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Update: Azimo review score was adjusted from 65% to 75% based on the effort the firm puts in resolving complaints. 

Azimo Money Review

Quick FactsPros and Cons
newazimologo

 

Established: 2012.


International Clients: ✘ UK/ Europe Only.


Currencies Offered: 198


Minimum Transfer: £1


Trading via: Online Platform only.


Offices In: UK


Regulation: ✓ Financial Conduct Authority (UK),


Fees: As low as £1-3 (1-3 days); As high as £12 for a 24h SWIFT


Client Reviews: Over 6,000 reviewers, mainly on TrustPilot.


Client Rating: 9 /10 (but several complaints on this website)


Website: www.azimo.com

Best Startup, Payexpo, 2013
Finalists, Innotribe, 2013

Our Rating: 65.0%

View Rating Breakdown


Pros

Transfer from £1
198 Countries
Cheap
Innovative
Loved by Clients
Easy sign-up

Cons

Limited to clients from Europe and the UK
No telephone transfers – Online only
No dedicated currency dealers
Fixed margins – non negotiable


Our Rating: 75.0%

View Rating Breakdown


 

 

Read More:

Company Information and Credibility


Company Information:  

Azimo, similarly to Transferwise, CurrencyFair. Lebara Money , is an online-only remittance platform. It has been getting a lot of positive media attention, as well as investor attention. In its last fundraising round, Azimo has raised an additional $20m, pushing it’s value to $100m.

Azimo, which was established in late 2012, was a success almost directly from the beginning. In fact, it has raised its first million in a seed round in 2013, when it was already serving 30,000 clients who signed up and made a transfer during that year.

Azimo is so exciting because unlike its peers, it allows cash pickup in some countries, and not only bank-to-bank transfers. Another exciting thing with Azimo is the ability to sign up quickly via Facebook login, and then being able to transfer up to £889 every 30 days without providing any further documentation (there’s even a Facebook app!).

Azimo has been featured on mainstream media several times, and always with a positive outlook from the reporter covering them. They were featured in the Financial times, the Guardian, Wall Street Journal and TechCrunch.

 

Regulated By:  Financial Conduct Authority (UK)

Awards: 

Best Startup, Payexpo, 2013
Finalists, Innotribe, 2013

Conclusion: 

Azimo is a financially sound company with $31.2 in investments, which has been operating successfully for the past 2 years. Their unique bank to bank and bank to cash combination, which can potentially push the large remittances companies like Western Union or Moneygram out of business, is revolutionary.

With everything we read about it in the media, plus 6,000 highly positive reviews of the company on TrustPilot, we could have concluded it’s credible and recommended, but based on our own experiences with them, we cannot recommend them.

Client Feedback


Research:

There are 6,000 reviews available on TrustPilot. Average score 9 / 10. Less than 1.5% of them are complaints.

There are sporadic reviews over other review hubs. We couldn’t locate anything with volumes, but we can say we have traced 12 positive mentions of them in forums, and found one complaint about them.

Update: There were several additional reviews by clients that were added below on our comment section. Most of which are bad, describing delays in payment, cancelled payments and the like.


Positive:

More than 90% love Azimo, and that’s why:

  • Money Arriving Quickly
  • Rates close to interbank
  • High level of service
  • Easy to use
  • Reliable online system
Negative:

The complaints we discovered about Azimo were around these topics:

  • Slow payment processing even to Europe
  • Bad exchange rate
  • Poor customer service
  • Site crashing

In addition, we can say that based on our partner referral experience with them, they are extremely slow on payments.


Conclusion:

The vast majority of client reviews are highly positive hailing the company for almost every aspect concerning currency transfers. The most common adjectives used to describe the company were around their promptness and how hassle-free the entire process was.

There are meaningful complaints about the company though. Seemingly the payments are delayed in some cases, and others are being cancelled to no avail. There are also many complaints about the customer support.

From our experience with them, it is very possible that the complaints about slow payments are true. They have failed to pay us our commission on time and keep dragging it indefinitely.

 


Read Enough?


Exchange Rate & Fees


Research:

Fees: Fixed fee of a Pound per transfer for a normal speed transfer (or 3 Euros from Europe); additional GBP/EUR 11 for a speedy transfer.

Exchange Rates: The exchange rates are usually very good, hovering at around 1% mark or lower. In fact, with this particular company it’s even easier to see how it fares against competition with Remittance Prices site from World Bank.

Example: On transfers of 300 GBP to Poland (exchanged into Euros), Azimo is the 3rd cheapest option with a cost of 1.48% (Transferwise is leading the list). That is remarkably cheap considering Azimo allows cash pick up as well – its direct competitor MoneyGream is charging over 7% on the same transaction! 

