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Transfast Money Transfer Review

By 
Matt Di Vincere (Chief Editor)
Last Edited Nov 09, 2022
📝 Transfast has announced it is ceasing its online money transfer service. This review is only left here for reference/educational purposes. If you are are looking for a quick alternative check out OFX or Wise.

Should I use Transfast for money transfers?

Pros:

  • Functioning App for Android and iPhone
  • Established Firm
  • Solid Rates

Cons:

  • Limited to Clients in the USA or Canada
  • Strong Limitations on Transfer Amounts
  • Multiple Client Complaints

Services Offered by Transfast

Send Money to Bank Account  + 3

Official Website:

Transfast Review: Executive Summary

Transfast was a popular money transfer service that allowed users to send and receive money abroad. However, Transfast has been criticized for its high fees and poor exchange rates. Additionally, the company has been known to hold onto funds for longer than promised, which can cause financial hardship for users who are relying on the service to send money in a timely manner. For the moment, Transfast has announced that it will discontinue its online money transfer service.
Overall ratingN/A
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Updated on Nov 09, 2022
Aggregated User Votes
thumbs-up2,253
thumbs-down461

Not Top 10 Ranked

🏆 1 Industry Award (2015)

Where is Transfast Available?

Our Top Rated Transfast Alternatives

On Money Transfer Comparison, we have reviewed 80+ money transfer services, 40+ of which could be considered direct Transfast competitors. View our best rated Transfast money transfer alternatives which have received higher ratings below:

moneycorp
  • Min Transfer: £/€/$ 250
  • Currencies Supported: 120
  • Offices : UK, EU, USA, HK, and UAE.
  • Our Rating : 92.8% 🌟Best for Large Transfers🌟
  • Business Oriented, Many High Profile Business Customers

    Industry Veteran since 1979

    Safest and Most Geared Towards Large Amounts

    Up Close and Personal Service by Professionals

    Fix Today's Rates for Up to 2 Years with a Forward Contract
OFX
globalreachsmalltable
  • Min Transfer: £/€ 1,000
  • Currencies Supported: 138
  • Offices : UK, Europe.
  • Our Rating : 90.6%
    TrustPilot Rating : 4.3 / 5
  • Very Quick to Respond in a Friendly Manner

    Competitive Rates and No Wire Fees

    Very High Customer Satisfaction

    Operating from Cornwall, Less Operating Costs Rolled Over to Customers

    Directors Have Dozens of Years of Industry Experience

Is Transfast Safe?

Company size:  

Transfast was established in 1988 and was acquired by current CEO Samish Kumar together with GCP Capital brothers in 2007. Since the acquisition, the company has changed its face from a company focusing solely on the South American remittances market to a much more global firm, with a reach of more than 50 countries at the present moment.

The company, that had a relatively small turnover in 2007 of US $500m per annum, and it is now assumed by us they have passed the 1bn barrier – the barrier between being a small insignificant player to a mid-cap company.

The company takes pride in their auto-approval system that enables them, through sophisticated FX risk management models, to approve 70% of its online transfers on-the-spot and send them instantaneously abroad.

Transfast’s marketing strategy compose of two main elements – the usage of agents, similar to rival companies Western Union and Moneygram, and empowering African Diaspora (they hold an annual summit and awards on this topic).


Regulated By: 

Local Banking Authorities in More than 30 States


Awards: 

Best Remittances Service 2015, Kalahari awards, Nigeria

Conclusion: 

Transfast is a medium-sized remittance business. It’s hard to put it in the same line as niche leaders, and it’s even a far cry from emerging startups like Transferwise and Worldremit by all means – trading volumes, investment, and media exposure. Until recently, Transfast didn’t even have its own Wikipedia page.

On the other hand, the business has been functioning for almost 30 years now (though less than 10 years in its newest format), and its trading volumes are estimated to be quite large.

To summarize, we deem Transfast as a reliable company, which is truly trying to improve the world’s inequality by creating an immigrant-friendly product, that hasn’t had a breakthrough yet.

UPDATE: TransFast ceased its money transfer services for the time being

Transfast Customer Reviews

Research:

There are more than 2,500 reviews on TrustPilot for Transfast. The overall score is 7.2, which is OK (but much lower than companies like World First or Currencies Direct.

