our editorial rating is 77%. We believe that Azimo may be the best option for very specific currency corridors but Azimo is not within our top 10 best rated money transfer companies. We also get a lot of complaints from readers about Azimo, much more than any other provider listed and reviewed on MoneyTransferComparison.com..

This Azimo review is intended to showcase the pros and cons of using the company for your next money transfer. We research and talk about Azimo’s fees, exchange rates, the quality of the trading platform, and the overall level of service provided.

Logonew azimo logo
🏛️ Established2012
🌎 International Clients UK/ Europe/ Australia/ Canada (not accepting USA)
💱 Currencies Offered60 currencies to over 200 countries/jurisdictions
💷 Minimum Transfer£1
📲 Trading viaOnline Platform only
🏢 Offices InUK, Netherlands, Poland
⚖️ Regulation

Financial Conduct Authority (UK)

De Nederlandsche Bank (Netherlands)

🤯 Fees

As low as £0.99 (1-3 days)

As high as £11.99 for a 24h SWIFT

Promotional CodeNone, but new users get two fee-free transfers and an improved rate on first transfer.
👨‍👩‍👧‍👦 Client Reviews

Over 51,000 reviewers, mainly on TrustPilot

28,000 reviews on Google Play

22,500 reviews on App Store

⭐ Client Rating

4.6 / 5 (Trustpilot)

4.6 / 5 (Google Play)

4.7 / 5 (App Store)

Websitewww.azimo.com
Awards

Best Startup, Payexpo, 2013

Finalists, Innotribe, 2013

Winner, Best Remittance Service to Africa, 2016

Sunday Times, Fast Track 100, 2018

👍 Advantages
  • Transfer from £10
  • Send to 198 Countries
  • Innovative, good team behind it
  • Overall good customer reviews (91% positive reviews on TrustPilot)
  • Easy to sign up and get going
  • Well-reviewed app
  • Cash Pick-Up in Some Countries
👎 Disadvantages
  • More expensive than competitors on some currency routes such as GBP-EUR-AUD
  • We have many disgruntled customer complains on our comment section
  • Not available in USA
  • Not suitable for large transfers: no phone trading, no dedicated dealers, no hedging functionality and so forth

Our Rating: 77.0%

“Very good company for certain corridors. Quite expensive company for other corridors in which strong competitors are available. Too many negative user reviews on MoneyTransferComparison, more than any competitor”

View Rating Breakdown


 

Read More:

Company Information and Credibility


Company Information:  

Azimo, similar to Transferwise, CurrencyFair and WorldRemit, is an online-only remittance platform. It has been getting a lot of positive media attention, as well as investor attention. In its last fundraising round in May 2018, Azimo raised an additional $20m, pushing it’s value to $100m. The payments firm borrowed an additional €20m from the European Investment Bank (EIB) in 2020 to invest further in their payments platform and European payment solution.

Azimo, which was established in late 2012, was a success almost directly from the off. In fact, it raised its first million in a seed round in 2013, when it was already serving 30,000 clients who signed up and made a transfer during that year.

Azimo is so exciting because unlike its peers, it allows cash pickup in some countries, and not only bank-to-bank transfers. Another exciting thing with Azimo is the ability to sign up quickly via Facebook login, and then being able to transfer up to £889 every 30 days without providing any further documentation (there’s even a Facebook app!).

Azimo has been featured on mainstream media several times, and always with a positive outlook from the reporter covering them. They’ve been featured in the Financial Times, the Guardian, Wall Street Journal and TechCrunch.

The firm was well ahead of the curve when it came to planning for life after Brexit as they opened a Netherlands-based subsidiary in 2019 to ensure the easy continuation of its services in Europe. Richard Ambrose, CEO of Azimo had this to say, “Aside from London, Amsterdam is the best place in Europe to grow a fintech company. It has a culture open to innovation, outstanding talent, a thriving banking sector and a sophisticated regulator. It also guarantees that we can continue to benefit from EU passporting rights to offer our service across Europe.”

The uncertain economic outlook doesn’t appear to have stunted Azimo’s growth plans. In 2020 the firm launched its services in Australia, and followed suit in Canada by launching there in 2021.