Example (2): On transfer of 300 GBP to Romania (exchanged into Euros), you will pay 1.68% on your transfer. That is the best price on the market, besides Transferwise, but again this is much cheaper than its cash pickup alternatives (Western Union can charge up to 30% on that transfer in some cases).  

Limits: From €2. In order to send €889 or more every 30 days, you need to verify your account and send appropriate documents, as dictated by


Conclusion:

Azimo’s rates are definitely better than all its traditional competition. In terms of bank to bank transfers, Tranferwise and Currencyfair are usually a bit cheaper, and firms like World First could be a lot cheaper if you are in need of a large transfer, but in its specific segment of bank to cash, it’s the best.

Global Reach & Service


Research:

  • Dedicated Dealer: No.
  • Offices: UK
  • Ways to approach: Email, Telephone.
  • Translations: French, German, Italian, Russian, Spanish, Greek, Polish, Portuguese, Romanian, and Turkish.
  • Accepts clients: UK and Europe only.
  • Currencies Handled: 198 countries.
  • Client reviews: Generally positive about the service they have received.
  • Our experience with them: Poor. Delayed payments. You have to chase them to get your money.

Conclusion:

Azimo is the best in its sector of providing a true remittance solution. In fact, it has translation to many of the top-spoken European languages, and offer an almost worldwide solution, with wider global reach than any of its competitors.

The best part? The withdrawal. Whereas most companies focus on bank to bank solutions, in some countries that is not possible. This is where Azimo’s model really comes into place. Mobile money transfers for developing countries like Kenya where banking system is unstable, and cash pickups all throughout Europe.

On the other hand, the service, based on our experience with them, is poor. If they treat their referral partners poorly, it is only reasonable to believe they treat their clients in the same way.

Additional Functionalities


Hedging:

  • None.

You can only make spot transfers.


For Online Sellers:

No Offering


App:

Really good app with full functionality! Easy to transfer money on the go. It’s rated 4.5 stars out of 5 in the Google Play store. The site and the app are both integrated with Facebook, so you can use your Facebook details instead of having to retype them.


Conclusion:

Really good app and a great sign up process, and nothing offered for businesses or large transfers, because they are simply not the target audience.

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ADWOA ABRAFI

CAN I GET EXAMPLE OF AZIMO TRANSFER NUMBER AND THAT IT TAKE MORE THAT A MONTH IN THE BANK IF SOMEONE SEND YOU MONEY
MY HUSBAND SEND ME MONEY AND IS STILL IN THE BANK WILL IT BE CANCEL WHEN THE MONEY IS STILL IN THE BANK FOR 3 WEEKS

Alina

How long time can stay money transfer without pick up ? I mean max days I can pick up money ?month ? Or ?

t mehmood

I paid for transfer immediately and the money was debited straight away. Azimo cancelled the transfer with no reason given. Its been 5 days and they have still not refunded my £1462.77 phone calls are unanswered. Emails are ignored
I have contacted trading standards to investigate this company
Your phone is still not working. I have contacted my bank and have been given the faster payments tracer id 00153425632bhrbmjq

Muhammad khan

I send money to family via Azimo for medical emergency it’s been 6 days money not recived yet and the most amazing thing is that Azimo provided number is fake it’s just take you to automatic advise to email . I email more than 10 no one replies yet … I am very disappointed that atlest contact or answer your customers desperate situation …. This is well out of order … I am going to take this further I am gathering all information for my case .

Thozama Zicina

I send money on 3 of august to south Africa still now 10th of August the money not received in south Africa. I sent couple of messages but they do nothing about it. I am thinking of referring the issue to legal matter to deal with it.
Azimo they do care.

kumbula obasuyi

I sent £507 to my girlfriend in Cameroon for her education through azimo on the 15th of September 2016
Azimo provide me with ref number for collection and they said the money is available to pick but when she want to collecting point in buea in cameroon the money is not available,this is about a week plus then I emailed azimo at [email protected] they said that the money will be there very soon but she want back money is not available pls what I do this very upsetting.

sandra

I just came to visit my family from Finland and while visiting I got short of money so my husband sent me 1330euro for my return ticket. It’s been 2 days now since I haven’t gotten the money. The transaction number they gave says available for pick up but when I go the Bank here they say there is no money with the transaction number I gave. How many does it really takes for a cash pick up to be ready when sent.

