FairFX Money Transfer Review

By 
Matt Di Vincere (Chief Editor)
Last Edited Dec 19, 2023

Should I use FairFX for money transfers?

Pros:

  • London Stock Exchange traded company
  • One-stop shop for all currency needs
  • No fees on transfers of all sizes
  • 24/7 Online Platform
  • Great reviews from customers
  • Travel money and prepaid currency card provider

Cons:

  • Single UK Office
  • Not Accepting USA clients
  • Long transfer times
  • ATM withdrawals come with fees

Services Offered by FairFX

Send Money Abroad  + 5

Official Website:

FairFX Review: Executive Summary

FairFX is an online money transfer service that allows users to send and receive money in multiple currencies. The service offers competitive exchange rates and a transparent fee structure, making it a convenient and cost-effective option for international money transfers. Beside the money transfer service, the company also offers currency conversion, travel money and prepaid debit cards. It is a safe and reliable company, but does not necessarily offer the best rates in the market.
Overall rating78%
  • star-100
  • star-100
  • star-100
  • star-50
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Updated on Dec 19, 2023
Aggregated User Votes
thumbs-up10282
thumbs-down897

Not Top 10 Ranked

🏆 2 Industry Awards (2014-2015)

Where is FairFX Available?

Our Top Rated FairFX Alternatives

On Money Transfer Comparison, we have reviewed 80+ money transfer services, 40+ of which could be considered direct FairFX competitors. View our best rated FairFX money transfer alternatives which have received higher ratings below:

Currencies Direct
  • Min Transfer: £/€/$ 100
  • Currencies Supported: 39
  • Offices : UK, EU, USA, India, South Africa.
  • Our Rating : 97.8%
  • Most Global Offices and Reach

    No Fees from Anywhere and Competitive Rates

    96% Client Satisfaction
TorFX
  • Min Transfer: £/€ 100
  • Currencies Supported: 40
  • Offices : UK, EU, Singapore, and Australia.
  • Our Rating : 93.4%
  • High Quality Bespoke Service

    MoneyFact's Best Provider Award

    Over 100 Years of FX Experience Across Its Trading Desk
moneycorp
  • Min Transfer: £/€/$ 50
  • Currencies Supported: 120
  • Offices : UK, EU, USA, HK, and UAE.
  • Our Rating : 92.8%
  • Business Oriented, Many High Profile Business Customers

    Industry Veteran since 1979

    Diverse Hedging Options and Excellent Guidance

This FairFX review is created to explain to our readers the pros and cons of using the FairFX money transfer company. We focus on the important stuff like fees and exchange rates, regulation and compliance, and also the overall functionality of the trading platform.


Is FairFX Safe?

Company size:  

FairFX is an established foreign exchange company from London. Operating for 15+ years, the firm is part of the publicly traded Equals Group (LON: EQLS).

In their H1 2022 financials, we can see that the Equals Group bounced back from challenging economic times and recorded a significant increase in revenue derived from international payments. Revenue of £16.2m was made through international payments in H1 2022 vs £9.8m in H1 2021. The overwhelming majority of this revenue would have been made through the FairFX subsidiary.

The company has been featured in all large media publications in recent years including Daily Mail, Express, The Telegraph, and The Independent. The Telegraph wrote on their piece five things to never buy from a bank that “The best deals are usually through an online broker, such as FairFX…“. We concur.


Regulated By: 

Financial Conduct Authority (UK)


Awards: 

Best Currency Exchange Service 2015 (ADVFN International Financial Awards)
Money Transfer Innovation Award at the Moneynet awards 2014

Conclusion: 

Considering the fact FairFX is a public firm traded in London Stock Exchange, and the fact they offer one of the most transparent pricing systems in the industry, has a plethora of prestigious industry awards, and is featured on multiple media channels; we concluded that they are highly reliable.

The only disadvantage we can see is that they are a little less experienced than some of their competitors, but on the other hand, 15+ years of trading is still notable, and they’ve grown tremendously in that time, reaching a size that is comparable to the industry’s veterans.

FairFX Customer Reviews

Research:

FairFX is boasting a 4.6 / 5 score on TrustPilot with approximately 5% complaints, 2% neutral reviews, and 93% positive reviews. There are more than 13,309 client reviews there, which is a tremendous sample and more than 95% of the industry. The support team is extremely responsive and every complaint is addressed and at least appears to be sorted out.

Positive:

The majority of clients are happy with FairFX services. Some of them review the holiday money delivery services or prepaid currency card service, but many of them relate directly to the money transfer service.

  • Service was helpful and respectful.
  • Money got on time and to the right address with no hassle.
  • Quick and efficient process.
  • Clarity of fees and transparency of exchange rates for all services.
Negative:

There are about 10% of reviews complaining mainly about these aspects:

  • Lack of response from a certain member of the team to sort down a certain issue.
  • Prepaid debit cards not accepted at certain locations.

We could hardly find any complaints relating to the money transfer aspect that we cover and rate companies by, and as mentioned before, each complaint (and compliment!) is swiftly addressed by the company’s support staff.


