Should I use Agility Forex for money transfers?
Services Offered by Agility Forex
Agility Forex Review: Executive SummaryAgility Forex is a Canadian online foreign exchange trading company based in Vancouver, British Columbia. The company offers online foreign exchange trading services to retail and institutional clients. In addition, Agility Forex provides its clients with access to a wide range of trading tools and resources, which can help them make informed decisions about their trades. It can be a good option for Canadians doing local transfers or transacting with the European region, but the lack of global reach and service will prevent many potential customers to use them, and instead to choose other players in the market.
Not Top 10 Ranked
Where is Agility Forex Available?
Our Top Rated Agility Forex Alternatives
View our best rated Agility Forex money transfer alternatives who are also offering international money transfers from Canada and have received higher ratings below
- 96% Positive Feedback from Customers, Since 1996
- Service Oriented - Specialising in Large Transfers - Friendly Dealers
- Very Competitive Rates, No Wire Fees
- Global Leader in International Money Transfers - £10bn in Annual Turnover
- 20+ Global Offices
- Very Friendly Online Platform
- Multi-Lingual Website and Staff
- Fully-Functional App
- Forward Contracts Available
- Will Handle Transfer of Any Size
- Fund Transfers via Domestic Bank Transfer or Debit Card
- Accepts Clients Globally (USA - depending on state)
- OFX is 100% Safe - Large Well Known, Publicly Traded, Corporation with Offices Worldwide
- Best Overall Online Platform - Comfortable, Reliable, No Transfer Fees, Excellent Exchange Rates (ALWAYS beating Canadian banks significantly), Functional App
- Deals with 100+ Currencies and Able to Onboard Customers of All Sizes from Most Countries
- Large Transfers Are Eligible for Dedicated Account Dealer Support
- Operating Since 1970 - First Commercial FX Firm
- Corporate FX Specialists
- Very Friendly North American Support and Guidance, Large Transfer Specialist Brokerage
- Many Consumer and Business Awards
- Newly Revamped Website and Online Platform
For corporate clients (not accepting private customers)
- Very Tight Spreads
- Great Multi-Currency Account with Many Tech Integrations
- Specialist in Assisting Online Sellers and Approved by Amazon as a Payment Partner
- Authorized by 6 Global Regulators
This Agility Forex review will help you gain more of an insight into the Canadian international payment provider. We’ll take a look at the company size, when the broker was established, the FX services it offers and what customers have had to say in the Agility Forex reviews online. Read our Agility Forex review and make a more informed decision as to whether they’re a good fit for you or your business.
Is Agility Forex Safe?
Launched in Canada in 2013, Agility Forex was co-founded by Andrew MacGuire and his former colleague Iain Thomson. As is often the case, it was Andrew’s own experiences with his bank in Canada that led him to launch Agility Forex. When transferring money to the UK, Andrew was offered terrible exchange rates and a lengthy timeframe to complete the transaction.
Using their years of experience in global financial markets and investment banking, from previous roles at Merrill Lynch and Royal Bank of Scotland, Andrew and Iain sought to simplify the FX process for individuals and small and midsize businesses.
Agility Forex then was introduced with a simple idea in mind – to be a simpler, faster way to transfer funds across borders with excellent exchange rates, no commission and no hidden charges. It’s the same model adopted by all of the best UK currency brokers, but with a specific focus on the Canadian market.
In 2018, in a part-partnership and part-equity taking move, British Columbia-based financial institution Central 1 took a 28% equity in Agility Forex. Echoing the need for this type of FX service in Canada, Central 1 CEO Mark Blucher commented “We believe that the type of disintermediation that’s occurring in Europe will find its way to Canada and ultimately we’ll start to have a much more competitive market here.”
Given the poor service and expensive rates offered by banks, there’s certainly no reason why Canada can’t follow suit and it appears Agility Forex is at the forefront of this movement.
Still with under 10 employees and only one office (Vancouver), Agility Forex remains a small company given their popularity. We don’t mind this though – it ensures the firm runs a tight ship and you’re less likely to encounter a customer service representative who lacks the knowledge to help you.
Agility Forex partners with Currencycloud to provide its FX services. In fact, when you pay through the Agility Forex online platform you are actually using a white-lablled version of Currencycloud Direct. As one of the leading currency SaaS providers on a B2B basis (currencycloud also powers Spartan FX, DynaPay, Sokin, CurrencyWave and many other online money transfer providers) Agility Forex have made a solid choice for their software and FX partner.
Regulated and registered through FINTRAC.
Whilst no one is claiming Agility Forex to be a big hitter, the company somewhat punches above its weight. With a great base of customers, Agility is still operating in a single office in Vancouver with a small, but knowledgeable team. Canadian-owned and operated, and governed by the laws of Canada, Agility Forex specialises in all-things Canadian Dollar and aims to provide the best service and best pricing on all Loonie trades.
Given the recent partnership with Central 1, we may start to see Agility offerings its services to credit unions as well as directly to individuals and businesses.