 

Regulated By:  Financial Conduct Authority (UK)

Awards: 

Best Startup, Payexpo, 2013

Finalists, Innotribe, 2013

Winner, Best Remittance Service to Africa, 2016

Sunday Times, Fast Track 100, 2018


Conclusion: 

Azimo is a financially sound company with $66m in investments to date, which has been operating successfully for the past 9 years. Their unique bank to bank and bank to cash combination, which can potentially push the large remittance companies like Western Union or Moneygram out of business, is revolutionary.

With everything we read in the media, plus 51,000 generally highly positive reviews of the company on TrustPilot, we could have concluded it’s credible. 

With that being said we have too many concerning comments on our comment section for this review, so we do think that while Azimo is beyond all doubt trustworthy as a company there could be service issues such as delayed payments or delayed refunds which must lower their score on this parameter.

Client Feedback


Research:

There are over 51,000 reviews available on TrustPilot. Average score 4.6 / 5. 5% of them are complaints.

The Azimo app is very well reviewed, netting a 4.6 / 5 score on Google Play from over 28,000 reviews and a 4.7 / 5 score on iTunes from over 22,500 reviews.

There are sporadic reviews on other review hubs such as google and reviews.io. These rate the firm quite poorly (3.3 / 5 on google and 2 /5 on reviews.io) but they are non-verified views.

Update: There were several additional reviews by clients that were added below in our comment section. Most of which are bad, describing delays in payment, cancelled payments and funds never reaching the beneficiary.


Positive:

More than 90% love Azimo, and here’s why:

  • Money Arriving Quickly
  • Rates close to interbank
  • High level of service
  • Easy to use
  • Reliable online system
Negative:

The complaints we discovered about Azimo were around these topics:

  • Slow payment processing even to Europe
  • Bad exchange rate
  • Poor customer service
  • Site crashing
  • Constantly asking for proof of funds on every transfer

Conclusion:

The majority of client reviews are highly positive, hailing the company for almost every aspect concerning currency transfers. The most common adjectives used to describe the company were around their promptness and how hassle-free the entire process was.

There are meaningful complaints about the company though. Seemingly the payments are delayed in some cases, and others are being cancelled to no avail. A very common theme in 2021 is users complaining of ‘proof of funds’ being required on EVERY transfer. It can be quite common for this to be requested once but when the same amount is being sent to the same beneficiary it’s not usually the case that you have to keep repeating this. Many users are complaining about the unnecessary hassle and delay this is causing to their transfers. There are also many complaints about the customer support. Read more in our comment section.

Exchange Rate & Fees


Research:

Fees: Fixed fee no matter the size of payment (this is much better than Ria who charge more as you send a higher amount).

  • SWIFT Transfers charged at £11.99
  • Bank transfers generally between £0.99 to £1.99

Exchange Rates: Exchange Rates have been very hard to determine for Azimo and we aren’t entirely sure on which sources to trust. For example, there is a somewhat outdated Azimo blog post which refers to exchange rate spreads being between 0.5% – 2% (not bad at all considering Azimo processes many low-value transfers) but there is also World Bank data which mentions a spread as low as 0.15% on some currency corridors.

Azimo’s own pricing page currently references World Bank data from Q2, 2020. This is a little outdated as the latest World Bank data as of August 2021 is in fact from Q1 2021. But how do the prices stack up today? We’ve completed our own analysis to gain a further understanding.

Is Azimo as Cheap as it Claims to be?

Azimo claims (August 2, 2021) that total cost of sending £120 to Thailand is £1.16 with Azimo, claiming to be the cheaper provider (with Wise #2 at £2.51 and Western Union Online at £4.99, with MoneyGram online costing as much as £8.51 online and £23.76 in Branch).

