Pangea Review

This Pangea review will cover Pangea’s company history, structure, services and client reviews. By the end of the review, you should gain an understanding to whether Pangea suits your international money transfer needs or not.

📝 Pangea isn’t of the best money transfer companies  on Money Transfer Comparison October 2020 list, based on its editorial ranking. Want to find other options? take a look at Pangea recommended alternatives here.
Logo
🏛️ Established2012
🌎 International ClientsNo, only Americans
💱 Currencies Offered15
💷 Minimum Transfer$20
📲 Trading viaMobile App, Website
🏢 Offices InChicago
⚖️ RegulationFINCEN
🤯 Fees
Promotional CodeNone
👨‍👩‍👧‍👦 Client Reviews 1,082 reviews on Trustpilot
⭐ Client Rating4.5/5 on Google Play
Websitehttps://pangeamoneytransfer.com/
🏆 Awards
  • “Best User Experience” and “Fastest Transfer” from the Finder Money Transfer Awards
  • Chicago Innovation Award Winner
👍 Advantages
  • Strong App
  • Since 2012
👎 Disadvantages
  • No Business Functions
  • Remittances-Oriented, Low Transfer Limits

View Recommended Alternatives:

You can find top 3 Pangea online competitors:

Currencies Direct
  • Min Transfer: £/€/$ 100
  • Online Platform rating: 96%
  • Overall company rating 97.8%
  • Most Global Offices and Reach

    No Fees from Anywhere

    96% Client Satisfaction
moneycorp
  • Min Transfer: £/€ 50
  • Online Platform rating: 92%
  • Overall company rating 92%
  • Best Known Money Transfer

    Multi-Currency Wallet

    Pristine Reputation
ofx
  • Min Transfer: £/€/$ 100
  • Online Platform rating: 90%
  • Overall company rating 90%
  • Publicly Traded Company

    Razor Sharp Margins

    Very Trustwrothy
transferwise
  • Min Transfer: NO MIN
  • Online Platform rating: 90%
  • Overall company rating 87%
  • New and Exciting

    Great, Fixed, Rates

    Transferring 2bn/Month

Our Rating: N/A%

Status: Not In MTC’s Most Recommended List

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Read More:

Company Information and Credibility


Company size:

Pangea Money Transfer was founded in 2012 by Rahier Rahman. Rahier has run many great companies, and is the current founder and CEO of Turn. Pangea’s mission started with wanting to make money transfer more simple, fair and secure. The company has since grown into a ~50 employee business, though it remains in a single office in Chicago. The company has undergone a total funding amount of $32.7 million.

Regulated by:

Pangea is a fully regulated service licensed by FINCEN, as well as the appropriate regulation for every state that it operates in. They’re fully regulated in 41 states, which can be found on the FAQs.


Awards:

Pangea won the “Best User Experience” and “Fastest Transfer” from the Finder Money Transfer Awards in 2017. In 2014, Pangea also won the Chicago Innovation Award in 2014. Pangea has also won awards for its incredibly easy-to-use mobile app.


Conclusion:

Pangea is a growing company, and has certainly achieved a reputable status. The company focuses on security, and is fully regulated in 41 states. Whilst they’re yet to expand globally, their 50-person team is enough to sufficiently answer customer issues and offer a flawless user experience.

Client Feedback


Research:

Pangea has a good amount of 1,082 reviews on Trustpilot. Although that is not the highest compared to some competitors, it is definitely enough to make a well-informed decision.

 Their rating on Trustpilot is 4.5 out of 5, which is decent but not the best. Many of their competitors have much higher scores with a higher number of reviews, showing that the service has some definite flaws.


Positive:

  • Easy to use
  • Transfer in minutes
  • Cheaper than many other services
Negative:

  • Bad exchange rate
  • Issues stay unresolved
  • Transactions cancelled without explanation

Conclusion:

The Pangea client reviews are somewhat mixed. Although the overall score – 4.5 out of 5 – is good, there seem to be some repetitive issues clients have with the service. For instance, the majority of the bad reviews were complaining about poor customer support and lack of explanations for transaction cancellation.

