Is Currency Solutions Reliable?

Company size:  

Currency Solutions is a rather large Foreign Exchange firm, that unlike other companies, that usually handle both smaller and larger payments, focuses only on large transfers.

With 135,000 registered clients and £6Bn transferred since its establishment in 2003, it’s even fairly large firm, especially considering its approach that narrows down its potential clientele.

The company’s focus is on service, and the positive reviews it has received really reflect that goal. In comparison to all other companies in this domain, it has received least amount of complaints. Also our personal impression of the company is highly positive, every inquiry we had was addressed in the most professional manner within hours.

Regulated By: 

Financial Conduct Authority (UK)

Awards: 

Highest ranked company under the “Money” category by review mega-site TrustPilot:

Conclusion: 

When a company is operating for over 10 years, with 135,000 retail and personal clients, and there are 1,500 reviews online praising it, with close to no complaints, you can be rest assured it’s a trustworthy company.

Offices

We went to visit their London Offices at Hobbs court over at Jacob street in London (close to the financial district of the city and the London Bridge). Our impression was highly positive. Everything is conducted in a professional manner and the team seems highly trained and efficient.

It should be noted that they are working closely with a payment processing company named Zoopay (zoopay.com), and we believe these companies have the same ownership.

Office Photos – Currency Solutions

Do Clients Like Currency Solutions?

Research:

There are 1,500+ client reviews on TrustPilot and ReviewCentre.

TrustPilot has Currency Solutions rated at the very top of the money category, with close to a perfect score of 9.9 / 10. There are literally no complaints. The vast majority of the reviews there 5 stars reviews describing the perfect experience.

On ReviewCentre Currency Solutions rating is 4.75 / 5. There is a single complaint we could identify, and 61 positive reviews.

In total 99.9% of clients are recommending Currency Solutions, which is simply astonishing.

The single complaint we have received about the firm was successfully resolved. We were in direct contact with the company’s directors, who have later on met the client and he said he is extremely pleased with the outcome. Read more about our FX mediation services here.

Conclusion:

It’s very easy to reach a conclusion in this case, since there are over 1,500 positive reviews, and 1 complaint. The conclusion is that Currency Solution offers the best service bar none, and deserve a perfect score in this category.

Exchange Rate & Fees

Research:

Fees: None at all.

Exchange Rates: The exchange rate offered by Currency Solution depends on the amount transferred, and the currency involved. Similarly to other brokers, there are no upfront quotes, as they often change. Instead, you can apply freely for a quote and be contacted by the staff within hours with an executable quote.

There are many testimonials that suggest that the quote provided by CurrencySolutions can beat other companies. It makes sense as Currency Solutions is a very specialised company, with little overheads and a small staff, and it is probable that very large transfers would induce very tight margins.

We also know that with certain currencies like the Brazilian Real – they have unique local partnership which allows them to quote much better exchange rates than competitors.

Limits: The minimum transfer amount is £1,000 which makes it not accessible for those who are looking to transfer small payments or remittances. There are companies like World First that will happily take on smaller clients.

There no upper limit at all, for both phone transfers and via the online platform. Most online platforms are quite limited, allowing transfers of  £10,000-£50,000 tops, but with Currency Solutions, which deals with many businesses that transact large volumes constantly, there are no limits at all.

Conclusion:

It is reasonable to believe that the no-fee / tight margin combination will yield the best quote in the industry. The only downside is that the platform is limited and doesn’t allow smaller transfers to be made.

Global Reach & Service

Research:

• Dedicated Dealer: Yes.
• Offices: UK and Cyprus.
• Ways to approach: Email, Phone (during work hours), and via contact form on the website.
• Translations: None.
• Accepts clients: Worldwide, with the exception of USA.
• Currencies Handled: 29 appearing on website, but it’s possible to inquire about additional currencies.
• Client reviews: 99% of the clients who submitted their reviews online priase the level of support and service. Our first-hand experience with them was remarkable.

Conclusion:

Currency Solutions is the expert when it comes to service, a fact we have already established in this review. The only downside in this category is the fact that there are not translations to the website. Even though it does accept clients from most countries, there’s a feeling it’s a tad UK-centric.

Additional Functionalities

Hedging:

• Forward Contracts. (Not limited to 12 months)
• Participating Forwards.
• Custom Structures for Corporate clients.
• Protection Option.
• Risk Reversal.
• Contracts for precious metals.

This is the most complete business FX offering. With Currency Solutions you basically get… well… solutions tailored to your own business model. No one has the expertise like this company with derivatives.

App:

The site is mobile friendly and loads perfectly on every mobile device and tablet, but app is not a part of the offering.

Conclusion:

A very strong area for Currency Solutions, which has custom offering based on the clients individual FX analysis.