Do Clients Like Currencies Direct?
With 1,350 reviews submitted by clients on TrustPilot, we have more than enough evidence for Currencies Direct’s qualities. TrustPilot operates in 24 countries, and is considered by many to represent the national voice of consumers. On TrustPilot, the company receives an average score of 8.9 / 10.
In addition, there are 45 reviews to be found on ReviewCentre, another well known user review site in the UK. There, the average rating is not as glowing with 3.6 / 5, and 71% of the audience overall recommending the service.
If we combine the two, we get to an average rating of 8.82 / 10 across all platforms.
In addition to that, we have collected more than 20 client reviews on our comment section. Here is an example:
I am retired and I had to make an urgent transfer from my sterling account in the UK to a Notary’s account in France, in Euros, to pay the deposit on a flat purchase.
After many years spent in forex dealings, I was disgusted by the rates that my, and other, banks were offering, so I researched the market and , to my delight, found Currencies Direct. The simplicity of operation and the speed of processing my transaction was a pure delight and I would have no hesitation whatsoever in recommending them to anyone.Akos Nicolas Roth, Verified Client
90% or more of the clients are happy with the service they have received. These are the main compliments:
- Easy to sign up and get an account
- Helpful personal dealers
- Good exchange rates
- Added value when it comes to property
- Accurate timing
We could also find complaints among these reviews, indicating that:
- Some of the staff members were rude in their approach
- Additional information on the transfer, and relevant documents, are sometimes needed
- Credit Cards and Visa Electron, is not allow
- Recipient’s bank charged an extra fee
When we scan the negative reviews that were written about the company, we don’t see anything that alarms us.
When it comes to staff, it’s perfectly acceptable that out of almost 1,000 users, 10 or 20 won’t be happy with the dedicated dealer they were assigned to. The company hires hundreds of traders, it’s only natural that a minority of them won’t be as pleasant as the others.
When it comes to documentation, the HM Revenue & Customs make, and enforce, the UK government’s Anti Money Laundering rulings. Currencies Direct must closely abide their instructions, and sometimes require further documentation. This is in common with all Foreign Exchange firms.
In terms of recipient banks charging an extra fee, this is something rather rare that happens when transferring funds to (mainly) Asia. There is nothing Currencies Direct can do about it, and it will happen with any other company.
Credit Cards are a non-issue as well. There are few companies who accept credit cards, and even fewer clients who wish to transfer funds this way via commercial FX (the fees incurred by the credit company will be more significant than exchange rates anyhow).
To summarize, 90%+ client satisfaction, and the vast majority of complaints relate to requirements beyond the company’s control, due to national and international transfer laws.