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World Remit Money Transfer Review

2017 Update: World Remit review score was downgraded slightly from 81.0% to 77% due to client complaints and inquiries that were left on the comment section below.

Quick FactsPros and Cons
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Established: 2010.


International Clients: Almost: UK, USA, Europe, and Asia (far east and middle east).


Currencies Offered: 110 Countries.


Minimum Transfer: £1


Trading via: Online Platform only.


Offices In: UK, USA, Canada, Australia


Regulation: ✓ Financial Conduct Authority (UK),  ASIC (Australia)


Fees: As low as £1 


Client Reviews: Over 10,000, mainly on TrustPilot.


Client Rating: 9.5 /10



Awards
Global Forum on Remittances and Development (GFRD), 2015
Best Money Transfer –  International Association of Money Transfer Networks (IAMTN), 2012
The International Fund for Agricultural Development (IFAD)- Best Practice in Remittances for Development, 2015

Our Rating: 77.0%

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Pros

Transfer from £1
110 Countries
Remittances-Oriented
Cash Pickup
Good Client Reviews (Most of them)
Transparent Quote
Supports Interac (Competitors don’t)

Cons

Limitations on Transfer Amount
Transfer Online – No Phone Transfers
No Hedging Tools
Some Complaints about Service
Bad Reviews from Past Employees


Our Rating: 77.0%

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Company Information and Credibility


Company Information:  

World Remit, started off by Dr Ismail Ahmed has somewhat of a similar concept to companies like AzimoTransferwise, CurrencyFair and Lebara Money Transfer (which we call remittance companies). It’s an online platform with a strong focus on remittances, where the idea is to slash off price as much as possible, and get to a wide reach of developing countries.

They have been successful in fulfilling their founder’s vision about a fairer, cheaper, more transparent, remittance company which has been receiving tremendous feedback from both clients and media.

They have been regularly covered in mainstream media over the course of the the past 3 years where they raised over $100m in total, with the aim of Taking up on Western Union and Moneygram (as mentioned by Techcrunch).

Recently, they have been questioned by Australian regulator, ASIC, in suspect of conducing fraudulent transfers. It turned up to be a funny incident in which the regulator was unaware of common African surnames like Goodwill and Goodnews, which were deemed as fake by it. The incident was quickly resolved to the satisfaction of both parties .

In September 2017, World Remit has reported revenues of £41m and 5.4m transactions in the past year of 2016. The firm expects to grow 50% more in 2017, and already maintains a positive cashflow. That means it is becoming increasingly stable.

Regulated By: 

Financial Conduct Authority (UK), ASIC (Australia)


 

 

Awards: 

Global Forum on Remittances and Development (GFRD), 2015
Best Money Transfer –  International Association of Money Transfer Networks (IAMTN), 2012
The International Fund for Agricultural Development (IFAD)- Best Practice in Remittances for Development, 2015

Conclusion: 

Though World Remit is rather new, in comparison with the industry giants like Currencies Direct, World First, or Moneycorp, it’s not really in the same sector as them.

As an online-only remittance company that allows cash withdrawals and mobile uptime payments, it’s actually one of the veteran companies. With very strong backing from VC’s like Accel Partners, continued investment, and over 5,000 client reviews online, and revenues of 41m, we call it highly trustworthy.

Credibility Rating

Client Feedback


Research:

We have located over 5,50o 10,000+ reviews on TrustPilot, the leading client review platform in the UK. Out of them, less than 2.5% are complaints, and the average score is 9.5. Although there’s an overwhelming amount of highly positive reviews, it’s important to bear in mind that it means that there are more than 150 complaints/ bad reviews.

On the Australian ProductReview.com.au reviews are mixed. The overall is still positive with more than 90 positive reviews  out of 119 submitted, but it still means that there are quite a lot of unhappy customers. The overall score there is 3.9.

Though we usually don’t take Glassdoor reviews into consideration, in this case we thought it’s worth mentioning. There are 18 reviews, of which the majority are negative experiences, and the total is 2.1 / 5.

We have also received two complaints on our comment section which we have factored into the score. We don’t get that many comments on MoneyTransferComparison.com, so WorldRemit stands out in a bad way.


Positive:

All in all when we crunch the numbers, about 90 percent of the reviews we have managed to collect are positive. These are the strong points of World Remit according to them:

  • Easy to use
  • Cheap prices
  • Good reach
  • Good service
  • Revolutionary for work immigrants
Negative:

The complaints we discovered were around:

  • Service – incompetence and long waiting times to get a reply
  • Slow – takes a long time to process a payment
  • Bad employee training and disconnected management

Conclusion:

Most people had terrific experiences with World Remit, but we should not take complaints into consideration. The complaints are quite repetitive across the board, and the Glassdoor reviews gives us insight to a startup-mentality company which is not well-organized, which can explain delays in transfers, and incompetent service.

The bottom line is that it’s probably a very good service but it will take years of running until it gets to perfection.

User Rating

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Exchange Rate & Fees


Research:

Fees: 2.99 Pounds per transfer from the UK, 3.99 Australian Dollars from Australia, and 3.99 US Dollars from the USA.

Exchange Rates: Exchange rates offered by World Remit are not advertised. When we crunched down the numbers we got to about 1% margin from Pound to Euro, and similar markups on other currencies. Some currencies are a lot more expensive.

