Caxton FX Money Transfer

This review of CaxtonFX money transfers review will reflect all the data we have managed to discover about the firm.

📝 CaxtonFX isn’t of the top 10 best ranked companies on Money Transfer Comparison May 2020 list, based on its editorial ranking. Want to find other options? take a look at Caxton FX recommended alternatives here.
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🏛️ Established2002
🌎 International ClientsNo – UK Only
💱 Currencies Offered28
💷 Minimum Transfer£50
📲 Trading viaOnline / Mobile
🏢 Offices InLondon
⚖️ RegulationHMRC & FCA
🤯 FeesNo fees on overseas withdrawals and purchases, but a £1.50 fee for domestic ATM and transactions
Promotional CodeNone
👨‍👩‍👧‍👦 Client Reviews2,504 reviews (Trustpilot)
⭐ Client Rating4.7/5 (Trustpilot)
Websitehttps://www.caxtonfx.com/
🏆 AwardsFX Provider of the Year, awarded by the FT and Investor Chronicle Awards (2018)
👍 Advantages
  • A focus on a strong ATM and card experience
  • No fees on foreign purchases or ATM withdrawals abroad
  • Positive customer experiences
👎 Disadvantages
  • Limited amount of currencies
  • Limited amount of other services
  • Fees incurred when uses domestically

View Recommended Alternatives:

You can find top 3 Caxton online competitors:

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moneycorp
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  • Overall company rating 92%
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ofx
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transferwise
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  • New and Exciting

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    Transferring 2bn/Month

Our Rating: N/A%

Status: Not In MTC’s Most Recommended List

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Company Information and Credibility


Company size:

Caxton FX remains to be an SME, with around 110 employees on LinkedIn. The company has only one office, which is based in London. Having been founded in 2002 however, Caxton is a well-established player in this market, with a keen eye of specialisation.

Regulated By:

Caxton is fully regulated in the UK under the Financial Conduct Authority (FCA) and HMRC. The FCA ensures that your money is safe when using Caxton — if the company gets into financial difficulty, “Client Money” is safe. Caxton also claims to be committed to anti-money laundering policy.


Awards:

Caxton’s most recognisable award was winning the FX Provider of the Year, awarded by the FT and Investor Chronicle Awards (2018). They are regularly featured in the media, in which they are mentioned several times per month by British newspapers regarding travel currency service providers.


Conclusion:

Caxton FX isn’t a household brand name, but it’s certainly established. The company is a medium-sized company, with over 100 employees, and is fully regulated. 

Client Feedback


Research:

Trustpilot has over 2,500 reviews on Caxton FX, in which they are rated 4.7 out of 5. 

4.3/5 rated on Google with 9 reviews.


Positive:

  • Reliable service
  • Easy-to-use app
  • Good customer service
  • Strong product
Negative:

  • Rates being better among competitors, such as Revolut
  • Doesn’t work in many different countries
  • Faulty contactless function
  • Bug-ridden app

Conclusion:

On aggregate, Caxton FX have a very strong reception by customers. This is backed up on other review sites too, not just Trustpilot. However, the negative reviews shouldn’t be ignored, as they allude to the possibility of being able to get a better exchange rate elsewhere (some competitors use the interbank rates), as well as having a very limited selection of countries that the card works in.


Transfer money abroad (more options) 


 

Exchange Rate & Fees


Fees:

There are no fees incurred when using the card abroad. There are fees however when you use the card domestically (£1.50). 

Exchange Rates: 

The exchange spread taken is not publicly disclosed as a flat rate. They do say that exchange rates can be locked in, which is a good feature, but it’s impossible to say much about the exchange rates other than they’re not the interbank rate, which is what Revolut uses. 

Limits:

Minimum of £50 can be put onto the card. A maximum single deposit is £12,000 (£50,000 annual). Importantly, there is a maximum ATM withdrawal per day amount of £300.


Conclusion:

There’s a dangerous misconception around Caxton claiming to have no fees abroad. Whilst this is true, customers are not warned that the ATM providers themselves may have a large fee, meaning customers have been put into a disadvantageous situation because of how Caxton market themselves.

Global Reach & Service


Research:

  • Dedicated Dealer: No
  • Offices: London
  • Ways to approach: Email, Twitter, Phone
  • Translations: No
  • Accepts clients: UK only
  • Currencies Handled: 28

Client reviews: Mostly positive (4.7 on Trustpilot out of 2,499 reviews)


Conclusion:

Caxton FX do not have much of a global presence. Whilst their customer service has been praised by reviews, there is not a dedicated dealer, nor is there much of a need for one due to their limited services. The lack of global presence however could make it harder to contact them when far across the globe. Lastly, the limited amount of currencies supported means that this is not a card you can rely on when travelling the world. Instead, it’s a card that you would more likely use for a single destination trip.

Additional Functionalities

Caxton has everything that you expect when it comes to having a card. You can manage it from your app, it has contactless, and it has chip and pin security. Given that it’s somewhat borderless, the card can have multiple currencies on one card.

If you’re worried about currency fluctuations, you can lock in a fixed rate with Caxton. They don’t define this as hedging, but it is similar, as we can only assume that they give you a slightly worse rate for taking on more risk. You can also be alerted each morning with an email regarding the exchange rates.

Conclusion:

As far as having a card goes, Caxton seems to have a good amount of functionality for it. However, their focus on this has a trade off: there’s not much functionality elsewhere, such as hedging forward contracts, integration with other software and so on.

Caxton Money Transfers Review Summary

Caxton is an established company with a great track record. They perform well in reviews, which appears to be down to one key reason: they specialise in providing only one, simple but effective service. This is a card that can be used abroad with no fees. Whilst it may lack functionality elsewhere, this can still be useful for many people (mostly holiday makers). It is limited however, as it isn’t appropriate for world travellers (limited amount of currencies) or domestic use (£1.50 charge). There is also an issue of not having a guaranteed exchange spread (or lack thereof), but you can lock in a rate for your trip.