Our Analysis

World BankAzimo Currency Calculator vs Mid-Market
Fee£0.99£1.49
Exchange Rate Markup (GBPTHB)0.15%1.2%*

*Calculated 02/08/21 based on the Azimo Currency Calculator found on their homepage and the live mid-market rate from google. Data as seen below:

Based on our calculations, a mid-market rate of 45.78 and an Azimo rate of 45.23 for GBPTHB shows Azimo charges a spread of 1.2%. We’ve taken the rates from google and Azimo within one minute of each other, so whilst the calculations are not exact, they should provide us with a greater understanding on Azimo’s exchange rate spreads. At 1.2%, this is clearly much higher than the 0.15% indicated on the World Bank remittance comparison. We don’t suspect any purposeful wrongdoing from Azimo here but we would have to learn more about how the World Bank calculates its exchange rate margins if we are to trust the rates they publish. It’s also worth noting that Azimo’s ‘introductory rate’ – a rate which is applied to a new customer’s first transaction – is actually above the mid-market rate. At 46.56 it means Azimo would actually be out of pocket if they buy THB themselves at 45.78. Whilst again we don’t expect any purposeful wrongdoing by Azimo it perhaps looks a little amateur, particularly when Azimo warns users of money transfer companies that offer rates which are more preferable than the mid-market rate at the time.

The World Bank data also indicates a fee of £0.99 when in fact Azimo’s own website indicates a fee of £1.49. Though it’s possible Azimo’s fee has simply changed since Q2 2020, it would mean Azimo’s own pricing page is a little out of date.

All in all, exchange rate spreads with Azimo appear to vary hugely depending on the currency corridor. This is not unusual for money transfer companies as they have to buy ‘exotic’ currencies at a premium themselves but an online-only remittance provider such as Azimo could perhaps be a little more transparent with their exchange rate spread (just as Wise clearly displays its markup).

Through other calculations conducted by the MoneyTransferComparison team, we believe Azimo can be a pretty sound option for most major currency corridors. GBPEUR transfers appear to be coming in at a little over 0.5%, whilst GBPUSD appears to be Azimo’s best corridor, with spreads hovering around 0.25% – making it arguably the single cheapest option for payments from the UK to USA. Other currencies generally appear to be within the 0.5% – 2% range but there are some expensive outliers. Transfers from GBP to Kenyan Shillings can incur an exchange rate markup as high as 5% for example.  [See the Remittance Prices site from the World Bank for yourself.]

Limits:The minimum amount for transferring is 10 GBP, while the maximum amount depends on your delivery method:

  • Card payments have a maximum amount of 12,000 GBP
  • SWIFT transfers have a maximum amount of 250,000 GBP

Conclusion:

We are certainly left a little confused on Azimo’s pricing – the World Bank data doesn’t appear to match up with Azimo’s own currency calculator, yet Azimo themselves reference the World Bank data on its pricing page. This leaves us a little apprehensive when reviewing Azimo’s fees and exchange rates.

With that being said, Azimo’s rates are definitely better than  traditional competition in the remittances space such as high street currency shops, some online competitors and better than their own rates since 2017 when we started covering them. In fact they have slashed their margin by more than 50% on some corridors. By far the best spread offered by Azimo is for GBPUSD transfers – in fact we think it’s just about the best you’ll find from any remittance provider on the market and you’d struggle to find a better rate when sending under £10,000. If our calculations are correct, Azimo is even cheaper than Wise for payments to the USA.

In terms of bank to bank transfers for other currencies however, Wise (Tranferwise) and Currencyfair are usually cheaper, Firms like Moneycorp, TorFX or CurrenciesDirect are also going to be more adequate for larger transfers (you can negotiate the rates with them, and either way, their rates are likely to be cheaper than Azimo’s when payments are for over £50,000).

Global Reach & Service


Research:

  • Dedicated Dealer: No.
  • Offices: UK, Netherlands, Poland
  • Ways to approach: Email, Telephone.
  • Translations: French, German, Italian, Russian, Spanish, Greek, Polish, Portuguese, Romanian, and Turkish.
  • Accepts clients: UK, Europe, Australia and Canada.
  • Currencies Handled: 60 currencies to 198 countries.
  • Client reviews: Generally positive about the service they have received.