These are definitely good markups, especially in comparison to other companies offering cash pickups. It’s just around the same mark as Azimo, while being a tad more expensive than Transferwise and Currencyfair which maintain lower, steady, margins (with exceptions like additional 1% incurred on transfers to India by Transferwise).

Limits: From €1. There are strong limitations when it comes to transferring large amounts using World Remit. In fact, you can only send up to 2,000 Australian Dollars, 8,000 American Dollars and 30,000 Pounds per transfer. This makes this platform inapt for the majority of our audience (property purchasers and businesses), but should not bother those who are using it for remittance purposes.


Conclusion:

Not the highest fees, and good rates especially for developing countries where you can have mobile payments or cash pickup (where the alternative is Western Union which can easily charge 10% of the transfer to some countries).

Exchange Rates & Fees Rating

Global Reach & Service


Research:

  • Dedicated Dealer: No.
  • Offices: UK, USA, Canada, Australia
  • Ways to approach: Email, Telephone.
  • Translations: French, Spanish
  • Accepts clients: UK, Europe, Australia, USA, and most of Asia.
  • Currencies Handled: 110 countries.
  • Client reviews: 85% Positive, some service complaints

Conclusion:

World Remit has good global reach. It is accessible by most remittance-sending countries in the world, and the payout options are rather diverse. Between western countries there are only bank-to-bank transfers, but with developing countries you can withdraw funds in cash or as mobile payment.

There are no dedicated currency dealers assisting you,  but it all makes perfect sense considering the focus of the company. They don’t deal with high value clients which need to hedge their large transactions; Instead, they focus on work migrants who are sending money home.

Global Reach Score

Additional Functionalities


Hedging:

  • None.

You can only make spot transfers.


App:

Excellent app with the full functionality as the website. As soon as you have registered to the online platform, you can also sign up to the app, and be able to make payments with one click.

It has been rated well by clients who used it, with 4.5 / 5 rating with more than 4,000 reviews.

I’m in love I’m in love with this app. Have been with western union for decades. But this guys has better sending rate. Hope they continue this way. 5 stars from me

Conclusion:

Nothing business oriented, or large transfer oriented, but one of the best apps in the business which has been also chosen as our one of our top money sending apps.

Special Features Score

 

64 comments

  1. Donald Lamont

    WARNING; WORLDREMIT CAN LOSE YOUR MONEY AND NOT REFUND IT BACK TO YOU. Users of WorldRemit need to be cautioned that WorldRemit sometimes loses the money in the transfer, and does not refund the sender the money that WorldRemit loses. For example, in my case, the receiver did not pick up the money at the destination, and WorldRemit then says that they will refund the money back to the sender’s account. WorldRemit sent me an email stating that the money was put back into my bank account, using their interac service called beanstream. However, when the money did not show up in my bank account, I sent WorldRemit a copy of my bank statement, showing that the money was not in my bank account. Even with this proof, WorldRemit would not send me out the refund again, and just sends emails to me saying that the refund was successfully refunded as confirmed by beanstream. I have also talked to WorldRemit Customer Service at least 8 times regarding this problem, and Customer Service only says that the refund was successfully refunded as confirmed by beanstream. WorldRemit Customer Service also told me to talk to my bank regarding the problem. I have talked to my branch manager twice regarding the refund, and he checked and then said the my account did not receive the refund from WorldRemit. I should mentioned that my case is not unique, and I have read many other complaints on the websites from senders using WorldRemit, where WorldRemit has lost their money and would not reimburse them.

    Posted on October 11, 2016
    • compare

      removed

      Posted on October 13, 2016
    • Petra Bussing

      Warning about World remit.
      I used World Remit because its cheaper and faster then the bank and also there exchange rate is better then the banks especially in places in afrika/uganda were banks are not that client friendly. In our case Equity bank. But here comes the problem never send more then once a month and never send more then 1000 dollars because to them thats like a magnitude thats way out of there imagination ( averidge salary is way 150 US dollars) if you can send that several times. In my case i did that several time. Thats wen the employees reported a crime to the bank that they had to transfere the money to. The bank then blocked the funds and now we have no acces to or money. The banks is africa dont use a system of client communication they just block it. Only wen you go to get some money thats wen they say your funds are blocked we suspect your money is criminal money. Then they as for proof and wen you provide the proof they ask for more proof. Until this gets out of hand and you ask them what they are looking for but they dont know. So now you found out that your phone is tapped you house has been broken in and then your email is hacked and even they dont find annything stil they keep looking and asking. This is so fucked up but thats the way thinks work with World Remit and ugandan banks. Money is now been blocked for moths and it dosnt look like there is anny progress. They are determent to find a crime even there is non. Thanks to World Remit. So never send twice a month and never more then 1000 dollars.

      Posted on June 3, 2018
      • Natasha Corbett

        I been sending money weekly for months to family in africa n not a problem til today. A lousy hundred dollars its ben all day n no show of the money to the family member. Ive never had a problem til today n contacted them n they said theyl get bk to me. Once a few months ago a payment was delayed a cpl hours but remit notified me of it n it arrived safely. So this time its been all day so im not happy at all. Response time is 24 hours n thats not acceptable

        Posted on September 4, 2018
  2. Mugwanya david

    Why is there delay in receiving money on to my mobile mobey account….

    Posted on November 4, 2016
    • compare

      Please contact the firm for that. You have not provided enough detail on your transaction.

