HL Money Transfer Review

Hargreaves Lansdown Currency Service

Logo
Established1981
International ClientsOnly UK and EU
Currencies Offered21
Minimum Transfer £250 for direct debits, no minimum limit for other transactions
Trading viaOnline Platform or Telephone
Offices InBristol, UK
RegulationFCA (UK)
Fees£5 for online orders under £3,500, £10 for telephone orders under £7,500, and £7 for direct debits for orders under £500. However, Hargreaves Lansdown charges no fees for orders over the thresholds mentioned above.
Promotional CodeNone
Client Reviews2,100 reviews on Feefo, 400 on Trustpilot
Client Rating4.6/5 on Feefo, 3.9/10 on Trustpilot
Websitehttps://www.hl.co.uk/investment-services/currency-service
Awards

– Britain’s Most Admired Companies – Management Today (2017 & 2018)

– Best Direct Platform: Digital Experience – Platforum Awards 2018

– Best Platform for D2C – Professional Adviser Awards 2018

Advantages

Dedicated Dealer

Overall Positive Reviews

Market Veteran

Publicly Traded

1,200 Employees (Total at Hargreaves)

Disadvantages

Fees on Small Transfers

Not Specialising only in Money Transfers

Several Hundreds of Complaints Online

Limited Currency Selection


View Recommended Alternatives:

Moneycorp Logo
  • Supported Currencies: 120.
  • Offices: UK, USA, France, Spain, Ireland, Australia, HK, UAE, Brazil, Gibraltar and Romania
  • Execution of Orders: Online, via Telephone, or In App.
  • Strong Point: Reputation, Liquidity, Service, Credit Rating
  • Operating Since 1979. Highest Credit Rating Across the Industry.
  • Rating:
    4.6 /5 on Feefo
    Editorial: 93.4%
  • Supported Currencies: 121.
  • Offices: All 5 Continents, but not accepting USA based businesses.
  • Execution of Orders: Via Telephone, Online or In Person.
  • Strong Point: Exchange Rate Margins of 0.25%-0.15% for Large Clients and Excellent Service.
  • Trading more than $7bn each year.
  • Rating:
    9.8 /10 on Feefo
    Editorial: 95.4%
TorFX Logo
  • Supported Currencies: 59.
  • Offices: UK, Australia.
  • Execution of Orders: Online, via Telephone, or In Person.
  • Strong Point: Online Platform, Dealers Experience, Employee Retention
  • FastTrack 100 Listed.
  • Rating:
    9.4 / 10 on TrustPilot
    Editorial: 93.2%

Our Rating: 78.6%

Status: Not In MTC’s Most Recommended List

View Rating Breakdown

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Company Information and Credibility


Company size:

Founded in 1981, Hargreaves Lansdown is a publicly-traded financial services company. Initially focused on tax planning, this firm, which describes itself as an ‘investments supermarket’, now provides numerous financial products, including of course currency transfers.

As of 2019, they have 1,200 employees, all of whom work at Hargreaves Lansdown’s sole office in Bristol, UK. They took in £450 million in revenues in 2018 and turned a profit of just under £300 million before taxes.

Regulated By:

Financial Conduct Authority (FCA)


Awards:

– Britain’s Most Admired Companies – Management Today (2017 & 2018)

– Best Direct Platform: Digital Experience – Platforum Awards 2018

– Best Platform for D2C – Professional Adviser Awards 2018


Conclusion:

Hargreaves Lansdown has come a long way from its humble beginnings. In 1981, co-founders Peter Hargreaves and Stephen Lansdown brought on their first client whilst living in a dorm room. Today, their company offers a comprehensive suite of investment products.

From SIPPs to ETFs and ISAs, Hargreaves Lansdown has become one of Britain’s most prominent investment giants. In 2018, they managed £91.6 billion in investments for more than a million clients.

Hargreaves Lansdown offers currency exchange as an ancillary service. However, like its other offerings, it does appear to be professionally managed, by a well-known and highly respect firm.

Client Feedback


Research:

We found most Hargreaves Lansdown reviews on two sites – Feefo and Trustpilot. As of April 2019, reviewers left 2,100 comments for Hargreaves Lansdown on Feefo, and 400 on Trustpilot.

