Currency Index Review

Company Information and Credibility

Company size:  

Currency Index Ltd. (hereafter “Currency Index”) was founded in 2008 in the attempt to provide better service than that found through bank currency transfers, as well as that provided by the currency exchange industry at large. Currency Index Ltd. has fewer than 20 staff, but manages to outperform much larger competitors by focusing on a specific client base and giving them personalized service and tax savings opportunities.

Regulated By: 

Financial Conduct Authority, HM Revenue & Customs (UK).

Awards: 

One of the most decorated company we’ve come across!

Conclusion: 

Though it is possible to complete transfers electronically, Currency Index has no standalone online transfer platform. Instead, the company leads with communication directly by phone, email, and chat. This fact actually separates them from the rest in terms of individual attention from broker to client. So if you’re a UK resident or business, seeking out the best company to exchange currency in your large transfer, look no further than Currency Index.

Client Feedback

Research:

With over 400 reviews on Reviews.co.uk, which is a platform which seems very reliable but we haven’t tested beforehand, and a 4/9 / 5 score, it seems clients appreciate the service.

ReviewCentre gave the exact same ranking based on 23 additional reviews.

The fact it has won a UK Customer Award just recently definitely backs up the claim it’s a service-oriented platform.

Conclusion:

Currency Index has cultivated a rare amount of satisfaction among its customers. Even though their reviews are somewhat few, those that are published tell us a lot about the remarkable service one could expect from Currency Index.

Exchange Rate & Fees

Research:

Fees:

Currency Index is in business to serve companies and individuals who are transferring large amounts of funds internationally. For transfers lower than £30,000, there is usually a £12 fee, discounted to £7 for Eurozone SEPA payments, and proof of payment is also available at request for £8.

For our readers, who use our GET FREE QUOTE button on this page, no fees will be incurred.

Exchange Rates:

For transfers under the £50,000 there’s no fixed margin in place. Like with most companies, it would depend how much you transfer and for which currencies.

For large transfers above that mark, using our registration link, you will be entitled to a fixed rate of 0.495%, the cheapest in the market. Cheapest than even competitors like TransferWise which don’t offer dedicated dealers, or hedging services. That applies for all currency pairings, and means saving of as much as 95% in some cases.

Limits:

There are no specified limits for Currency Index transfers. Our special deal with them makes links very affordable.

Additionally, here’s particular information the company gave us about how they handle European payments and save money to clients.

Conclusion:

A free transfer for all sizes, and a fixed low exchange rate for all large transfers? That deserves a perfect score.

Global Reach & Service

Research:

• Dedicated Dealer: Yes.
• Offices: UK.
• Ways to approach: Email and Telephone.
• Translations: None.
• Accepts clients: Generally speaking, globally, with the exception USA.
• Currencies Handled: All.
• Client reviews: 0 Complaints.

Conclusion:

Not the most global company with no worldwide offices, of even an international number, but on the other hand, exemplary service done in a professional manner that really does convinces us  things are optimally handled.

Additional Functionalities

Currency Index uses a versatile take on Time-Option contracts to save their clients the most money over the length of their contract. This effectively allows users to set a cap on their exchange rates, while taking advantage of lower rates as they become available. Some companies offer more sophisticated hedging options on their websites. But I would expect that some of these might be available after a short conversation with your Currency Index representative.

App:

Not offered and website is not mobile friendly.

Conclusion:

Very nice offering for businesses but nothing beyond the norm for individuals.