      Posted on November 5, 2016
  3. Uwe Bruemmer

    I sent money to my wife in Indonesia somedays ago,the amount is 2975 euro. I written emails two times to customer service but I just got outhomatic machine answered. Then I tried call and they told me that the transfered is canceled because have technical problem and will give back the money to my account. My customer no is WR 568124 and my transaction no is 10842448. So far I often send money by WorldRemit and never have any problem before and I always feel satiesfied. But this time I feel worried with this problem. How long the money will be back to my account exactly ? because I want to make a new transfer again because my wife really need the money this time. Thank you.

    Posted on November 5, 2016
    • compare

      Hi Uwe, sorry to read about your experience. Seemingly, World Remit is facing a lot of problems, as this is not the first complaint about them on this website. I’m afraid we cannot provide any meaningful answers to your question, please go ahead and ask them directly.

      Posted on November 6, 2016
      • Monica

        Why I not get remitance only confirmation I get how I get if I don’t know what remitance to I get my boyfriend send yo me i have only confirmation but I want to get full remitance to know where I pick the money

        Posted on August 17, 2018
  4. Herman Biesma

    I used the services of WorldRemit for a few years. Sometimes small problems, but they were solved. Until I started to have two problems. 1) I can not use my Dutch credit-card living in Sweden, because they ask for a Dutch address. (Why?) 2) I got a new credit-card from my bank, WorldRemit did not accept that card.

    For the second problem I contacted customer service several times. After the 3rd time, I told them that I would write e negative review on TrustPilot, because it would just take a few weeks before I could not use my old credit-card anymore, what made it impossible for me to send money. A few days after I send that message, I got a long letter from WorldRemit. Suddenly it seemed to be that I was a suspect. I had to give them much private information about myself AND 7 of my “receivers”. Including sending them an ID from my receivers. Also very strange, because for 3 of them my last payment was long time ago. One even 1,5 year ago I think. So I send them a reply with everything they asked…. as far as I could. How can I contact people from long time ago and ask them for an ID! The same day I got a phone call from someone in London who spoke bad English. He started to talk about my credit-card problem. And then at the end of the conversation he suddenly started to talk about my negative review on TrustPilot. He advised me to change my 2 stars in at least 4. Hm…. I told him I would do, but only because he advised me in a way: “If you don’t do it, we will not longer help you.”

    I did not get any reaction yet. Until I reminded them that I still did not have a solution for the new credit-card problem. The next day I got a small message from WorldRemit: I was blocked. Reason: “your account does not meet our approval criteria”. Suddenly after some years?!? I asked WHY several times. Their reaction is: “We are not allowed to disclose the reasons as to why your account was closed.” Yeh, yeh. First make rules and then tell me that following their own rules, they are not allowed to tell me the reason.

    Rather funny: after this block a friendly person from customer service told me that they were busy with solving my credit-card problem.

    Posted on November 16, 2016
    • compare

      Hi Herman, thank you for your comment. Here’s our take on things:

      1) It’s quite standard that a company would request you to use a locally issued credit or debit card for compliance. I know it seems odd but Anti Money Laundering laws force them into this behavior. They have to maintain a certain level of Know Your Customer and abide by a very strict set of rules. Same goes for the documents they asked you to provide about yourself and the nature of the people who have received money from you. World Remit is actually in an extremely problematic position because recipients can cash out the transfer and avoid taxation, so they have to be extra careful.

      2) In spite of the above, it’s a rather odd behaviour to allow a client to use the platform for years, and only then bother do the KYC process. It is definitely not reasonable of them to request you to provide the ID’s of 7 different people you’ve been sending money to.

      3) The part about the Trust Pilot comment is unethical. You are completely entitled to your opinion and this is what Trust Pilot is for.

      I am very thankful for the elaborated review. I will input all the details into the WorldRemit review which I just recently edited because of several negative experiences shared here on the comment section. Do not hesitate using other more recommended companies we have reviewed on this website. Have a look!

      Posted on November 16, 2016
  5. joseph terkaa

    update on my account details,

    Posted on November 21, 2016
    • compare

      Hi Joseph. We’re not sure what you meant to write here. I think you might have mis-clicked on the submit button before your comment was completed.

      Posted on November 21, 2016
  6. michael grosser

    I have tried to do biz w/WR but they are VERY inconsistent. I sent three remittances.. the first two were relatively quick and painless (same day) the third took almost three days. When I attempted a fourth remittance I was confronted with a “Visa Verification” page. This page had the logo of my bank as well as visa.
    As I could not get past it I contacted my bank per instructions. Bank gave a number to visa. Visa says my bank is not enrolled to call my bank. I called my bank, they said call visa….and again and again. I call World Remit
    THEY CANNOT HELP ME !!?? What kind of amateur lemonaid stand are they operating. Apparently no provision exist to draw directly from my account. Ironically it is visas high high foreign transaction and other fees that
    I am trying to avoid. I hate to think of the controls and restrictions we face in the future. And this is the private sector! See what Govt does next. WHOOOOOPEEEEEE

    Posted on February 16, 2017
    • Compare - MTC Admin

      Hi Michael. Very sorry to hear about that perplexing account.