Conclusion:

There are thousands of client reviews about FairFX money transfer service, but there are hardly any complaints to be found. The vast majority of reviews are praising each of the pillars of a money exchange business: support, quality of staff, speed, accuracy, and pricing.

It looks like FairFX is not as good at responding to bad reviews as they used to. In the past, each and every review (whether positive or negative) would be responded to by Fair FX. These days, it looks like FairFX responds to about 50% of its negative reviews.

FairFX Exchange Rates & Fees

Research:

Fees: There are absolutely no fixed fees when transferring money with FairFX using our link.

Exchange Rates: FairFX offers two types of rates:

Online transfer rate: the rates are fixed at around 1.5-2% spread, and considering the fact no fees are applied, it’s a pretty competitive price for low-volume trades (say £3,000 or less).

There’s also a guarantee to match any quote online offered by competitors, so even though companies like Wise charge lower margins, FairFX can match them.

fairfxpromise

Telephone rate: As with all other large firms that enable telephone transfers, rates are preferable this way. Not only can a client receive professional guidance from a dedicated account manager, but they can also haggle the rates offered. The spreads could be anywhere from 0.1% to 2%, depending on volumes and type of contract needed.

Limits: The minimum transfer amount is £500 (or half of that for regular payments). The online system is able to handle transactions up to £250,000, and phone transfers are unlimited.  For travel money or currency cards, there’s no minimum, though travel money delivery is only free above the £750 mark.


Conclusion:

Pretty good pricing. No fixed fees, transparent rates for online transfers (backed by an exchange rate guarantee if another company offers a better price), and an option to negotiate rates on larger transfers made over the phone.

Travel Money

fairfxcardOn top of being an industry leader on international money transfers, FairFX is also one of the most predominant travel money and prepaid currency card provider in the UK.

Travel money offering: free next-day delivery on orders over £750. Over 20 currencies are available including US Dollars, Euros, British Pounds, Australian Dollars, New Zealand Dollars, South African Rand, and more.

Currency card offering: secure chip & PIN international Mastercard, loaded with Euros, Pounds or Dollars at preferable rates. Order card and receive in a matter of days, activate online, load and top-up online. The easy solution for travellers.

Rate Guarantee

FairFX’s FairPay Price Guarantee indicates that if you found a better transfer quote through another online provider, you will be refunded with the differences between your transaction and the alternative price that was offered to you.

This, in combination with the fact they publish current online rates on their website in a transparent way, make us believe they are genuinely aiming to be the cheapest company in the market.

FairFX Global Reach & Service

Research:

  • Dedicated Dealer: Yes.
  • Offices: UK
  • Ways to approach: Email, Telephone, Call-back Form, Online Platform.
  • Translations: Only available in English
  • Accepts clients: Worldwide with the exception of USA-based clients.
  • Currencies Handled: 41.
  • Client reviews: Over 85% are very fond of the service they have received.

Sign Up Process:

The sign up process with FairFX is completely online but we have strong indications that their conversion from visitors to customers is worse than of direct competitor Wise.


Conclusion:

Although FairFX does provide good service, deals with all important currency pairs, and accepts clients almost internationally, they don’t excel on this particular aspect.

With a single UK office, no website translations, and limitations for US clients, FairFX is by far less international-facing than competitors like Currencies Direct and in our opinion, less recommended for customers abroad trying to move money into the UK, for example those transferring money from USA to UK, France to UK or Spain to UK.

In addition to that, a relatively low conversion rate against its competitors shows us that although everything seems good above the surface, there is some kind of a product issue.

Additional Functionalities

Hedging:

FairFX is more geared towards retail clients than small businesses; That being said, they still offer the basic hedging tools that are expected of each Foreign Exchange firm.


App: FairFX’s Mobile bank app is great. Unlike many “apps” in this industry, you can actually make transactions on the go with ease. People are generally pleased with it with a rating of 3.5 stars on Google Play – the majority of negative reviews are from devices that were not able to run the app (which now appears fixed).

Not only you can transfer money with this app, but you can also easily reload your currency card, or order travel money, which makes this perhaps the most versatile currency app in the industry (view the best money transfer apps).


Conclusion:

For businesses, the offering is pretty standard. All the basic type of contracts to hedge your funds. For retail clients, the offering is far above average. Not only is FairFX a one-stop-shop for all currency needs, but its app also enables you to perform all desktop functions on the move.

FairFX Review Summary
80%
80 of 100 1 review
  • Credibility Score - 90%
    90%
  • Client Feedback - 95%
    95%
  • Fees, Exchange Rates - 84%
    84%
  • Global Reach, Availability, Service - 50%
    50%
  • Added Values - 80%
    80%

Bottom Line

FairFX has great rates, a strong reputation and high level of professionalism. Still, it has a different focus than just international money transfers – its world renowned prepaid currency cards. When it comes to bank payments, it has a few disadvantages. It has a single UK office, limited selection of currencies, and seemingly a more complex sign up process than its competitors. We think it can be a good choice but it doesn’t come in as one of our most recommended currency brokers.

 

 

 

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