Feefo respondents were generally satisfied, leaving an average score of 4.6/5. Trustpilot users were not as impressed, offering a grade of 3.9/10.

It’s important to mention the vast majority of these reviews on the two platforms hardly ever specify usage of the HL money transfer service. These are general opinions of the company’s service by its customers, not necessarily related to transferring money internationally through their service.


Positive:

Those satisfied with Hargreaves Lansdown had the following to say:

– Straightforward and easy-to-understand platform

– Customer service was responsive

– Great mobile functionality

Negative:

Those dissatisfied with HL money transfers had the following to say:

– Fees were too high

– Transactions were slow

– Customer service was indifferent to concerns


Conclusion:

HL Money transfer has overall good reviews by its customers but on TrustPilot there are hundreds of serious complaints to be found. We haven’t seen many comments relate specifically to its international currency services.


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Exchange Rate & Fees


Fees: £5 for online orders under £3,500, £10 for telephone orders under £7,500, and £7 for direct debits for orders under £500. However, Hargreaves Lansdown charges no fees for orders above the aforementioned thresholds.

Exchange Rates: Hargreaves Lansdown does not publicly disclose their exchange rates. However, they did provide a recent comparison between them and a ‘typical High Street bank’. As of 1 April 2019, they claimed to offer 11,499 EUR for 10,000 GBP. This transaction equates to a rate of 1.1499. That day, the interbank rate for GBP/EUR was 1.1602 – this means Hargreaves Lansdown had a margin of 0.8% in this example.

Limits: Direct debits are subject to a £250 minimum. Online and telephone-initiated currency transfers have no minimum threshold. Hargreaves Lansdown has no stated maximum limit for the currency transfer services they offer.


Conclusion:

Hargreaves Lansdown is an excellent option for sending large amounts of money abroad. However, better options exist for those looking to send amounts smaller than £3,500. They are a particularly poor choice for smaller businesses – unless you send direct debits consistently higher than £500, fees can add up quickly.

Global Reach & Service


Research:

  • Dedicated Dealer: Yes
  • Offices: Bristol, UK
  • Ways to approach: Phone, e-mail, physical mail
  • Translations: English, French, German, Portuguese, Spanish
  • Accepts clients: Accepts domestic and international clients. Restrictions, if any, are not specified.
  • Currencies Handled: 21
  • Client reviews: 4.6/5 on Feefo (2,100 reviews), 3.9/10 on Trustpilot (200 reviews)

Conclusion:

Hargreaves Lansdown only have one office (Bristol), and they accept clients from the UK and Europe, and their currency exchange business focuses on major world currencies, hence presenting a limited selection.

At present, representatives are proficient in five languages: English, French, German, Portuguese, and Spanish which is a nice advantage but a firm can hardly be considered international with one office in the UK and as little as 21 currencies handled.

Additional Functionalities

Currency exchange is just one of many financial services that Hargreaves Lansdown provides. This corporation also offers clients:

  • ISAs
  • Various pension structures (SIPP, annuities, drawdowns)
  • Numerous investment vehicles (everything from ETFs to Spread Betting)
  • Savings accounts

Conclusion:

This company grew to the behemoth it is today by offering investment services. If you need to move cash but want to get involved in trading, Hargreaves Lansdown is worth a look. Similarly if you’re already using Hargreaves Lansdown for some of their other financial services then using HL money transfer could be a good fit for you too.

Review Summary
79%
79 of 100 1 review
  • Credibility Score - 92%
    92%
  • Client Feedback - 70%
    70%
  • Fees, Exchange Rates - 81%
    81%
  • Global Reach, Availability, Service - 70%
    70%
  • Added Values - 80%
    80%

Bottom Line

HL money transfer is a solid option for anyone transferring more than £3,500 (below that, fixed fees will make the transfer necessarily expensive). Hargreaves Lansdown is a well recognised, publicly traded FTSE100 firm, boasting professional staff and overall positive reviews from across the internet. With that being said HL money transfer is not a specialist dedicated specifically for international money transfers like Currencies Direct or Moneycorp (who even took down their travel money business to focus exclusively on international bank transfers). We don’t see any major advantage to using HL Money Transfer over any of its specialist competitors.

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