      Posted on February 17, 2017
  7. Wassim

    I made a $600AUD transfer to Thailand for cash pick up which was to be available within minutes. Transfer went through fine via the app and confirmation was received. With the confirmation email in hand along with an SMS notification, my partner went to the Government Savings Bank located at Central Festival Phuket to pick up the money. This along with hundreds of other Government Savings Bank branches is listed as one of the pickup locations for Cash transfers.

    On presenting the confirmation email and transfer details to staff at the bank, my partner was told that the bank had never heard of world remit and that they don’t deal with them. I spent hours on the phone with world remit staff trying to understand what was happening and going back and forth between my partner and world remit passing on information for her to relay to the bank. No luck. The bank staff was adamant that they do not deal with world remit transfers

    World Remit then attempted to get in touch with a local agent in Thailand to help with the situation but they were unable to get through to anyone.
    I was told I would be called back with details of what was happening but 5 hours after the initial transfer no phone call was received. I finally called back and was told they were still having problems with getting a hold of a Thai agent. At this point, I asked for my transfer to be refunded. I just used Western Union instead. Yes, it’s a rip-off but at least they deliver the service they advertise.

    Stay away from this mob.

    Posted on March 5, 2017
    • Compare - MTC Admin

      Thank you for your feedback Wassim. Ridiculous situation.

      Posted on March 5, 2017
  8. Dale Reynolds

    WORLD REMIT — Not your judicious servant at all

    My experience with worldremit.com has not ended well. I went from being a good customer to a some kind of unexplained criminal suspect in a matter of moments, when I phoned for help in sending money to a friend overseas in an emergency. I was asked personal questions one would not expect to be asked – and in a rude manner – by anyone who is about to get your money for a simple service. Worldremit renders the power of judgement and sentence upon its simple “customer service” agents.
    That being the case, if you get a bad agent, you don’t have a chance to complete your legal business. Such a person is the only person you will be able to talk with on the phone if you have a problem in sending help to those who need it. You will get no supervisor, even if promised a supervisor. You will get no access other than the employee you are speaking to at the time you are speaking to him or her.. Worldremit shields its upper echelon staff as much as the President of the United States is shielded from criticism and challenge by any member of the public. This business does what it likes, from within a cocoon of arrogant self-righteousness..
    Worldremit has behaved capriciously and dishonestly with me. I am glad these people don’t serve in law enforcement or in justice, and I hope they don’t sit on juries. Worldremit cannot be trusted for fair play, or for fair judgement. I am glad I am now with another company.
    If you want more information about my trouble with worldremit, write to me at [email protected]. I will be glad to help, unlike worldremit.com, who never considered what I had to say, and never gave me the chanced to communicate in any way with someone in worldremit who could have overruled the ‘customer service’ person on the phone, who didn’t know how to listen.

    Sincerely,
    Dale Reynolds

    Posted on March 18, 2017
    • Compare - MTC Admin

      Looked into it – feeling it is not justified. World Remit just followed through on Anti Money Laundering laws. Other providers would not have accepted you as well IMHO.

      Posted on March 19, 2017
  9. Ishtiak A. Chowdhury

    I just opened a small corporation in Jackson Heights, Queens, Newyork. My company name is “Shamim Multi Services Inc”. I would like to be an authorized agent from World Remit. Please let me know what I should do to go forward with it. Thank you

    Posted on May 4, 2017
    • Compare - MTC Admin

      You should contact World Remit and not us.

      Posted on May 6, 2017
  10. Tina

    Trying to secure your identity seemed more like an invasion of privacy and an utter scam. I needed to send money overseas to U.K. to my husband so I wanted to use worldremit due to low fees and good currency rate. I should have been more aware as it takes 4 business days to transfer money. Next, they wanted access to my bank account. That should have been my first red flag. Then they wanted a picture of the front and back of my ID card. Why? Who knows. This should have been my second red flag but I continued like an idiot. Now the next day they emailed me saying they want voice recognition. Wtf? I’m not accessing Fort Knox. I’m just sending a few hundred dollars. So I’m trying to call them and at this point I’m on hold forever and I’m pissed. Mind you, not until you complete these steps will they transfer the money. So I basically wasted 2 days already with this bullshit. When I finally get someone on the line she tells me she’s new and all this is for security purposes. She wanted to ask more personal questions to which I said enough is enough. I want to cancel and close my account. They won’t close your account until 5 years instead, they disabled it. So I couldn’t go back on to delete my recipient’s information. When I asked for my Id to be properly disposed of, she said they need it for records. Sounds fishy that they archive a disabled account. Now I’m afraid of Id theft. I have changed my bank account password because I can’t risk fraud but who knows what they’ll do with my Id. I ended up using transferwise and my recipient received the money next day and I had no hassles. This has been the most horrible experience of my life. Don’t use them if you need fast service and don’t want your information out in the open.

    Posted on June 7, 2017
  11. teenagebirthdayinvitations

    I only started using it because I switched from Apple to Android and some kind of dumb imessage apple issue won’t allow me to receive texts from some of my Tried months to resolve it without

    Posted on June 16, 2017
  12. Rory Keelan

    Tried to use. Money debited but delivered. Unable to get through by telephone despite hanging on for long periods several times. No response to repeated e-mails. Fear the worst so will be contacting the FCA.

    Posted on June 24, 2017
  13. Rory Keelan

    In comment above, that should be NOT delivered.

    Posted on June 24, 2017
  14. Ian Rahn

    Attention Canadians: This is the best service I have found for Canadians sending money abroad.