Barbora Božíková

Me and my boyfriend made transfer via azimo from english bank account to bank account in Slovakia. They cancelled it with no reason but money didnt return. They didnt reply on my emails and messages and we have waited for our money for 1 month!

andres

i sent money today via azimo via online banking WITH MY BRITISH BANK but still showing on site as funds not there the ref is VTVQX3 what do i do

Donato Bilancia

Tried to send money to Argentina URGENTLY to my family, to let them buy some Christmas presents. Azimo asked me to send them a photo of my debit card, which I promptly did. The process is still pending after many hours, my family will NOT receive money in time to buy presents, and their customer service doesn’t answer me to give an explanation. STAY AWAY from those people if you need a reliable service! If someone thinks my review is a joke, contact me and I’ll give you all the evidence you need. TERRIBLE EXPERIENCE!!!

Markus Qreini

I have made a transfer of EUR 500.- to Sri Lanka a month ago. The money never reached the recipient and a cancelation was not successful by now. Customer service wrote:

Unfortunately, due to our local partner’s issues we have not been able to cancel the transaction for the moment.

We have sent a reminder and put emphasis on resolving this situation as soon as possible. We will get back to you when we have more details and a solution.

Seems azimo has lost control over their international partners.

Markus

Yes, indeed. After that unscuccessful first transfer I have sent money through transferwise to the same recipient. They don’t offer cash pickup, but delivered the funds within 2 days to a Sri Lankan bank account. Everything went smooth. Good experience.

Markus

Simon

Hello – I am trying to send money to a business in Thailand but the website will not allow me to select ‘a business’ in recipients details – it is stuck on ‘An individual’ – does it matter ?

Azimo Affiliates

Hi Simon,

You should be definitely able to select the “business” option. Try to log out and log in again. If you are still having problems, please let me know at [email protected] and I will make sure you can make your transfer as soon as possible.

Have a nice day,

Sara

jm

my sender send me money via azimo and i always get email frm them, but this time sunday their time in uk he send me money but i have not recieve any email frm azimo which makes me wonder, also my bf gave me track letters instead of numbers as before

Samuel

I’ve been sent money from the Netherlands since Friday and I can’t pick up the money. I was at our local agency and they keep telling me that the transaction number isn’t in their system.

Dr L Norman

I sent a transfer to an overseas office of a UK registered Charity only to have it cancelled with no explanation and no appeal. Customer Service has been unhelpful and only replied to one e-mail in every five or six and refused to help, explain or escalate my complaint. My account was then locked and closed and presumably I am now blacklisted all for sending a charitable donation to an organisation that help the poor. I have complained to the FCA. Great caution recommended. Previous transfers have gone through well enough, although very slowly on occasions and I have had… Read more »

Kerry

Hello I just sent money from Germany to the US. I downloaded the app, and it was quick to use, and I had no problems. I really liked using Azimo. the money has already been received in the US and i only sent it yesterday. so pleased i chose them. more people should know about them.

CHARLOTTE GOOD

Aimo has been life changing for my year in Argentina – here it is impossible to get more than about £100 from the ATM and there are hefty charges both by Argentina and the UK for debit card use. So being able to send one decent transfer a month for a small fee has been wonderful. The app is super simple to use; the money usually is available for pick up wihtin hours (NB dont do on a Friday night and hope to pick up Sunday … working days only). I could not recommend it more highly.

Anene

Hello Azimo, Somebody sent me 800 pounds from Manchester on Sunday through Azimo swift money transfer, he told me to contact the agent for the remittance but when i called them, they were asking me for the code but when i called the sender, he said he was not allowed to get the code that it is the beneficiary that is supposed to pay for the code, is it true?

Gillian Lawson

After 2 successful transactions with Azimo I was asked to verify my card with a picture, which I did. I received an acknowledgement of this and told my transaction would go through shortly. It didn’t and after nearly 2 days I asked for it to be cancelled which they said it was. I have checked my bank a/c today to find 2 transaction amounts debited by Azimo 4 days ago. I’ve been online for 2.5 hours to them today to ask for the money to be refunded. They deny this and keep posting up the same old nonsense about my… Read more »

Anene

Please i need an immediate answer to my question because this quarrel is getting on my nerves already, When someone sends you money, is it true you have to pay for the code as a receiver or the sender has to settle everything before he sends the money to his beneficiary? Please i need an immediate reply.

Adeel

Worst money transfer service ever. I have sent 300 euros from my bank account after some time got an email that my order is processed. But when I login the website it showed me order status “Cancelled” nothing else????
I contacted their support which is terrible they had no clue about that and told me your transfer is cancelled and you will get your money back within couple of days WTF???
Still have not received my money back?
Today contacted support again and they told you will get your money back in 2-5 days.