Conclusion:

Azimo is one of the best in its sector for providing a true remittance solution to many of the most major remittance corridors around the world. In fact, it has translations to many of the top-spoken European languages, and offers an almost worldwide solution, with wider global reach (in terms of payment destinations) than many of its competitors. Capabilities to get payments to over 198 countries is no mean feat. Though with just 60 currencies offered, this is mainly via sending USD.

The best part? Cash delivery. Whereas most of the recently launched digital companies focus on bank to bank solutions, in some countries that is not possible. This is where Azimo’s model really comes into place. Mobile money transfers for developing countries like Kenya where banking systems are unstable, and cash pickups throughout all of Europe and many countries in Africa.

For the above situations, Azimo is as cheap and high-tech as it gets. Whereas someone transferring a higher amount of money abroad may feel more comfortable with a company that offers a dedicated currency dealer who is readily available to discuss the currency markets (such as moneycorp, for example).

Additional Functionalities


Hedging:

  • None.

You can only make spot transfers.


For Online Sellers:

No Offering but a business offering is available to SMEs.


App:

Really good app with full functionality. Easy to transfer money on the go. It’s rated 4.6 stars out of 5 in the Google Play store from over 28,000 reviews.

It receives an even higher 4.7 out of 5 score on the App store from over 22,500 reviews. This is very impressive for a money transfer app – most of which are usually quite poorly reviewed!

The site and the app are both integrated with Facebook, so you can use your Facebook details instead of having to retype them. The app is featured in our best money transfer apps list.


Conclusion:

Really good app and a great sign up process. Azimo has recently launched for business clients but functionality remains purely spot transfers. OK for SMEs who want to pay suppliers or overseas staff at the time of setting up a payment but no hedging functionality.

Azimo Money Transfer Review Summary
77%
77 of 100 1 review
  • Credibility Score - 80%
    80%
  • Client Feedback - 66%
    66%
  • Fees, Exchange Rates - 88%
    88%
  • Global Reach, Availability, Service - 66%
    66%
  • Added Values - 85%
    85%

Bottom Line

Azimo is one of the most complex situations we’ve had on moneytransfercomparison.com. On one hand, it’s a strong, growing company in its space. It has a wide global reach with a relatively diverse offering on receiving the funds. It provides nothing short of an excellent solution for remittances to certain countries, specifically to South America and Asia, where other competitors like Wise which are focused on bank to bank transfers and in fewer corridors. It has also received tens of thousands of positive reviews from customers on platforms like TrustPilot, with only 5% negative reviews.

On the other hand, Azimo’s exchange rates are not the most transparent and there is confusion on the rates offered when you compare Azimo’s own currency calculator with the remittance comparison available on the World Bank site. Our analysis indicates transfers to USD are particularly cheap with Azimo but most other major corridors indicate Azimo is a little more expensive than other fintechs to have launched in the space. Wise is one really prominent competitor, which is taking the small online transfers market by storm, that is offering cheaper rates than Azimo’s, with the exception of USD. For larger transfers, UK currency brokers provide a much more suitable service. Additionally, there are a lot of complaints about Azimo’s service on our comment section. In the past the company representatives attended some of the complaints but currently there is no one around from Azimo, and even if there was, that amount of disgruntled customer reviews does indicate a problem, in our opinion.

Azimo is far from being a bad company. It is not an unrecommended service that we would automatically avoid. Just proceed with caution and make sure that if you are using them, it’s for corridors in which cheaper services aren’t available.

 

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Carl
5 years ago

Worst experience sending money online… Please avoid at all costs. I have made a 300 pound transfer to Moscow, Russia on the 3rd of August and the recipient never got the money. In hopes of clarifying this situation, I wrote an email to Azimo and they replied the following: This transfer is shown on our system as delivered to the beneficiary’s bank, even though the transliteration of the name might be incorrect. Due to the Russian legislation, the beneficiary’s name on the account needs to match 100% with the one written on the transactions and that’s why it is always… Read more »

Adeel
5 years ago

Worst money transfer service ever. I have sent 300 euros from my bank account after some time got an email that my order is processed. But when I login the website it showed me order status “Cancelled” nothing else???? I contacted their support which is terrible they had no clue about that and told me your transfer is cancelled and you will get your money back within couple of days WTF??? Still have not received my money back? Today contacted support again and they told you will get your money back in 2-5 days. Transfer : U2PUE4 Never gonna use… Read more »

victor twartz
2 years ago

I want to sent300 to a bank a/c in Ghana. Can you do this
directly without a lot of fuss and delay?