    It is one of the only remittance services that supports Canada’s Interac network (as of late June 2017). That means that upon payment, World Remit redirects you to log into your Internet banking account and from there you are able to send the money instantly.

    I regularly send money to Brazil. With Interac, the money gets to World Remit immediately and the money is often deposited mid-morning the following banking day in Brazil. More importantly, the money arrives as a domestic transfer, which means that absolutely nothing is debited by the recipient bank or the government.

    Transferwise is slightly cheaper but only supports Electronic Funds Transfers (EFTs) in Canada (they say they are working on adding Interac as of late June 2017) unless you are willing to pay 1.15% to use your Visa Debit or 1.5% to use your Visa or MasterCard. Bear in mind that many Canadian credit companies will charge you a $5 cash advance fee if you use a credit card rather than a debit card to fund the transfer.

    Some Canadian banks arbitrarily black-list certain remittance providers for payments via Visa or MasterCard; paying with Interac circumvents such limitations.

    In this instance, World Remit is thus far superior for Canadians given the speed and low cost Interac transfers.

    The C$3.99 fee is quite reasonable and the foreign exchange rates are comparable to Transferwise, but usually just slightly less favourable. Given the prospect of waiting 12 hours or three to five calendar days, I prefer a slightly less advantageous rate, myself.

    My 2¢ worth! Good luck!

    Posted on June 27, 2017
    • Compare - MTC Admin

      Ian thank you so much for the detailed comment. It’s great to hear that. Are you sure you are calculating the markups correctly, though? I would imagine Transferwise being more than 1.5% cheaper than World Remit for CAD / BRL transfers? In any case you provided great information. We added it to the review.

      Posted on June 27, 2017
      • Ian Rahn

        Hi,

        The reference to 1.5% and 1.15% was to the fee charged by Transferwise to Canadians funding their transfer with a credit and Visa/MasterCard debit card, respectively.

        You are correct that the foreign exchange spread is always in favour of Transferwise, but on regular smaller amounts (let’s say, $400 a month), the difference is usually a few dollars (comparing an EFT with Transferwise to an Interac funded transfer with World Remit). When you use a Visa debit card, the margin is much slimmer.

        The spread is terms of how much more your recipient gets for the same money is about 2% EFT vs. Interac. Yet, when you compare Visa debit vs. Interac, the spread falls below 1%.

        To give a live example, right now, C$400 via Transferwise Visa debit would “theoretically” put R$8 more into your recipient’s pocket than with World Remit Interac (that’s a hamburger and a drink from a street vendor). Given the speed of World Remit, that savings is nothing to right home about.

        So, given that your recipient can receive the funds up to five calendar days sooner with an Interac-funded World Remit transfer than with with an EFT-funded Transferwise transfer (if you add a weekend into the mix), the value proposition becomes much more compelling.

        Posted on March 9, 2018
        • Compare - MTC Admin

          Thank you for the educational and informational comment. I can see why you say World Remit may be more apt for regular transfer of $400 a month and speedier. Did you ever try OFX (formerly in Canada named Canadian Forex)? They have Interac transfers as well.

          In any our site is more geared towards larger transfers, we never recommend using debit card for those kind of transfers, and speed is less of a priority. In which case we would recommend one of our top companies like aforementioned OFX, Transferwise and World First (min transfer C$1,000). Moneycorp and Currencies Direct.

          Posted on March 9, 2018
          • Ian Rahn

            I did sign up for Canadian Forex and thus am able to log in to OFX but like xe.com, they don’t deal in BRL (Brazilian reals), so it is of no use to me. Why any forex firm would ignore a country of 210 million people is beyond me. It is so irritating.

            Posted on April 20, 2018
          • Compare - MTC Admin

            It is a question of commercial viability. Brazilian customers are usually not sending big amounts and KYC is difficult. I checked for you and you can read about currency solutions (UK based) on this site – click on get a quote and you will easily register with them. They do BRL and great rates.

            Posted on April 20, 2018
          • Ian Rahn

            IMPORTANT UPDATE FOR CANADIANS: MAY 4, 2018
            As of May 4, 2018, TransferWise is now charging a flat fee of C$2.55 PLUS 1.5% of the value transferred. As of today, that means that World Remit is CONSISTENTLY giving a HIGHER BRL amount on CAD/BRL transfers with a GUARANTEED rate and bank deposits completed in less than 24 hours (in many cases). TransferWise will hold your EFT funds for a minimum of 72 hours and give you a lower BRL deposit and non-guaranteed rate which can vary in your disfavour!

            Posted on May 4, 2018
  15. AFreeMan

    THEY WITHDREW THE MONEY FROM MY CHECKING ACCOUNT AND THEN PROMPTLY DISABLED THE ACCOUNT!

    For my first experience with WorldRemit, I am left with a very poor opinion of this company and services. This was much worse than most other online transactions I have encountered.

    After I sent the money, I got a message that said: “Account disabled,” which is severely vague. This error message only serves to SCARE people and make them look like ONLINE FRAUD!

    This seems to be a fraudulent service and I will be seeking remedy. This merely wasted my time during an emergency.

    Posted on June 29, 2017
  16. Farrah

    hi good day everyone is anybody here have the number of the customer service in world remit? i was trying to call them but nobody answer the call i send money to the Philippines they need me to call them but they have only answering machine i called them like 30x now my family in the philippines need the money because my father is in the hospital he had to undergo chemotherapy so please anyone from world remit can answer me please help me

    Posted on July 5, 2017
  17. vinod

    I read the reviews on Worldremit and many had negative sentiments. I didn’t believe them – I thought it might be a hoax.