On the other hand, there is a higher number of customers praising the ease, simplicity and prices of the services. This calls for a conclusion that Pangea would be a trustworthy company with some improvement in their customer services.


Transfer money abroad (more options) 


 

Exchange Rate & Fees


Fees:

The fee you pay at Pangea will very much depend on where you’re sending the money to. India and Philippines are the cheapest place to send to with Debit, at $3.95 per transaction. There’s a price list on the FAQ page, but essentially the fee is around $5 on average, going up to $24.95.

 When paying with a bank account, you’re going to get less of a fee. It will range from $0 to a maximum of $8 (China) — these figures only depend on the country you’re sending to but also the amount.

 Of course, the recipient will never incur the fee.

Exchange Rates: 

The exchange rates at Pangea are updated live every day. They do not reflect the mid-market rate, and instead take a varied margin of 1 to 2 per cent mostly.

Conclusion:

Understanding that there are some fixed fees when sending money abroad, you would be hoping that the exchange rate would be simpler. Either the mid-market rate, or a very minor consistent margin. Instead, you’re left having to calculate the margin for each transaction yourself, and factor in the fee, to understand exactly how much you’re spending. This is both a convoluted and a relatively uncompetitive approach to FX.

Global Reach & Service


Research:

  • Dedicated Dealer: No
  • Offices: Chicago
  • Ways to approach: Mobile app, Website
  • Translations: Spanish
  • Accepts clients: Americans
  • Currencies Handled: 16
  • Client reviews: 4.5 out of 5 on Trustpilot

Conclusion:

The global reach of Pangea isn’t great, but it’s useful if you’re looking to send money to Asia or some of South America from the USA. The customer service isn’t the best according to client reviews, but it’s useful having a Spanish translation on the website.

 The service isn’t bespoke, and it’s somewhat limiting in its caps: Maximum transfer of $2,999 and a monthly limit of $6,000 using a debit card.

Additional Functionalities

Pangea’s app is extremely useful. It scores a 4.8 out of 5 review on Google Play, showing that it rarely suffers from bugs. It makes it very quick and easy to send money, acting as a slick dashboard for your currency dealings.

 The best function of Pangea is perhaps the fact that it’s integrated with a customer’s bank account or US debit card, meaning the convenience of sticking to the same card is there but Pangea will offer a better rate.

 There’s a useful blog that covers topics in FX, but it doesn’t get uploads very often. What does get updated every day is the daily exchange prices, but they do not declare the mid-market rate next to it for comparison.

 Whilst there’s no business functionality, you can pay international bills (electric, water, phone, cable and others) with a fee lower than usual of $2.95. This is its own functionality, and can be very useful for expats.

 The Activity Lab is the online dashboard where you can view your previous money transfers and bill payments to assess previous activity.

Conclusion:

The best feature of Pangea is that customers can stick to using their convenient US debit card, but Pangea manages to better these fees. The overall functionality at Pangea is lacking though. Whilst the app is great, it doesn’t offer much other than to send money to individuals or bills. Of course, the Activity Lab exists — almost any online-based money transfer company has one, because it makes sense to see your historical activity when using a service. There’s no hedging, no bespoke service, price alert updates — Pangea opts for a basic, linear service.

Pangea Money Transfer Review

Summary

Pangea is a secure, reputable company. They score high in reviews because they don’t give you many problems — they’re fairly clear about fees, though they could be clearer on their margin, and their app is reliable and slick. Pangea lacks functionality, but if you’re looking to send money to an exotic currency such as the Dominican Republic or Honduras, then you’re going to get a decent price for it. If you’re looking to send money to more major currencies, then it would have to be coincidentally one of Pangea’s only 15 currencies, and you may get a more clear and cheaper price elsewhere.