Agility Forex Customer Reviews
There are a relatively small number of Agility Forex reviews on Trustpilot – just 343. However, the existing reviews are impressive. The overall score of 4.9 / 5 is very good and, interestingly, there are 0 ‘bad’ or ‘poor’ Agility Forex reviews. The only ones knocking down the score are ‘average’ (of which there are only a handful) and ‘great’ instead of ‘excellent’. Really remarkable feedback – it’s certainly quality over quantity in this instance. Overall, it would seem staying relatively small suits the firm – it can ensure it provides a consistent level of high service. Should the firm grow, only then may we see some growing pains.
With a near perfect client score on Trustpilot, it looks like Agility Forex is enjoyed by the absolute majority of its users. The company seems to get praised a lot for their convenient and helpful customer service as well as ensuring the majority of its payments are processed promptly and bug free.
There was some constructive feedback, either about the onboarding process being a bit rigorous, or the majority which were about transfer delays (particularly for a clients first transaction) but the issues were not significant enough for customers to leave bad reviews. In any case, it would appear that most of the delays were caused by a customer’s bank when settling a trade as opposed to Agility Forex themselves. It’s also worth noting Agility Forex takes the time to respond to feedback, with a firm but fair response on the reasons for transfers being held up. Taking accountability when they should and pointing out when it was an error by the customer’s bank. Of course, the only real drawback is the relatively modest number of reviews. If you would rather consider a giant of the money transfer space with thousands of positive reviews and offering a comparable service in Canada, then OFX is worth a mention.
Agility Forex Exchange Rates & Fees
No fee when sending a foreign currency to the respective foreign country (i.e Euros to Europe). There is a $15 fee when sending, for example, CAD to Europe. 95% of Agility’s transfers are delivered in local currency, meaning most customers experience zero commissions or fees.
Agility Forex doesn’t specify a specific price, but they do say that if a customer is making regular transfers under $500 they will look to implement a payment fee, though it will be agreed with the customer before they make the payment. We think this is perfectly reasonable – a lot of money transfer companies simply don’t process payments if thay fall below a certain threshold.
The exact exchange rates you get are not a fixed margin, meaning the higher your payments are the lower your margin will be. This can be a bad sign but only if the firm exploits this – based on customer feedback 99% of customers seem happy with the rate they achieved. Still though it’s always worth doing your research and comparing the FX spreads from Agility against other providers and seeing which nets you the best deal.
It’s also worth pointing out the rate guarantee – find a better rate elsewhere and they promise to beat it (margin and payment fees combined).
With access to an FX juggernaut in Currencycloud, the firm can in theory offer razor-sharp margin and positive reviews support this theory.
Overall, Agility seem to be competitive on the exchange rate, but its transfer fees are obsolete and archaic.
Agility Forex Global Reach & Service
- Dedicated Dealer: Yes
- Offices: Vancouver (Canada)
- Ways to approach: Phone, Email, website Live Chat
- Translations: None
- Accepted Clients: Canada
- Currencies Handled: 20
- Client reviews: 4.9 out of 5 on Trustpilot
All of the common functionality you would expect from a specialist currency broker, Agility Forex has. It’s not clear if clients are appointed with a dedicated account manager but given the small nature of the team it’s likely that you’re going to be able to build a relationship and they’ll get familiar with your requirements.
One concern, is the fact Agility Forex uses a white-labelled trading platform, which means they have no control over platform functionality and the layout as it stands – so if users think there are too many steps in the payment journey or there are certain aspects of the online functionality they awkward – all Agility Forex can do is pass this feedback on to Currencycloud. They aren’t able to make changes to the online platform themselves. Plans are afoot, however, for Agility Forex to link with Currencycloud via API, meaning they can completely tailor their own online platform exactly as they wish and then call Currencycloud’s APIs for the important aspects of FX trading, such as adding new beneficiaries and making payments.
Agility doesn’t have a huge global reach in terms of its offices, and the trading software is powered by Currencycloud – a leading FX provider with great credibility but offering certain drawbacks to really make a proposition your own. The currencies offered are somewhat standard (20), but nevertheless is enough to make the company useful to many Canadian customers – loonie trades are their speciality.
Agility does the basics very well: 256-bit encryption for security, 24/7 access to trading as well as great in-chat and over the telephone support. They have some functionality beyond international spot payments too, such as a good variety of hedging tools (forwards, options, limit orders, stop loss etc) as well as dedicated analysis on the FX markets every day. You can also set up rate alerts by email, and make your transfers via phone if you’re traditional like that.
Agility has more than enough functionality to be competitive, as stated above. It is limited however in a few ways, such as not having its own mobile app, which would better accessibility, and it doesn’t have very bespoke payment integrations for businesses. However, the transparency arguably makes up for this alone.
Agility Forex Review
Good customer reviews, Currency-Cloud powered and the right positioning in the underserved Canadian market make Agility Forex a solid choice for Canadian individuals and businesses wanting to transfer money abroad. With that being said it’s a much smaller brokerage than major competitors in this space with smaller trading volumes and smaller pool of customers, which makes it less trustworthy, in our opinion, than using a company like publicly-trading OFX which has been around for 20+ years and traded at least x100 the volume Agility Forex did.