    I wanted to try it for myself. Result? It has been around 2 months since my transfer date and money has not been received by my loved ones. Worldremit says the money has been transferred. What Bullshit.

    If you would want to try just like me, I suggest you start with a very very very small amount. You will be sorely disappointed.

    Posted on July 18, 2017
  18. Lucia

    I send money through world remit on 17th of July , the money has been taken out of my debit account but shockingly the recipient has not received any money or confirmation email.
    They usually send a confirmation email both to sender and recipient and none 3 days on. Attempts to contact them has not worked either by phone, live chat is unavailable or email. I have send 3 emails and only received an automated message saying someone will be in contact within 12hours yet its gone 72hours.
    Very unhappy and would like you to check if this company is still operating. Its wrong and fraudulent for them to scam people. Is there anyone who can arbitrate for customers.
    Just seen similar complain above on 5 July 2017, is there a scum going on with this company.

    Posted on July 19, 2017
  19. Khalil Hussain

    Case no. 03855835
    i,m verry Shocked to see the Response of this Company, Now i’m Worried about my Refund payment of £ 1691.99. its was my first experience with Worldremit , I called Worldremit and asked the instruction about to send funds, when have made my online account and i have transferred £ 1691.99 into Worldremit account , then i have received an email ” your account has been disabled” . now world remit have not refund my money back into my account. when i asked about my refund they asked me to send my Bank Statement. I’m verry shocked that how this Company wasting Customer by doing these sort of things.
    Please refund my funds into my account

    Posted on July 21, 2017
  20. Charlotte

    A significant amount of money was taken from my account by this company, without my knowledge or authorisation. Whilst most companies are quick to resolve fraudulent activity, these guys have refused to speak to me. Customer Service can’t help me because I am not a customer! I don’t have an account with them or a transaction ID. Their “fraud team” don’t have a phone between them, and insist i email my details to them… having just been the victim of fraud, and knowing nothing about this company other than the fact they’ve taken money from me, I’ve stated I’m not prepared to email any details. They’ve refused to speak to me on the phone and insist I call customer service.

    Surely there must be a better choice if you, if you’re looking to transfer money abroad.

    Posted on July 24, 2017
    • Compare - MTC Admin

      World Remit is a $100m funded startup. Why would they want to steal your money? It sounds very weird. Could you provide evidence?

      Posted on July 25, 2017
  21. Elaisha

    My experience with worldremit was terrible!
    I sent 200$ dollars and they ask for ID and I provided it but I waited another 2 hours and still no confirmation so I call them and I am on hold for another hour and finaly, I talked to this english bitch agent and i told her to cancel my transaction but Wtf there is no confirmation or text that it has been cancelled ! Worldremit the worst remmittance .

    Posted on July 31, 2017
  22. desiree mamuric

    delay for processing the cash pick up option, waited for hours now to receive confirmation that the money is ready now for pick up. very inconvenient, I’d rather use the well known transfer next time. not a good experience as I am a first timer sender. Customer service is very bad too.

    Posted on August 15, 2017
    • Compare - MTC Admin

      thank you for your feedback!

      Posted on August 15, 2017
  23. tates

    I sent money to my parents in their 80s in Zimbabwe to go straight to my dad’s standard chartered account on Monday July 31st I got confirmation saying that the transfer was complete. Up to now nothing has been deposited in my parents account. I was using another company before and a friend put me on to world remit. The cruelty of this is that my complaint and queries have the same response every single time. “Send us a statement.” My dad yesterday traveled for over 10 hours to get a statement at the nearest branch and he obviously doesn’t have email, so I am now looking for someone who can email the statement for him. My heart is literally breaking , that for a whole month my parents have had no money, this is their day to day cash for the month I was sending. I had no empathy at all from world remit and sometimes I went for a week without a response to my email. I asked if they could ask their agent who claims to have deposited the cash in my dad’s account to show them his statement showing the deposit to my dad’s account…somehow this apparently is impossible. I haven’t slept for a week because I’m so concerned about what my parents are doing for food bills etc.

    God help me get paid and I will transfer cash to my parents directly, there goes that 500USD. Stay away really if it goes wrong they won’t lift a finger to help, and I wonder what the operating laws of this country say about this. I am now finding out if there is an ombudsman I can report this to and maybe the police as well, just going to try what I can to recover some of the money.

    Posted on August 31, 2017
    • Compare - MTC Admin

      Sorry to hear that

      Posted on September 1, 2017
  24. tates

    I sent money to my parents in their 80s in Zimbabwe to go straight to my dad’s standard chartered account on Monday July 31st I got confirmation saying that the transfer was complete. Up to now nothing has been deposited in my parents account. I was using another company before and a friend put me on to world remit. The cruelty of this is that my complaint and queries have the same response every single time. “Send us a statement.” My dad yesterday traveled for over 10 hours to get a statement at the nearest branch and he obviously doesn’t have email, so I am now looking for someone who can email the statement for him. My heart is literally breaking , that for a whole month my parents have had no money, this is their day to day cash for the month I was sending. I had no empathy at all from world remit and sometimes I went for a week without a response to my email. I asked if they could ask their agent who claims to have deposited the cash in my dad’s account to show them his statement showing the deposit to my dad’s account…somehow this apparently is impossible. I haven’t slept for a week because I’m so concerned about what my parents are doing for food bills etc.

