Pros and Cons
- Over 250,000 Active Clients
- £6.2bn Transferred Annually
- Consumer & Business Awards
- Clients Rate it 9.5 / 10 (TrustPilot)
- Glowing Client Reviews on MoneyTransferComparison
- No fees EVER
- Expertise in Overseas Property
- Extreme Reach and Availability with 22 Offices Worldwide
- Unavailable In Some US States
- Exotic African Currencies Unavailable
Review Table of Contents
Is Currencies Direct Reliable?
Do Clients Currencies Direct? Reviews From Across the Web
Currencies Directs Exchange Rate & Fees
Global Reach & Service
Is Currencies Direct Reliable?
Currencies Direct was founded in 1996 in the UK, and has grown at a staggering pace. From a small-operation, the firm has grown into an industry leader that now serves customers on all 5 continents, with offices in the UK, Spain, Portugal, India, China, South Africa, and the USA.
Currencies Direct employs more than 500 employees, has served more than 250,000 corporate and individual clients, and transfers more than £6.2 billion annually, making it one of the largest currency firms in the UK.
It was recently bought for more than £200m by Palamon Capital and Corsair Capital. Corsair’s president, Lord Davies of Abersoch, was previously the Minister of State for Trade, Investment and Small Business. In August 2016, the firm appointed Mr Antony Jenkins, the former CEO of Barclays, as its non executive chairman. This event has signified that Currencies Direct is officially in the “Big League” of money transfer companies in the world.
Consumer champion of the year, 2017, Money Age Magazine.
Most positive client reviews in 2017, MoneyTransferComparison
Level 1 credit rating, D&B
National business awards finalists, 2006
Money Age Magazine, Money Transfer Provider of the Year, 2016, 2018.
Best Rated Money Transfer 2019 MoneyTransferComparison
Currencies Direct is one of the largest and most respectable currency firms on the planet. Operating for more than 20 years now, it has offices spanning 22 locations worldwide. Highest Credit Rating from Dun & Bradstreet. Steadily Growing.
With its recent acquisition by two of the most respectable VC firms in the market, we anticipate that it will continue growing, while maintaining its excellent service.
We have been to inspect Currencies Direct’s offices at Canary Wharf Street in London, at the heart of the city’s financial district. Its offices are pleasant and the staff members are friendly and professional. They eagerly welcome clients to visit and meet with them.
Currencies Direct offices – photos:
Do Clients Like Currencies Direct? Currencies Direct Reviews from Across The Web
With 2,500+ Currencies Direct reviews submitted by clients on TrustPilot, we have more than enough evidence of Currencies Direct’s qualities. TrustPilot operates in 24 countries and is considered by many to represent the national voice of consumers. On TrustPilot, the company receives an average score of 9.5 / 10.
In addition to that, we have collected more than 20 client reviews in our comment section. Here is an example:
Akos Nicolas Roth, Verified Client
I am retired and I had to make an urgent transfer from my sterling account in the UK to a Notary’s account in France, in Euros, to pay the deposit on a flat purchase.
After many years spent in forex dealings, I was disgusted by the rates that my, and other, banks were offering, so I researched the market and, to my delight, found Currencies Direct. The simplicity of operation and the speed of processing my transaction was a pure delight and I would have no hesitation whatsoever in recommending them to anyone.
When we scan the negative reviews written about the company, we don’t see anything that immediately alarms us.
When it comes to staff, it’s perfectly acceptable that out of almost 1,000 users, 10 or 20 won’t be happy with the dedicated dealer to which they were assigned. The company hires hundreds of traders, so it’s only natural that a minority of them won’t be as pleasant as others.
When it comes to documentation, the HM Revenue & Customs make, and enforce, the UK government’s Anti Money Laundering rulings. Currencies Direct must closely abide by their instructions, which may sometimes require further documentation. This is common across all Foreign Exchange firms.
In terms of recipient banks charging an extra fee, this is something rather rare that happens when transferring funds to (mainly) Asia. There is nothing that Currencies Direct can do about it, and it will also happen with any other company.
Credit Cards are a non-issue as well. There are very few companies who accept credit cards, and even fewer clients who wish to transfer funds in this way via commercial FX (the fees incurred by the credit company will be more significant than the exchange rates anyhow).
To summarise, there is 90%+ client satisfaction, and the vast majority of complaints relate to requirements beyond the company’s control, as a result of national and international transfer laws.
Currencies Direct’s Exchange Rate & Fees
Fees: No fees at all. Free transfer from anywhere, to anywhere on the globe.
Exchange Rates: Currencies Direct operates in similar fashion to other companies in this industry, i.e., exchange rate margins are quite flexible and depend on the volume of trading.
On the website, you can view real-time savings in comparison to banks. On average, on a 10,000 Pound transfer (to Euro, USD, or Australian Dollar) you will save 280 Pounds. On larger transfers, conducted via telephone, you will enjoy even lower margins, and thus increase your savings.
Limits: The minimum transfer amount is £100 which is quite low, while there is no upper limit on transfers.
Currencies Direct handles diverse range of clients, from those who are sending small remittances back home, through property purchasers, to large corporates that move millions between currencies each month.
Global Reach & Service
Ways to approach: Email form on the site, call-back form on the site, and face to face meetings in local offices worldwide.
Translations: French, Italian, Portuguese, Spanish, Norwegian, Danish, Swedish and Chinese .
Accepts Clients: Globally, and there is also dedicated local support in 7 countries!
Currencies Handled: 39.
Client Reviews: Global clientele base that seems very happy with the provided services.
Currencies Direct is the most localised company we have tested to date, bar-none. There are dedicated support teams, and translated versions of the site, for a wide variety of clients from various countries.
This is precisely what we would expect from a top-notch company. Local agents everywhere that are ready to step in and assist clients, regardless of where they are in the world, or where they are sending money.
For large transfers it’s quite common for the person or business making the transfer to meet face-to-face with the company making the transaction, and with Currencies Direct, this is definitely possible.
In addition, Currencies Direct can help prospective clients save on recipient bank fees. With so many local bank settlements, it can make sure that the transfer remains domestic on the client side, as demonstrated below:
- Market Orders
- Limit Orders
- Rate Watch
- Forward Contract
- Guidance on property purchase – including unique guides for specific countries
Regular Transfers, and Pay with Debit Card.
The Currencies Direct website works well on mobile, and the company also offers a multi-platform mobile application (works on both Android and iPhone devices).This recently rebuilt app is efficient, diverse and generally speaking one of the best you could find in the industry.
Very few other companies offer as many unique features as Currencies Direct. The hedging department has all the tools you would expect, the online platform is really good and has some unique functions such as “Watch Rate Alerts”, the app is fully functional and friendly, and the brokers are helpful.