Donato Bilancia
5 years ago

Tried to send money to Argentina URGENTLY to my family, to let them buy some Christmas presents. Azimo asked me to send them a photo of my debit card, which I promptly did. The process is still pending after many hours, my family will NOT receive money in time to buy presents, and their customer service doesn’t answer me to give an explanation. STAY AWAY from those people if you need a reliable service! If someone thinks my review is a joke, contact me and I’ll give you all the evidence you need. TERRIBLE EXPERIENCE!!!

Sofia
5 years ago

I sent money to Russia on Tuesday and it has never arrived! the recipient got an email that the money arrived to the bank and not to the account!!! I paid for its arrival to the recipient not to the bank!!!

Alina
6 years ago

How long time can stay money transfer without pick up ? I mean max days I can pick up money ?month ? Or ?

t mehmood
6 years ago

I paid for transfer immediately and the money was debited straight away. Azimo cancelled the transfer with no reason given. Its been 5 days and they have still not refunded my £1462.77 phone calls are unanswered. Emails are ignored
I have contacted trading standards to investigate this company
Your phone is still not working. I have contacted my bank and have been given the faster payments tracer id 00153425632bhrbmjq

Muhammad khan
6 years ago

I send money to family via Azimo for medical emergency it’s been 6 days money not recived yet and the most amazing thing is that Azimo provided number is fake it’s just take you to automatic advise to email . I email more than 10 no one replies yet … I am very disappointed that atlest contact or answer your customers desperate situation …. This is well out of order … I am going to take this further I am gathering all information for my case .

Thozama Zicina
6 years ago

I send money on 3 of august to south Africa still now 10th of August the money not received in south Africa. I sent couple of messages but they do nothing about it. I am thinking of referring the issue to legal matter to deal with it.
Azimo they do care.

kumbula obasuyi
6 years ago

I sent £507 to my girlfriend in Cameroon for her education through azimo on the 15th of September 2016
Azimo provide me with ref number for collection and they said the money is available to pick but when she want to collecting point in buea in cameroon the money is not available,this is about a week plus then I emailed azimo at [email protected] they said that the money will be there very soon but she want back money is not available pls what I do this very upsetting.

sandra
5 years ago

I just came to visit my family from Finland and while visiting I got short of money so my husband sent me 1330euro for my return ticket. It’s been 2 days now since I haven’t gotten the money. The transaction number they gave says available for pick up but when I go the Bank here they say there is no money with the transaction number I gave. How many does it really takes for a cash pick up to be ready when sent.

Barbora Božíková
5 years ago

Me and my boyfriend made transfer via azimo from english bank account to bank account in Slovakia. They cancelled it with no reason but money didnt return. They didnt reply on my emails and messages and we have waited for our money for 1 month!

Markus Qreini
5 years ago

I have made a transfer of EUR 500.- to Sri Lanka a month ago. The money never reached the recipient and a cancelation was not successful by now. Customer service wrote:

Unfortunately, due to our local partner’s issues we have not been able to cancel the transaction for the moment.

We have sent a reminder and put emphasis on resolving this situation as soon as possible. We will get back to you when we have more details and a solution.

Seems azimo has lost control over their international partners.

Markus
5 years ago

Yes, indeed. After that unscuccessful first transfer I have sent money through transferwise to the same recipient. They don’t offer cash pickup, but delivered the funds within 2 days to a Sri Lankan bank account. Everything went smooth. Good experience.

Markus

Simon
5 years ago

Hello – I am trying to send money to a business in Thailand but the website will not allow me to select ‘a business’ in recipients details – it is stuck on ‘An individual’ – does it matter ?

jm
5 years ago

my sender send me money via azimo and i always get email frm them, but this time sunday their time in uk he send me money but i have not recieve any email frm azimo which makes me wonder, also my bf gave me track letters instead of numbers as before

Samuel
5 years ago

I’ve been sent money from the Netherlands since Friday and I can’t pick up the money. I was at our local agency and they keep telling me that the transaction number isn’t in their system.