    God help me get paid and I will transfer cash to my parents directly, there goes that 500USD. Stay away really if it goes wrong they won’t lift a finger to help, and I wonder what the operating laws of this country say about this. I am now finding out if there is an ombudsman I can report this to and maybe the police as well, just going to try what I can to recover some of the money.

    Posted on September 1, 2017
  25. David Parkin

    This company are a bunch of crooks. They took a payment from my credit card and refused to pay me back. I had never hear of them let alone use them. Go elsewhere

    Posted on October 26, 2017
  26. arpie

    I have been sending money successfully to a friend in Zimbabwe using World Remit for a couple of years – but World Remit has now disabled my account and is requesting copies of my passport, drivers licence, electricty bill as well as other personal documents to ‘verify’ the sender’s identity – supposedly as a security check, before they will unblock my account.

    They also ask for the name of the ‘receiver’ (which they already know, as it is on your account!) They ask what the relationship is with the receiver of funds, how long you’ve known them & what the money is to be used for. They want to know what my job is ….. and numerous other prying questions that has nothing to do with money transfer.

    Is it the Zim Gov trying to find out who is getting what from where??

    This is all very intrusive – and all the ID info they request could easily be used for Identity Fraud.

    Given the hundreds of thousands of transactions …. I guess a few – even 1% or less ‘could’ go astray – but if proven not to have been received, the sender should still be reimbursed their cash ……

    I am still deciding whether to send a copy of my Drivers Licence to them. grrrr

    I am thinking of using Western Union instead now!!

    Posted on November 2, 2017
  27. lavi bansal

    If someone is sending me the money for services and goods what names it will show on there statement?

    Posted on December 3, 2017
  28. tee

    Terrible customer service and call enquiry dealing. I received an email from a friend asking me to use World remit. I obliged and set up account with all my sensitive info. I proceeded to sending money to my brother abroad and the money was immidiately taken from y account. Only to receive an email from world remit that my account as been disabled and transaction can no longer be carried out. No explanation given. I called customer service and after waiting in queue for 16 min, I was then put on hold again by the representative for another 2 min. He was very rude and shouty on the phone. He basically told me to call my bank to process the refund. My bank sated that it will take a week for the money to be returned to me unless world remit write to their head office stating that the money is no longer needs. All in all, my brother will have to wait a whole week to get the money which he urgently needed this week for medical reasons. Never again will I use world remit.

    Posted on December 4, 2017
  29. Zabz

    At least 35% more expensive (like for like) than other apps.
    Auto security checks cannot cope with real human life. They disabled 2 new accounts twice, because I was home for Christmas and not in my registration country.
    Had to find alternatives to sent money to my close friend in hospital, who I have been supporting for years.

    Alternatives were in fact cheaper and more flexible, especially since this app blocked my CC with the extremely slow ‘disabled accounts’ refunds.
    Communication with Customer service was like talking to a brick wall.

    Posted on December 23, 2017
    • Compare - MTC Admin

      Based on our testing we do not agree that it’s 35% more expensive. Maybe if you compare it to ones like Transferwise which really don’t have the same functionality at all. In any case, it is concerning to hear the client support isn’t there.

      Posted on December 27, 2017
  30. Edwin Dsilva

    The only demerit with World Remit is the limit for single transactions which delays business payments and adds extra charges. For business payments, I personally prefer Remitr or TransferWise due to their fewer restrictions on bulk payments.

    Posted on January 30, 2018
  31. andre stelder

    Sacking their best customers is bad for business
    After using worldremit for almost 2 years, doing some 200 or more transfers to various countries in West Africa (I work there) they suddenly came to ask me to submit a scan of my passport and tell from every transfer in the past (!) how I know the person (give evidence of it !) and what the transfer was for. Also they wanted to know to who and for what amount I would be doing transfers in the next year. As it was impossible for me to go into detail about 200+ transactions I told them it would take about one week to do that work, so I only provided info on the only person I would be transferring to in future. That was not acceptable for them and the cancelled my account. Totally ridiculous and unreasonable requests for information. Companies who turn away their best customers like this do not deserve to operate.

    Posted on February 2, 2018
  32. Melissa Rondon

    I sent 1000 euros (1700 SGD) to our landlord in Singapore.

    After 1 week of not receiving his money, our landlord got really angry at us.
    But it turned out that he had made a mistake in the bank account number that he provided us.

    So we accidentally gave the wrong bank account number to Worldremit. (there were one too many zeros at the end – tiny mistake)

    We asked worldremit if they could replace the account number with the correct one to finally make the transaction to our landlord.

    Here is what they replied:

    “Unfortunately, a recall won’t be possible for this transaction. Which means, we won’t be able to get your money back or transfer these to the correct bank account number.”

    ??? What ???

    To which we replied:
    “So what will happen with this money? Are you going to steal it?
    What does that mean? This is 1000 euros that we are talking about. ”

    To which they replied with a lie saying that the money went to the person with the wrong bank account instead of going to our landlord. This is a lie because the bank account number that we gave Worldremit had one too many numbers in it. It was not the wrong bank account number. It was a bank account number with too many numbers in it. So it did not match with anybody else in the bank.