The problem begins when we inspect the number of complaints in comparison with the number of good reviews. There are more than 300  negative comments which could be somewhat of an alarming sign. Another alarming sign is the fact that recently there are more negative comments than positive comments on the page.


Positive:

Approximately 84% of the people ranked the firm with a rating of 4 or 5 stars. These were their reasons to do so:

  • Excellent pricing
  • Prompt execution
  • Easy to perform
  • Helpful support team
Negative:

We discovered more than 300 reviews that were very harsh (in addition to those that we have received on MoneyTransferComparison.com), even in comparison with the usual type of angry client reviews we see. They spoke about the following elements

  • Cancelled transfers that didn’t go through
  • Money held in the account even though transfer was cancelled
  • Promotional rate promised but not applied
  • Poor client service
  • Very slow arrival times (8 days in some cases)

Conclusion:

Although generally there are a lot more people who were content with their transfer than those who weren’t, complaints are always louder than compliments. It’s hard to ignore the unfortunate chain of events some clients had to bear, sometimes for no particular reason. The Transfast staff are quick to respond to each comment, and in some cases, all they have to do is apologise…. which indicates they acknowledge their wrongdoing.

Although we believe Transfast tries to better immigrant remittances, the scenarios that were described by some clients are the exact opposite of that. If a transfer does not go through due to compliance, money must be refunded immediately.

Overall we are not satisfied with what we read here, and especially since out of the last 20 reviews we checked, 70% are highly negative, we believe there’s a problem with the service.

Transfast Exchange Rates & Fees

Research:

Fees: $4.99 or more for for 24 hour transfer. No fees on up to 3 day transfers.

Exchange Rates: According to our research the markup Transfast takes on popular currencies for our visitors (USD to CAD, USD to GBP, USD to EUR) are at around the 3% mark. That is slightly less expensive than US banks but these are quite wide spreads.

For comparison sakes – Transferwise will charge anywhere between 0.7-1% on these transfers.

When it comes to exchange rates for developing countries like Nepal or Philippines, it seems like exchange rates are actually better, and we saw margins hovering at around 1.5%. That’s a very good margin considering the fact these are exotic currencies.

Limits: Transfers are limited at either $3,000, $6,000 and $10,000 a month. Find detail below:

sendinglimitstransfast

 


Conclusion:

Transfast provides services that can prove as useful and even cheap for a certain part of the population – immigrants who need to send money home to developing countries.

Their vigorous limitations and very wide spreads on popular currency pairs won’t even allow any other usage of this service, unlike Transferwise or Currencyfair that don’t have upper sending limits and have better much better prices for sending money to developed countries.

Transfast Global Reach & Service

Research:

  • Dedicated Dealer: No.
  • Offices: USA.
  • Ways to approach: Phone, Email, Online Platform, App.
  • Translations: None.
  • Accepts clients: USA and Canada Only.
  • Currencies Handled: 45.
  • Client reviews: Mostly positive, but plenty of complainants.

Conclusion:

Transfast’s offering is far from the offering of UK-based currency firms that are tailored for property buyers, investors, and expats. It’s also quite different in its approach than startups in the money transfer domain.

You could say Transfast is just a better version of Moneygram and Western Union online, for a very specific audience.

Additional Functionalities

Transfast has a functional mobile application that enables its clients to connect directly to their account and perform transactions on the go. We can’t say it’s too popular, with just 100 ratings, but it has received good scores, and seem to do what it’s built for.

Another thing which is quite unique to Transfast in comparison with other companies, is the fact they enable cash pickups in certain locations, which makes their service even friendlier to their target audience.


Conclusion:

Transfast doesn’t have fancy FX options for hedging, because it’s meant for low-value transactions. On that aspect, it offers what you would expect – cash pick-up options, and a functional app.

Transfast Money Transfer Review Summary
71%
71 of 100 1 review
  • Credibility Score - 80%
    80%
  • Client Feedback - 60%
    60%
  • Fees, Exchange Rates - 65%
    65%
  • Global Reach, Availability, Service - 70%
    70%
  • Added Values - 80%
    80%

Bottom Line

Transfast was definitely an OK firm for US based immigrants who need to send money home to their families in Asia or South America. For all other uses, the exchange rate spreads are too high, and service has too many complaints for us to recommend this firm.

 

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