Kerry
5 years ago

Hello I just sent money from Germany to the US. I downloaded the app, and it was quick to use, and I had no problems. I really liked using Azimo. the money has already been received in the US and i only sent it yesterday. so pleased i chose them. more people should know about them.

CHARLOTTE GOOD
5 years ago

Aimo has been life changing for my year in Argentina – here it is impossible to get more than about £100 from the ATM and there are hefty charges both by Argentina and the UK for debit card use. So being able to send one decent transfer a month for a small fee has been wonderful. The app is super simple to use; the money usually is available for pick up wihtin hours (NB dont do on a Friday night and hope to pick up Sunday … working days only). I could not recommend it more highly.

Anene
5 years ago

Hello Azimo, Somebody sent me 800 pounds from Manchester on Sunday through Azimo swift money transfer, he told me to contact the agent for the remittance but when i called them, they were asking me for the code but when i called the sender, he said he was not allowed to get the code that it is the beneficiary that is supposed to pay for the code, is it true?

Gillian Lawson
5 years ago

After 2 successful transactions with Azimo I was asked to verify my card with a picture, which I did. I received an acknowledgement of this and told my transaction would go through shortly. It didn’t and after nearly 2 days I asked for it to be cancelled which they said it was. I have checked my bank a/c today to find 2 transaction amounts debited by Azimo 4 days ago. I’ve been online for 2.5 hours to them today to ask for the money to be refunded. They deny this and keep posting up the same old nonsense about my… Read more »

Anene
5 years ago

Please i need an immediate answer to my question because this quarrel is getting on my nerves already, When someone sends you money, is it true you have to pay for the code as a receiver or the sender has to settle everything before he sends the money to his beneficiary? Please i need an immediate reply.

Kulsum Begum
5 years ago

Very Poor and unprofessional service, failure to complete the transfer ( wanted to transfer £200 to my husband’s account in Canada to pay my student loan ) which caused account overdrawn which never happened before, had to pay daily fine. Finally after two weeks I had to use my Currency Fair Account to complete the same transfer within 2 business days. Providing me false statement that money already been transferred and then asking same personal information which I already provided before and using excuse that Beneficiary bank is asking different question. Later Azimo mentioned it was their crap third party… Read more »

Azimo Customer Care
5 years ago

Hi Kulsum! Please check your inbox – we sent you several e-mails last week informing you that we’d sent you a full refund of this transaction. We apologize for all the inconvenience!

Stephen Twist
5 years ago

As a senior lawyer with ten years an experience traveller in Argentina, I am very familiar with Azimo, having undertaken many previous transfers with them. I now have serious issues with the deficit of service from Azimo’s agents here in Buenos Aires. This is my second consecutive transaction where their agents have failed to provide money, notified by Azimo as available for collection. Additionally, although not critical, the offices of their agents Argenper are poorly appointed and inadequately staffed. Two of their offices in Buenos Aires – Corrientes and Constitucion pose significant safety risks to the traveller. Three of their… Read more »

Joannah
5 years ago

Azimo is asking for a copy of my passport or residence permit. Have they asked any of you too for these documents?

Jane Wambui
5 years ago

Azimo is the best!! Quick response 24/7.Your money is safe in their hands night and day.Adequate service,quick transfer and almost quick as handing over the money with your own hand.Through Azimo you can always make your family feel your love and no matter where in the world you are.

Ben
5 years ago

DON’T USE THIS COMPANY…

they promised 3 days delivery max… after 2 weeks they refunded me because they couldn’t do it anymore… took them 2 weeks to communicate this!
Their facebook and online chat is useless as no one ever replies to your messages. No phone numbers to call either… what’s that all about???

they get the award for the…
WORLD’S WORST COMPANY of 2017

Garry
5 years ago

Thank you for this site, I was looking to send a lot of money through Azimo to Gambia but after reading the reviews it has made me look elsewhere

Its through these reviews that we as customers stay safe and chose wisely

K Segal
5 years ago

Have read all the reviews published. There is a worrying trend. After a few successful transactions, I had to contact their customer service. Useless chat and pointless answers. It seems they have 2 examples of answers to use for an occasion.