    Please be aware. Worldremit is a SOMALIAN company that pretends to be from the UK. After a quick search in Google, we discovered that the company is owned by a “gentleman” called Ismail Ahmed. They will just find any excuse to steal your money.

    After I wrote a review on Trustpilot, they contacted me again, saying

    “As you have advised that you have provided the incorrect beneficiary details, please note that this transaction has been marked paid to the details that you provided, which is the service that we offer. It is not always possible to retrieve/recall transactions that have been paid to the incorrect details, which is why we do not guarantee this, and ask that customers ensure that they check the details they send to before making payments.

    We have attempted to contact the agent regarding this, and are waiting for a response to them.”

    Obviously, after calling them more than 4 times, and sending several emails, they still did not give me a clear answer.

    Please be aware of this types of companies, do not use their services!!!

    Posted on February 14, 2018
    • Compare - MTC Admin

      I agree it’s weird. Every mistaken bank transfer, even if it went to the wrong person, should in theory be revocable.

      Posted on February 14, 2018
  33. Frank

    WorldRemit… well I don’t know even where to start

    I try to make it short. If you have any issue, don’t try to write, they will not answer. So you need to call to get things done sometimes and they will hold you for at least 20 min. in the waiting line and most of the time is 30min. plus (please just try it and they will tell you the approximate waiting time right at the beginning).

    Unfortunately I’ve sent money to a scammer and ask for the money back. Because it was not paid out yet they refund me, but sent me no email no message at all and additionally they blogged and deleted my account at the same time.
    The cost of WorldRemit is higher than most of the services, but the customer service and work they supposed to do for you is just unacceptable.

    Ones I had a similar problem with a transaction over Western Union and what a difference… no waiting time to get someone on the customer service hotline, the fees are less, instant transfer of your money order. The huge difference for example between WorldRemit and Western Union is, that Western Union cares about their customers and you feel appreciated and if something goes wrong, they take very good care of you.

    Final conclusion: Stay away from WorldRemit whenever possible.

    Posted on May 12, 2018
  34. Suzy flaws

    I made transaction to someone and my funds was deducted from my account ,then at the status its showing waiting for authorization ,its been 24hours now still can’t get update from them .

    Posted on May 27, 2018
  35. Muzamil Shah

    Worldremit starting cancelling transactions to Pakistan, recently it has cancelled my two transfers and other bad thing is that its holding up money for more than a week after cancelling the transaction.
    On contacting them by my clients they said, they are not sending money to risk places, so if such case they should remove Pakistan from the list of sending money there. This is not good to take money for 8 or 10 days of a cancelled transaction, if you cannot send through do not hold the money for nothing may be you are getting interest on that money from mediatory bank, for reference my two clients were from different countries one is from UK other is from USA.

    Posted on May 27, 2018
  36. Ezgi

    I sent money to my sister who was urgently in need of money. They said my transaction would be complete in two business days, and I got confirmation saying that the transfer was complete afterwards. It has been three weeks, nothing has been deposited in my sister’s account. I called so many times to get a refund. Whenever I call, they keep saying it will be deposited soon, they asked for a bank statement from my sister, an official confirmation from her bank confirming that she hasn’t received the money, and so many other troubles.

    At this point, I’m sure I lost the $1000, which is apparently the case for so many other people. They’re horrible thieves and you’re rating them 77%, please decrease their rating further not to give the wrong first impression to other people who might need money urgently. If my sister needed the money for medical emergencies, she would have been dead by now.

    Posted on May 31, 2018
    • Compare - MTC Admin

      If I had thought they are horrible thieves then I would have ranked them lower, of course, but I don’t think so. I think they chose a very difficult line of business and transfers do get delayed.

      Posted on June 1, 2018
  37. Roland

    I made a transfer on June 12 I have been debited and worldremit said they don’t have the money on their account.I went to bank today and I have the document that the money is with worldremit The same day I sent the money. I need my transaction to be paid out asap. Transaction number :103625686549

    Posted on June 15, 2018
  38. Sarah Wambura

    On 7th July 2018 I made a bank transfer via worldremit to my Kenyan bank account. Since it was a sunday I had to wait until Monday for the money to reflect on my account. That Monday my sending status changed to paid but the money was not in my account. I contacted my bank and they assured me they didn’t receive any money from worldremit. They asked me to provide them with SWIFT ADVISE from worldremit and I requested the same from worldremit but they were reluctant to share the document with me. Up to date worldremit has been taking me around regarding where my money went. What hurts the most is that the money was ment for an emergency purpose. Over one year I have been a loyal customer for worldremit but now I wouldn’t recommend someone to use their services after my experience.

    Posted on July 17, 2018
  39. Jim

    14 days to transfer monies to Sri Lanka what a disgrace, their protocols are clearly designed to protect them and stuff the customer.
    Been waiting 4 days now for them to make contact with their local agent and they haven’t been able to do so.
    I have asked for my monies back and they won’t give it to me…Shocking customer services

    Posted on August 17, 2018
  40. Ms Carol M Kemp

    I have been sending money to my late husbands family in Philippines. I am surprised at the high fees charged by World Remit for the service £5.99! The service has been good. One of the young bright sparks of the family thinks the exchange rate is poor – possibly destined to become a banker!

    High service charges are not justified I will be going to a less expensive company!

    Posted on September 15, 2018

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