Afex Money Transfer Review

Should I use Afex for FX?

Pros:

  • Many Worldwide Offices
  • Veteran in the Market
  • US 15bn traded each year
  • Great customer reviews (but numbered)

Cons:

  • No App
  • Not many customer reviews online
  • Missing Unique Value Proposition
  • Smaller selection of currencies

Is Afex Safe to Use?

Safe, 10/10

Official Website:

Services Offered by Afex

  • Business FX & Hedging
  • Dedicated Dealer Assistance
  • Set Rate Alerts
  • Transfer Money to Banks Abroad
  • Receive Business Payments
  • Full-On Treasury Management
  • Risk Management Consultancy
Overall rating88%
  • star-100
  • star-100
  • star-100
  • star-100
  • star-0
Updated on Jun 06, 2022
Aggregated User Votes
thumbs-up577
thumbs-down11

Not Top 10 Ranked

🏆 5 Industry Awards

Where is Afex Available?

Recommended Afex Alternatives:

Afex competitors are presented in the table below. You should consider the following alternatives before moving and know that there are companies out there that are like Afex in terms of offering and have even more glowing reviews online. From same-size companies to smaller brokerages and start-ups, there are a lot of Afex competitors.

The below companies can accept clients internationally:

#1
UK EU USA Currencies Direct: Best Overall for International Money Transfers
Headquarters:
1 Canada Square, Canary Wharf, London E14 5AA, UK
97.8% Editorial rating
3,000 Client Reviews
Minimum transfer:
£100 / €100 / $100 or equivalent
Why Them?
  • 96% Positive Feedback from Customers, Since 1996
  • Service Oriented - Specialising in Large Transfers - Friendly Dealers
  • Very Competitive Rates, No Wire Fees
+Read more
#2
UK EU Australia USA UAE moneycorp: Oldest and Most Reputable Foreign Exchange Service
Headquarters:
Zig Zag Building, 70 Victoria St, Westminster, London SW1E 6SQ, UK
93.2% Editorial rating
7,000 Client Reviews
Minimum transfer:
£50 / €50 / $50 or equivalent
Why Them?
  • Providing FX Services since 1979
  • Very Recognisable Brand with Excellent Reputation - £36.9in Transfers Annually with Offices in Every Continent
  • Business Specialists
+Read more
#3
Australia UK EU USA New Zealand OFX: The Publicly-Traded Money Transfer Company from Down Under
Headquarters:
Level 19, 60 Margaret St, Sydney, NSW 2000, Australia
90.4% Editorial rating
1,500 Client Reviews
Minimum transfer:
£100 / €100 / $100 or equivalent
Why Them?
  • Traded Publicly in Australia
  • £20bn Turnover per Year
  • Ultra Professional
+Read more
#4
EU UK USA Australia Wise (Previously TransferWise): Valued at £10bn
Headquarters:
17 Avenue Marnix, 1000 Brussels, Belgium
86.8% Editorial rating
32,000 Client Reviews
Minimum transfer:
No Minimum
Why Them?
  • Largest Money Transfer Provider of its Kind
  • Fully-Online Journey
  • Transparent Pricing
+Read more

This review for the Afex money transfer company is intended to explain the pros and cons of using it for your money transfer needs. We focus on the important aspects like fees and exchange rates, the quality of the online trading platform, and the level of service provided. To view other posts like this Afex review, check our top 10 money transfer companies list.

Is Afex Safe?


Company Size:  

Associated Foreign Exchange, Inc. is an outlier in the currency exchange industry. Founded in California in 1979, AFEX has multiple offices around the United States, Europe, and Australia, with plans to expand into Asia and beyond. The company also has dozens of physical locations in metropolitan areas like New York City, where people can walk in off the street and trade dozens of currencies instantly.

AFEX also serves corporate and even international treasury clients. AFEX is on the cutting edge of making international currencies increasingly fluid, for every financial purpose. The company trades more than $15 billion each year and employs hundreds of people all around the world.

On the other hand, there’s little evidence to the quality of their retail money transfer services. There are very few reviews in general about the company, which makes us believe they specialise in  corporate FX, and cash currency exchanges. The only objective information we got on the company is from Glass door reviews like this one,  discussing about how archaic and non-agile the company is.


Regulated By: 

IRS, New York State Banking Department, California Department of Financial Institutions (US); FCA (UK); VQF (Switzerland); ASIC and AUSTRAC (Australia); MiFID (EU)


Awards: 

Deutsche Bank “Straight Through Processing Award”, five years in a row


Conclusion: 

AFEX is a large and varied currency transfer company. Afex is also one of the safest options to handle foreign exchange. They work at every level of finance, but mostly on currency exchanges and national treasuries FX. One of the largest companies in the world in their niche.

On the other hand, there are some negative opinions about the company by former employees, and absolutely no client reviews attesting for the quality of service they provide retail customers.

 

 

Afex Customer Reviews


Research:

For many years all the reviews we could find about Afex foreign exchange were sporadic. Nothing more than a few old Afex customer reviews on  Yelp . In recent years, Afex started using TrustPilot for its customer reviews and they are quite positive with an average of 4.6 stars out 5, with more than 600 reviews to date. That represents 95% satisfaction.

While this is a good start, it’s a far cry from companies like Moneycorp who have been accumulated customer reviews for years now and have more than 7,000 of those available online. Even more difficult to compare against more retail-customer clientele like Wise that has hundreds of thousands of reviews.

Update: One negative review on our website.


Positive:

Great service.

Easy to sign up with.

Happy with the execution of orders.

Negative:

Issues with delivery of physical bills (another service Afex provides).

