Read the following PaySend money transfer review to learn more about the company and how it compares with other currency transfer providers.
Logo | ![]() |
đď¸ Established | April 2017 |
đ International Clients | Only UK and EU |
đą Currencies Offered | Send to 70+ Countries |
đˇ Minimum Transfer | Not mentioned |
đ˛ Trading via | Online and mobile app |
đ˘ Offices In | London, Scotland and Russia |
âď¸ Regulation | â FCA and HMRC |
𤯠Fees | A flat fee of only ÂŁ1, 1.50âŹ, $2 regardless of amount |
Promotional Code | âSENDFREEâ for one free money transfer |
đ¨âđŠâđ§âđŚ Client Reviews | 6,743 reviews (Trustpilot), 263 ratings (App Store), 11,246 ratings (Google Store) |
â Client Rating | 4.7/ 5 (Trustpilot), 4.8 / 5 (App Store), 3.9 / 5 (Google Store) |
Website | www.paysend.com |
đ Awards | |
đ Advantages | Instant transfers Low-fixed fee per transfer 24/7 customer support Huge variety of destination countries that payments can be made to |
đ Disadvantages | Difficult onboarding process, requiring several documents No specialised support team |
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- Supported Currencies: 120.
- Offices: UK, USA, France, Spain, Ireland, Australia, HK, UAE, Brazil, Gibraltar and Romania
- Execution of Orders: Online, via Telephone, or In App.
- Strong Point: Reputation, Liquidity, Service, Credit Rating
- Operating Since 1979. Highest Credit Rating Across the Industry.
- Rating:
4.6 /5 on Feefo
Editorial: 93.4%
- Supported Currencies: 121.
- Offices: All 5 Continents, but not accepting USA based businesses.
- Execution of Orders: Via Telephone, Online or In Person.
- Strong Point: Exchange Rate Margins of 0.25%-0.15% for Large Clients and Excellent Service.
- Trading more than $7bn each year.
- Rating:
9.8 /10 on Feefo
Editorial: 95.4%
- Supported Currencies: 59.
- Offices: UK, Australia.
- Execution of Orders: Online, via Telephone, or In Person.
- Strong Point: Online Platform, Dealers Experience, Employee Retention
- FastTrack 100 Listed.
- Rating:
9.4 / 10 on TrustPilot
Editorial: 93.2%
Our Rating: N/A
“Relatively fast growing and good client responses but not up to par with our top recommendations”
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Company Information and Credibility
Company size: Â
PaySend is the global Fintech company on a mission to change how money is moved around the world. With an estimated 50 to 100 employees, PaySend has developed a lot since its 2017 incorporation just a couple of years ago. It has scaled so quickly, that it has hit an incredible 1,600,000 customers in such a short space of time. In fact, in 2019 alone it gained more than 1,000,000 customers. With offices in London, Scotland and Russia, PaySend is certainly proud of its growing influence and seeks to provide payment solutions to countries all across the world.
In 2018 Paysend received investment to the tune of ÂŁ20m in its series A funding round led by MARCorp Financial. The series B funding round wasnât too far afterwards in 2019 with Paysend raising money through Seedrs, offering a wide variety of different equity share options. The firm received ÂŁ4.6m of investment from 926 investors and ÂŁ3.95m alone from GVA Capital. The fundraising campaign also saw the launch of Paysendâs global digital currency, Pays XDR and investment is almost certainly going to focus on product capabilities with Paysend expanding the destinations for which it can facilitate payments, launching payments to countries such as Sri Lanka, Japan and Turkey in 2019.
Regulated By:Â
PaySend is authorised and regulated by the FCA (reg no. 900004) and HMRC, meaning they have all the necessary licensing and authority to trade from the UK. As Paysend offer âcard2cardâ transfers as well as bank transfers from one account to another they are also a registered âMasterCard MoneySendâ and âVisa Directâ institution. In short – PaySend has sufficient regulation to ensure it operates within all of its regulatory requirements. Customers should note however that funds held in Paysendâs digital wallet are not covered by the Financial Services Compensation Scheme which protects an individual customers money in a bank account up to ÂŁ85,000.
Awards:
PaySend is beginning to gain recognition for its fantastic services and fast growth, as it won the Paytech awards – 2018 Best Cards Initiative.
Conclusion:Â
On the whole, PaySend is beginning to look like an established big hitter despite how recently it was formed. Like with any new company, there will always be both hype and a hyper-focus on mistakes but PaySend is taking it in their stride and have developed a very large user base.
Client Feedback
Research:
PaySend has received over 6700 reviews on Trustpilot, the world’s leading review platform, with an overall score of 4.7 / 5. This is an impressively high rating for such a large amount of reviews. It fairs even better on the App Store with a 4.8 / 5 rating based on 263 reviews but does fall down on its review through the Google Store, scoring 3.9 / 5 based on over 11,000 reviews.
Check our top international money transfer apps list for better alternatives.
