Do Clients Like TorFX?
With over 1,500 reviews on TrustPilot, and more than 150 reviews on ReviewCentre, two of the most popular client reviews in the UK, there are more TorFX client reviews online than almost any Foreign Exchange firm in existence.
The rating on these two platforms is astonishing: 9.5 / 10 on TrustPilot, and 4.6 /5 on ReviewCentre. That means that well over 95% of clients who submitted their reviews recommend TorFX’s services.
We have also collected right about 15 client experiences on our site. Just over 2 thirds were satisfied clients, while 5 of them made complaints (one of which was amended and the comment was removed at that client’s request).
The absolute vast majority of reviews are highly positive, and focus on the following areas:
- Excellent guidance that leads to savings
- Superb exchange rates (clients say 2-4% better than banks)
- Hassle-Free transfer process
- Quick to arrive transfers
Since the reviews are so positive, it took us a while to find complaints. The ones we did find were as follows:
- Specific times where the online system was down
- Specific scenarios where money didn’t arrive where it was supposed to arrive
- Excessive margins and “honeymoon rates”
When we look at the vast majority of the complaints we have collected, they make little sense. The fact that the online system was down or inaccessible to one person, on one specific date, doesn’t mean much. The same goes for complaints about money sent to the wrong destinations; this is one isolated incident, and we don’t know what happened behind the scenes.
The few complaints that gave us concern were clients who responded on our website, but we’re talking about 4 private cases out of thousands of online testimonials.
Overall, from everything we read, TorFX’s service is nothing short of exemplary.