Payment details.

Orders not fulfilled.

Didn’t have currency available.


Conclusion:

The button line is that Afex reviews are generally pretty good and most disgruntled customers complain about the currency delivery services provided by Afex (as opposed to international money transfer service or business FX). With that being said, 600 customer reviews for a company at the scale of Afex is not sufficient enough, and there are a few negative customer reviews on this website too in the comment section.

 

 

Afex Exchange Rates & Fees


Research:

Fees: Nothing is stated on the site, but we have found information (that we need to verify) that there are no fees above the $5,000 mark, and $10 per transfer below it.

Exchange Rates: We’re using our intuitive knowledge of the industry to assume Afex has the potential of offering anyone with superb rates. A company of this size, with $15Bn exchanged every year, working with national treasuries, banks, and multinational corporations, have very wide flexibility. With clients this size, they are presumably able to profit from even ultra-tight margins.

Limits: Unknown but we assume they would deal with any size of the transfer.


Conclusion:

Has the potential to be the cheapest bar none for very large transfers, but we have not enough client feedback to testify for that.

 

 

Afex Offices and Local Presence


Research:

  • Dedicated Dealer: Yes.
  • Offices: Australia, Canada, Channel Islands, Indonesia, Italy, Ireland, Norway, Spain, Sweden, Switzerland, United Kingdom and United States
  • Ways to approach: Email, Telephone (local in most countries), Callback form.
  • Translations:
    German, French, Spanish, Italian, Norwegian, Swedish, Indonesian.
  • Accepts clients: Internationally
  • Currencies Handled: 78.
  • Client reviews: No feedback

Conclusion:

One of the most global companies, with most translations, local service numbers,  and local offices. Service online and via dedicated dealers. Again had the potential to get a straight 100% score if there were client reviews to attest for its service.

 

 

Additional Functionalities

Afex has one of the most complete offering when it comes to business foreign exchange.

  • Spot FX
  • Forwards
  • Rate Orders
  • FX options
  • Risk management consultancy
  • Full-on treasury management
  • Integrated payment solutions system through a seamless API
  • Live FX News
  • Charting
  • Dedicated dealers
Afex Money Transfer Review Summary
88%
88 of 100 1 review
  • Credibility Score - 95%
    95%
  • Client Feedback - 82%
    82%
  • Assistance & Service - 80%
    80%
  • Global Reach - 90%
    90%
  • Added Values - 95%
    95%

Bottom Line

Afex is a significant player in the foreign exchange business. This multi-national U.S-based fx specialists works with an impressive array of large corporate clients, and even national treasuries. The offering in terms of business FX is as complete as they come, and the overall impression of the company’s website is highly professional. With that being said there is not enough testimony or information online for how Afex deals with small businesses or retail customers – they are off to a good start with their first 600 reviews but it’s still hard to compare Afex with other foreign exchange specialists who have much wider presence online.

 

 

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Luz González
7 years ago

Hola Buenas tardes ,

Mi nombre es Luz Gonzalez

Mi intención es Saver si algún agente de su compañía , podría contactarme , para sever los requisitos para poder ser agente de su compañía en la ciudad de Garden City Kansas usa ..

Gracias
6205755796

Tony
6 years ago

Did a large Transaction did not bother to check the rate after realizing that they give the same rate as Banks keeep away from them.

Eric
6 years ago

I had the opposite experience from Tony above. We transfer Euros twice a year from US to Spain. We check with our bank’s international desk on the rate before doing, and have found AFEX to offer a better exchange rate each time. They make the process extremely easy.

Guness seewan
6 years ago

I send money to mauritius the money not yet send please send the money back to my visa card No {Removed by Admin for Security Reasons}

Rohan
5 years ago

They chased my business. Pushy and aggressive. Completely lacking in transparency in fees. Promised what it is impossible to deliver. They make you fill in the whole client application in order for you to see their proposal – then they try to pretend you are a customer so should start trading. Dodgy. Run a mile is my recommendation.

David
5 years ago

Afex customer care,, good morning… I need to find enquries about Afex transfer to Nigeria from USA.. If I may ask what are the names of the bank.the transaction might. Picked up in Lagos, Nigeria.. I want to be sure where is the Afex agent location to pick it up in, Lagos, Nigeria.. That’s all

Thank you

soohyunelf
5 years ago

Dear Admin,

I found out that the review you put in the link for glassdoor.com is actually a different company.
Change it, will you…?

Thanks

Susan
4 years ago

Can we pick up afex in Nigeria

Classic
4 years ago

I reflect similarly to other businesses here – they promise a certain rate/commission but aren’t very transparent about it and end up ripping you off. I guess it’s how they all work right? Keep a sharp eye on these leeches of society.

Assanatu Jalloh
3 years ago

Where can I collect cash sent through Afex in Sierra Leone?

Michael Taylor
3 years ago

where can I collect cash through Afex in Freetown, SIERRA LEONE?

Satar
3 years ago

I need a place to pick up my Afex transaction in Ghana

Germán Quiroga
3 years ago

En España donde se encuentran las oficinas para cobrar los envíos de dinero y si se pueden cobrar a través de otras agencias con las q tengan acuerdos para que se realice el pago

Kim
8 months ago

I was able to order and receive the money that I ordered very easily and effortlessly. I am quite appreciative of their communication and security. A great money transfer service and that’s why I chose to leave a good Afex review.

Giulio Vitali
7 months ago

Extremely simple and straightforward to work with. I got a phone call from them to make certain I had received my funds and that I had placed the order. Thankful for their assistance and consideration.