Conclusion:
The simplicity of Paysendâs platform and speed of PaySendâs transactions are perhaps the most positively reviewed aspect of PaySend. Many individuals are left feeling frustrated from Paysendâs list of âSupported Countriesâ as they are confusing this for being able to register for the service from this country (something very understandable given Paysendâs lack of clarity in this area). Weâve contacted Paysend to determine exactly which countries users are able to register from, but it is almost certainly set to be just the UK and EU countries for the moment with over 70 countries these users are able to make payments to.Â
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Exchange Rate & Fees
Fees:Â
A flat fee of only ÂŁ1, âŹ1.50, $2 regardless of amount. This is a very competitive price and is highly attractive in its structure and simplicity.Â
Exchange Rates:
PaySend claims to use the mid-market rate, as they cut out all intermediaries. This is the best possible exchange rate you can receive in a general sense, as it reflects the market average. However, it appears PaySend actually use an exchange rate that is close to the mid-market rate. A bit like with Revolut who also advertise using the mid-market rate but in fact charge a spread whilst the UK FX markets are closed to safeguard themselves from big swings during this period. Exchange rates are certainly very good at PaySend, but this cannot be guaranteed and they are slightly misleading around this area
Limits:
There is no mention of upper limits in Paysendâs T&Câs but given the nature of Paysendâs offering which is targeted at high frequency low value transfers there is almost certainly set to be upper transaction limits on payments from your Paysend account, something even Transferwise have in place.Â
Conclusion:
Ultimately, PaySend provides a cheap way to send money regarding its low fixed fees and supposedly competitive exchange rate. However, PaySend are misleading customers as they do not use the mid-market rate, and no matter how âcloseâ they are (or state that they are), the price canât be guaranteed or even commented on.
Global Reach & Service
Research:
- Dedicated Dealer: No dedicated dealers
- Offices: London, Scotland and Russia
- Ways to approach: Online, phone, email
- Translations: 12 supported languages
- Accepts clients: UK & EUÂ
- Currencies Handled: send to 70+ countries
Client reviews: 4.8 on Trustpilot out of 5,763 reviews
Conclusion:
The service of PaySend appears to be good, but perhaps isnât as specialised and personalised as some of its competitors that focus on larger transfer values. Despite this, it has a good global presence with a highly impressive 12 translated languages on its official website – which far outperforms the majority of its competitors.
Additional Functionalities
Paysendâs innovative solution allows users to make âcard2cardâ transfers to over 70 destinations worldwide. Itâs certainly a unique approach and itâs this link up with visa and mastercard that gives Paysend such a far reaching solution. Rather than focusing on âbank to bankâ transfers this approach to the market means that any bank who integrates with either visa or mastercard (in virtually all countries worldwide) should be able to receive payment. Itâs just for Paysend to launch payments to that country in the first instance.
As well as âcard2cardâ transfers users can also send money via âPaysend linkâ – sending money to a person’s mobile phone number. A very common delivery method to many countries in Africa.
PaySend is also offering a Global Account that has just released a beta version. This is an online digital walletthat can send money for free and instantly to family and friends inside PaySend. It will utilise payments links, so payments can be sent via a messenger app, and will also perform cheap and fast traditional bank transfers. The Paysend Global Account will be able to hold multiple currencies for you to get paid from around the world, and always get a good exchange rate.
In 2019, PaySend also launched their own digital currency a XDR, which will integrate into the PaySend Global Account ecosystem. XDR is promoted as the most stable global digital currency, backed by a basket of five major currencies – USD, EUR, GBP, JPY and CNY . The idea being that existing Paysend customers can transfer from their Paysend Global Account XDR balance to another user on the Paysend Global Account platform, minimising the risk of any quick adverse movements with the digital currency supported by the worldâs âsafestâ currencies. Jan 2020 update: Currently, weâre still waiting for Paysendâs Global Account functionality to transition from beta to a fully fledged product and thus gives users the ability to send via XDR.Â
Conclusion:
PaySend is disrupting the international payments market with a genuine focus on a unique and expanding product solution. . The digital solution aimed at minimising costs is a common theme in the money transfer market and certainly appeals to the new age.The opportunity cost here though is that they do not have a dedicated team of support for transfers, so you may struggle to perform complex transfers. Paysend are set to release two very innovative products: a borderless digital account/payment card and a digital currency. Itâs too early to speculate on how well these items will integrate into the ecosystem, but the functionalities look promising. Only Paysend employees will know when their digital account offering is set to launch but it does appear to have been in beta for quite some time now.
PaySend Review Summary
Editor's Notes
Unlike some of the more established money transfer companies, PaySend are lacking consistency. Whilst they offer a large amount of currencies, low fees and a good exchange rate, they arenât entirely transparent. Different sections on the website stipulate different promises around using the mid-market rate, and some customers have experienced a poor sign-up process in which they cannot send money. However, it certainly seems like a promising company with bold ambitions and a good product. Add to that potentially very cheap transfers and interesting, innovative ideas then Paysend is certainly going places. Something its customer acquisition in 2019 has shown. Arguably, as it stands though, this is a service for the future rather than now.