Jacob Phelps
5 years ago

Very bad exchange rates and poor customer service.

Mohammad Ali
5 years ago

Hi
i have send money to U A E oN 26 June 2017 but never got it AZIMO was keep telling money has been paid in Account but we never got the MONEY.
I adivce EVERY ONE nevr USE AZIMO
VERRY BAD
VERY BAD
Custumer service is very bad ever thing about them is BAD AZIMO

Philip Sale
5 years ago

I am a British Expat living in Colombia, and have been using Azimo for the last couple of years to transfer my pension monthly, the service has been problemomatic, mainly due to their local Partner. The Exchange rate has been excellent, which has been the only reason I stuck with them. However, recently they changed Partner, and after initial teething problems, my Pension is now being transfered into my local account, the same day, you can’t improve on that. Long may it continue! Thanks Azimo.

I suliman
5 years ago

Hi
I have made a transaction to send 950 US dollars.
I received a message that the money available for pick up. We t to the bank but no money available. It is now over 5 days.
Azimo not answering emails and no telephone number to contact.
I am traveling back and need my money refunded
Very bad service. Would not use again. Would not recommend to friends

Edozie
5 years ago

On 10th September I made a transfer using Azimo using the transfer reference number of HW5RK3. I have been told that they have sent this money but yet to see evidence in the destination account. This is very unhealthy for building trust and I want to give them a benefit of doubt. Can you please sort this out ASAP?

Craig
4 years ago

I have made a transaction but needed to upload passport details which i did then got an email saying documents rejected and referred back to the upload page which is the same as the transfer page. I am not trying to upload a photo again because money has been taken from my bank account. So where the money is I do not know but the recipient cant puck it up because it needs more information. Should I just get a refund from my bank?Am I screwed?

Koen Lauwers
4 years ago

I tried to make a transfer through Azimo to Ecuador. The first transaction, paid with my Visa, was cancelled without clear explanation. My funds were blocked for 14 days. My bank guaranteed me that Azimo could unblock the amount a lot faster if they wanted to. I contacted them about this but they failed to do so. Because my Visa transaction was cancelled, a few days after, I started a new transaction but this time with an online transfer to their account. Again, this transaction was cancelled without clear explanation. All they said it was due to ‘regulatory requirements’. and… Read more »

David
4 years ago

I received an email from Azimo stating that I could get 50% discount if I transfer money to Nigeria before midnight of 27 November 2017. I transferred money to Nigeria on 26 November 2017 expecting to get the 50% discount promo promise. To my surprise, I was charged the full amount. I rang Azimo customer service number, 020838831528 several times today only to be cut off after the automated messages had run out. I sent an email to the company only to receive a reply asking me to use a specific code to create my next transfer ‘so 3 of… Read more »

Olatunji Ola Adediwura
4 years ago

I use to trust Azimo and I’ve made lot of transfer with them. But in recent time, there have been issue of the recipent not receiving the money send. On the 1st of Dec, I send money through Azimo and it shows paid out. Up till now the payment have not been remmited. And all the messages send to customer care was not reply up till now.

oluwakemi
4 years ago

I sent money to my sister from united kingdom to Nigeria. The money had was taken from my bank account and only for me to received my money hours later I got an email from azimo to confirm the name date of birth and place of birth of the recepient which I did and money never sent.What rubbish ad this is Xmas festive period and azimo have closed for today 23rd of December. Could you please refund my money back into my account

PEDRO UGBENE
4 years ago

I sent money via Azimo to Nigeria since the 8th of January, and up till this moment the recipient has not received the money. i have sent almost 7 emails to Azimo but there was no reply. I tried to call Azimo, the first number they provided was fake and i deep through again and got the second number which i have been calling since two days now, it was ringing but no one is picking the phone. Pls could you provide me with the number i can call and speak to someone as the money is urgently needed for… Read more »

