CurrencyUK, formed in 2000, is a medium-cap currency transfer company. As with with similar companies, it’s headquartered in London, and employees several dozens of employees. There’s not a lot of information that can be found about this company as a whole, but everything about it is reliable.
Beyond the basic, like a proper authorisation to operate as a payment provider in the UK, it also has an incredibly detailed website which showcases the company’s strong staff. With this website, it’s easy to understand the services, and process, as well as send complaints if you’re unhappy with the service. To further attest for the company’s service, there are 500+ reviews on TrustPilot, describing almost nothing but pleasant experience with the firm.
From our direct contact with the firm, it seemed highly responsive, and with high willingness to fix errors on their website which we have noted.
FCA, HM Revenue & Customs (UK)
CurrencyUK can’t receive the highest score in the credibility rating criteria simply because it’s not large enough. Our most recommended firms like Currencies Direct or World First are a lot larger in size, trading billions annually, and frequently featured on mainstream media, while CurrencyUK simply isn’t.
On the other hand, we deem it as a reliable firm that will handle its clients money respectfully. All the “positive signs” are there. They are transparent and open about their staff’s qualifications, their pricing, and their services, and clients are happy with the service they have been provided. The company is running for 15 years now, and has not been associated with anything even remotely negative.
There are 500 CurrencyUK reviews to be found on TrustPilot, with an average rating of 9.6 / 10. Out of these reviews, only 2 are complaints, and the rest of them are highly positive.
Positive: Those who were satisfied with the service they have received from CurrencyUK said that:
The firm is trustworthy
The FX advisory services are professional
The staff is kind and courteous
The process is quick and easy to do
Regular transfers are sent on time
Negative: We could only locate two complaints in TrustPilot, and handful of neutral reviews. After a long dig, we saw that clients were raving about:
High spreads on small transfers (claimed to be at almost 4%)
No answer on email so had to pick up the phone to call the firm
Spreads doubled between transfers
Clients are generally very satisfied with the service they have been received from CurrencyUK. An average rating of 9.6 / 10 is extremely high, and 500 reviews is more than enough to determine it’s not accidental.
The complaints that were raised show CurrencyUK’s rate for smaller transfers (which includes a rather hefty fee) could be off, and that spreads can change over the course of time unless you fix them with your dealer (which is pretty common in this industry). Not the best indications but when you have isolated incidents you can’t really make a call.
Fees: £15 fee per transfer below £5,000, which is very high, almost “Bank High”. This is definitely a turn-off for anyone who will consider the company to make a transfer below this threshold.
Exchange Rates: CurrencyUK offers good rates, and to attest for that – there are 500 happy clients who wrote their reviews on TrustPilot and many of them specifically mentioned the preferable pricing they have received. It’s difficult to compare it to other firms’ costs, though, as things are extremely case specific.
Larger corporates are able to compare their pricing with other brokers rather easily, though, as they have a pricing API.
Limits: No specified minimum amount to transfer, no a max limit.
A 15 Pound fee makes CurrencyUK a non-valid option for transfers below that amount. Above it, they may offer a somewhat similar pricing to rival firms, and it’s advisable to compare between several providers in order to get the best quote.
Exchange Rates & Fees Rating
Global Reach & Service
Dedicated Dealer: Yes.
Ways to approach: Email, Telephone (sign up is online).
Accepts clients: Worldwide but not USA.
Currencies Handled: 37.
Client reviews: 96% positivee.
As CurrencyUK is highly associated with one specific geographic region, we were pleased to find out they can take on international clients and trade 37 different currencies like some of the larger firms. The only country that they cannot accept clients from is the U.S, which is very typical for companies this size which don’t have the resources to pursue a FinCEN legislation.
They are obviously not the most international company with a single office in the heart of London, but their offering is somewhat diverse and better of other small companies’ offering.
In terms of service, it seems clients are very happy with it, and the website itself also conveys these values. The company, which holds the Investing In People standard accreditation, is service-oriented as a whole and this is their main selling point.
Global Reach Score
CurrencyUK has a strong business orientation, and offers all the basic hedging tools, and even some more:
Stop Loss Orders
As the firm is regulated to provide firms with FX Options, it gives businesses even more flexibility with their hedging strategy. CurrencyUK’s certified corporate dealers are happy to build tailor-made FX strategies for each client.
CurrencyUK clearly advertises its service on the website, and there are some unique offers there like repatriation services for farmers from The Basic Payment Scheme (BPS). It doesn’t mean other companies are not able to provide this service, it just means that they better describe and sell it (which is also important for the client).
The firm doesn’t have an app, and its website is not mobile-responsive (thus difficult to browse via telephone).
Quality FX hedging tools and advisory, standard services for individuals (which are well-described and advertised).
The only negative is lack of an online trading system (and/or a mobile website or app). Update from August 2017 – there is a new trading system but it is for corporate clients at this stage. We will keep updating.
Special Features Score
Credibility Score - 80%
Client Feedback - 90%
Fees, Exchange Rates - 70%
Global Reach, Availability, Service - 85%
Added Values - 75%
CurrencyUK is a good trustworthy firm running from 2000 with hardly any complaints to be found about it online. It has above-the-average offering, mainly for corporate clients, and is sure to offer a great service. Still, it not our most recommended company because it's not one of the largest firms in existence, without any international offices, and without even an online trading platform. Overall, a good choice.
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