Transfer : U2PUE4

Never gonna use their service again
WORST service

Kulsum Begum

Very Poor and unprofessional service, failure to complete the transfer ( wanted to transfer £200 to my husband’s account in Canada to pay my student loan ) which caused account overdrawn which never happened before, had to pay daily fine. Finally after two weeks I had to use my Currency Fair Account to complete the same transfer within 2 business days. Providing me false statement that money already been transferred and then asking same personal information which I already provided before and using excuse that Beneficiary bank is asking different question. Later Azimo mentioned it was their crap third party… Read more »

Azimo Customer Care

Hi Kulsum! Please check your inbox – we sent you several e-mails last week informing you that we’d sent you a full refund of this transaction. We apologize for all the inconvenience!

Stephen Twist

As a senior lawyer with ten years an experience traveller in Argentina, I am very familiar with Azimo, having undertaken many previous transfers with them. I now have serious issues with the deficit of service from Azimo’s agents here in Buenos Aires. This is my second consecutive transaction where their agents have failed to provide money, notified by Azimo as available for collection. Additionally, although not critical, the offices of their agents Argenper are poorly appointed and inadequately staffed. Two of their offices in Buenos Aires – Corrientes and Constitucion pose significant safety risks to the traveller. Three of their… Read more »

Joannah

Azimo is asking for a copy of my passport or residence permit. Have they asked any of you too for these documents?

Jane Wambui

Azimo is the best!! Quick response 24/7.Your money is safe in their hands night and day.Adequate service,quick transfer and almost quick as handing over the money with your own hand.Through Azimo you can always make your family feel your love and no matter where in the world you are.

Sofia

I sent money to Russia on Tuesday and it has never arrived! the recipient got an email that the money arrived to the bank and not to the account!!! I paid for its arrival to the recipient not to the bank!!!

Ben

DON’T USE THIS COMPANY…

they promised 3 days delivery max… after 2 weeks they refunded me because they couldn’t do it anymore… took them 2 weeks to communicate this!
Their facebook and online chat is useless as no one ever replies to your messages. No phone numbers to call either… what’s that all about???

they get the award for the…
WORLD’S WORST COMPANY of 2017

Garry

Thank you for this site, I was looking to send a lot of money through Azimo to Gambia but after reading the reviews it has made me look elsewhere

Its through these reviews that we as customers stay safe and chose wisely

K Segal

Have read all the reviews published. There is a worrying trend. After a few successful transactions, I had to contact their customer service. Useless chat and pointless answers. It seems they have 2 examples of answers to use for an occasion.

Jacob Phelps

Very bad exchange rates and poor customer service.

Mohammad Ali

Hi
i have send money to U A E oN 26 June 2017 but never got it AZIMO was keep telling money has been paid in Account but we never got the MONEY.
I adivce EVERY ONE nevr USE AZIMO
VERRY BAD
VERY BAD
Custumer service is very bad ever thing about them is BAD AZIMO

Philip Sale

I am a British Expat living in Colombia, and have been using Azimo for the last couple of years to transfer my pension monthly, the service has been problemomatic, mainly due to their local Partner. The Exchange rate has been excellent, which has been the only reason I stuck with them. However, recently they changed Partner, and after initial teething problems, my Pension is now being transfered into my local account, the same day, you can’t improve on that. Long may it continue! Thanks Azimo.

Carl

Worst experience sending money online… Please avoid at all costs. I have made a 300 pound transfer to Moscow, Russia on the 3rd of August and the recipient never got the money. In hopes of clarifying this situation, I wrote an email to Azimo and they replied the following: This transfer is shown on our system as delivered to the beneficiary’s bank, even though the transliteration of the name might be incorrect. Due to the Russian legislation, the beneficiary’s name on the account needs to match 100% with the one written on the transactions and that’s why it is always… Read more »

I suliman

Hi
I have made a transaction to send 950 US dollars.
I received a message that the money available for pick up. We t to the bank but no money available. It is now over 5 days.
Azimo not answering emails and no telephone number to contact.
I am traveling back and need my money refunded
Very bad service. Would not use again. Would not recommend to friends

Edozie

On 10th September I made a transfer using Azimo using the transfer reference number of HW5RK3. I have been told that they have sent this money but yet to see evidence in the destination account. This is very unhealthy for building trust and I want to give them a benefit of doubt. Can you please sort this out ASAP?

Craig

I have made a transaction but needed to upload passport details which i did then got an email saying documents rejected and referred back to the upload page which is the same as the transfer page. I am not trying to upload a photo again because money has been taken from my bank account. So where the money is I do not know but the recipient cant puck it up because it needs more information. Should I just get a refund from my bank?Am I screwed?