Gina
4 years ago

My name is Gina from Ghana,my husband sent me 525 Euros to come home which is very important but Azimo sent the money to a bank they are not even connected to so my husband wrote them and ask for changes and they said it will be done in 24hours and here we are about 2weeks now no changes or refund has been done.please this id very painful,disrespectful and unprofessional.please refund the money back into my husbands account.this is the worst system I ever seen in my life and I want to tell everybody that Azimo can kill if you… Read more »

Adetuyi A
4 years ago

I am so unhappy Azino that i am yet to receive the Naira transferred for which i was debited 2801 pounds in my UK account and i told Azimo this cash is for urgent medical purposes. I am getting so frustrated and will be glad if you can return back my 2801 pound if you are not able to do the exchange today so i can do it urgently else where. I have given you my proof of ID and you acknowledged that the ID is accepted. I also called my bank to release the money to you yesterday which… Read more »

Emmanuel Animasaun
4 years ago

This azimo is grossly inefficient and lack appropriate standards required in modern day online business. I made 2 separate transactions since Friday. They asked me to submit my proof of income. I sent this through their support email. The status of these transfers has been changing from in progress to documents under review. I contacted them through the chat platform but no response. What can I do in this situation

Jm
4 years ago

Hi.. it’s bad experience using Azimo, i am using this for almost a year.. and yet now i am getting troubles with azimo. We just want to refund the money, but no one take an action. It’s a stupid thing that they’ll get the money without working hard for it! I send more the 3000 kroner until now my recipient couldn’t get the money!

Pretty
4 years ago

The worse money transfer so far, i regret using them. They have actually spoil my weekend. sent money through my UK account into my husband’s Nigeria account as he has been using Azimo for a while now. However, the money got stuck and the status kept saying money has left UK to Nigeria and transfer processed over 3 hours now. Tried to contact customer service. I got a reply saying they are approaching closing hours and will be back on Monday and someone needed this money so badly……..there will be no second chances this is the end of I and… Read more »

Pierre
4 years ago

Hello, we send money through Azimo from France to Colombia, and we have more than 3 days waiting for the money to reach our Colombian account, we have written many emails and no one answers us. I think they are a fraud and that they have stolen our money. I thought they were the best but I do not trust them anymore.

Bernard
4 years ago

WHAT IS THE POINT OF SENDING ME AN EMAIL TO CONFIRM MONEY SENT IS READY FOR COLLECTION WHEN ITS NOT……I HAVE HAD MY RECEPIENT TELL ME HE WENT TO THE BANK BUT THERE WAS NO MONEY TO COLLECT. TO MAKE THINGS EVEN MORE FRUSTRATING YOU GET NO REPLY FROM MESSAGES TO SUPPORT (AN HR FOR MESSAGES TO BE ANSWERED). THIS IS SHOCKING . I HAVE COME TO THIS FORUM BECAUSE I AM NOT GETTING ANY SUPPORT FROM YOUR MAIN SITES. AZIMO PLEASE UPDATE ME ASAP I AM EVEN CALLING THE FSA AS THIS IS NOT THE WAY A FINANCIAL COMPANY… Read more »

Chinyere
4 years ago

Hi, can someone pls get back to me. I have sent money long ago but it says more information needed from me. I have tried to call u but the only number provided isn’t going through. this is against UK trading standard ethics. I will sure be reporting to the appropriate REGULATORY body. this’s just fraud.

I wish to cancel my transaction as I’m not comfortable sending any of my document to this incompetent company with fake contact number.

Maryam
4 years ago

Reading these comments has heightened my anxiety level. I have invited lots of friends and colleagues having sent money home with Azimo without any problem. We were trying to raise fund to help a close relative in Nigeria. I invited a colleague of mine through Azimo and they sent £110 around 12:08pm yesterday. The status stopped at ‘processed your money has left UK’. Up till now the status is showing ‘in progress’. They called their bank and it was confirmed that Azimo has got the money. Yet the money has not reflected in the account in Nigeria which should have… Read more »