Koen Lauwers

I tried to make a transfer through Azimo to Ecuador. The first transaction, paid with my Visa, was cancelled without clear explanation. My funds were blocked for 14 days. My bank guaranteed me that Azimo could unblock the amount a lot faster if they wanted to. I contacted them about this but they failed to do so. Because my Visa transaction was cancelled, a few days after, I started a new transaction but this time with an online transfer to their account. Again, this transaction was cancelled without clear explanation. All they said it was due to ‘regulatory requirements’. and… Read more »

David

I received an email from Azimo stating that I could get 50% discount if I transfer money to Nigeria before midnight of 27 November 2017. I transferred money to Nigeria on 26 November 2017 expecting to get the 50% discount promo promise. To my surprise, I was charged the full amount. I rang Azimo customer service number, 020838831528 several times today only to be cut off after the automated messages had run out. I sent an email to the company only to receive a reply asking me to use a specific code to create my next transfer ‘so 3 of… Read more »

Olatunji Ola Adediwura

I use to trust Azimo and I’ve made lot of transfer with them. But in recent time, there have been issue of the recipent not receiving the money send. On the 1st of Dec, I send money through Azimo and it shows paid out. Up till now the payment have not been remmited. And all the messages send to customer care was not reply up till now.

oluwakemi

I sent money to my sister from united kingdom to Nigeria. The money had was taken from my bank account and only for me to received my money hours later I got an email from azimo to confirm the name date of birth and place of birth of the recepient which I did and money never sent.What rubbish ad this is Xmas festive period and azimo have closed for today 23rd of December. Could you please refund my money back into my account

PEDRO UGBENE

I sent money via Azimo to Nigeria since the 8th of January, and up till this moment the recipient has not received the money. i have sent almost 7 emails to Azimo but there was no reply. I tried to call Azimo, the first number they provided was fake and i deep through again and got the second number which i have been calling since two days now, it was ringing but no one is picking the phone. Pls could you provide me with the number i can call and speak to someone as the money is urgently needed for… Read more »

Pablo Zaremba

If you are a frequent sender, most probable is that Azimo will ask you for a proof of funds, which will require and approval cycle that takes between half and a whole day. This is fine as long they do it ONCE, but they will ask you to proof funds EVERY SINGLE TIME you make a transaction (four in less than a month in my case), and always AFTER BOOKING YOUR CREDIT CARD (NEVER BEFORE), so they’re sure you’ll prefer to wait their crappy customer care instead of waiting your credit card to be refunded. If you were asked BEFORE… Read more »

Gina

My name is Gina from Ghana,my husband sent me 525 Euros to come home which is very important but Azimo sent the money to a bank they are not even connected to so my husband wrote them and ask for changes and they said it will be done in 24hours and here we are about 2weeks now no changes or refund has been done.please this id very painful,disrespectful and unprofessional.please refund the money back into my husbands account.this is the worst system I ever seen in my life and I want to tell everybody that Azimo can kill if you… Read more »

Adetuyi A

I am so unhappy Azino that i am yet to receive the Naira transferred for which i was debited 2801 pounds in my UK account and i told Azimo this cash is for urgent medical purposes. I am getting so frustrated and will be glad if you can return back my 2801 pound if you are not able to do the exchange today so i can do it urgently else where. I have given you my proof of ID and you acknowledged that the ID is accepted. I also called my bank to release the money to you yesterday which… Read more »

Emmanuel Animasaun

This azimo is grossly inefficient and lack appropriate standards required in modern day online business. I made 2 separate transactions since Friday. They asked me to submit my proof of income. I sent this through their support email. The status of these transfers has been changing from in progress to documents under review. I contacted them through the chat platform but no response. What can I do in this situation

Jm

Hi.. it’s bad experience using Azimo, i am using this for almost a year.. and yet now i am getting troubles with azimo. We just want to refund the money, but no one take an action. It’s a stupid thing that they’ll get the money without working hard for it! I send more the 3000 kroner until now my recipient couldn’t get the money!

Pretty

The worse money transfer so far, i regret using them. They have actually spoil my weekend. sent money through my UK account into my husband’s Nigeria account as he has been using Azimo for a while now. However, the money got stuck and the status kept saying money has left UK to Nigeria and transfer processed over 3 hours now. Tried to contact customer service. I got a reply saying they are approaching closing hours and will be back on Monday and someone needed this money so badly……..there will be no second chances this is the end of I and… Read more »

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