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World Remit Money Transfer Review

Update: World Remit review score was downgraded slightly from 81.0% to 77% due to client complaints and inquiries that were left on the comment section.

Quick FactsPros and Cons
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Established: 2010.


International Clients: Almost: UK, USA, Europe, and Asia (far east and middle east).


Currencies Offered: 110 Countries.


Minimum Transfer: £1


Trading via: Online Platform only.


Offices In: UK, USA, Canada, Australia


Regulation: ✓ Financial Conduct Authority (UK),  ASIC (Australia)


Fees: As low as £1 


Client Reviews: Over 10,000, mainly on TrustPilot.


Client Rating: 9.5 /10



Awards
Global Forum on Remittances and Development (GFRD), 2015
Best Money Transfer –  International Association of Money Transfer Networks (IAMTN), 2012
The International Fund for Agricultural Development (IFAD)- Best Practice in Remittances for Development, 2015

Our Rating: 77.0%

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Pros

Transfer from £1
110 Countries
Remittances-Oriented
Cash Pickup
Good Client Reviews (Most of them)
Transparent Quote
Supports Interac (Competitors don’t)

Cons

Limitations on Transfer Amount
Transfer Online – No Phone Transfers
No Hedging Tools
Some Complaints about Service
Bad Reviews from Past Employees


Our Rating: 77.0%

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Company Information and Credibility


Company Information:  

World Remit, started off by Dr Ismail Ahmed has somewhat of a similar concept to companies like AzimoTransferwise, CurrencyFair and Lebara Money Transfer (which we call remittance companies). It’s an online platform with a strong focus on remittances, where the idea is to slash off price as much as possible, and get to a wide reach of developing countries.

They have been successful in fulfilling their founder’s vision about a fairer, cheaper, more transparent, remittance company which has been receiving tremendous feedback from both clients and media.

They have been regularly covered in mainstream media over the course of the the past 3 years where they raised over $100m in total, with the aim of Taking up on Western Union and Moneygram (as mentioned by Techcrunch).

Recently, they have been questioned by Australian regulator, ASIC, in suspect of conducing fraudulent transfers. It turned up to be a funny incident in which the regulator was unaware of common African surnames like Goodwill and Goodnews, which were deemed as fake by it. The incident was quickly resolved to the satisfaction of both parties .

Regulated By: 

Financial Conduct Authority (UK), ASIC (Australia)


 

 

Awards: 

Global Forum on Remittances and Development (GFRD), 2015
Best Money Transfer –  International Association of Money Transfer Networks (IAMTN), 2012
The International Fund for Agricultural Development (IFAD)- Best Practice in Remittances for Development, 2015

Conclusion: 

Though World Remit is rather new, in comparison with the industry giants like Currencies Direct, World First, or Moneycorp, it’s not really in the same sector as them.

As an online-only remittance company that allows cash withdrawals and mobile uptime payments, it’s actually one of the veteran companies. With very strong backing from VC’s like Accel Partners, continued investment, and over 5,000 client reviews online, we call it highly trustworthy.

Credibility Rating

Client Feedback


Research:

We have located over 5,50o 10,000+ reviews on TrustPilot, the leading client review platform in the UK. Out of them, less than 2.5% are complaints, and the average score is 9.5. Although there’s an overwhelming amount of highly positive reviews, it’s important to bear in mind that it means that there are more than 150 complaints/ bad reviews.

On the Australian ProductReview.com.au reviews are mixed. The overall is still positive with more than 90 positive reviews  out of 119 submitted, but it still means that there are quite a lot of unhappy customers. The overall score there is 3.9.

Though we usually don’t take Glassdoor reviews into consideration, in this case we thought it’s worth mentioning. There are 18 reviews, of which the majority are negative experiences, and the total is 2.1 / 5.

We have also received two complaints on our comment section which we have factored into the score. We don’t get that many comments on MoneyTransferComparison.com, so WorldRemit stands out in a bad way.


Positive:

All in all when we crunch the numbers, about 90 percent of the reviews we have managed to collect are positive. These are the strong points of World Remit according to them:

  • Easy to use
  • Cheap prices
  • Good reach
  • Good service
  • Revolutionary for work immigrants
Negative:

The complaints we discovered were around:

  • Service – incompetence and long waiting times to get a reply
  • Slow – takes a long time to process a payment
  • Bad employee training and disconnected management

Conclusion:

Most people had terrific experiences with World Remit, but we should not take complaints into consideration. The complaints are quite repetitive across the board, and the Glassdoor reviews gives us insight to a startup-mentality company which is not well-organized, which can explain delays in transfers, and incompetent service.

The bottom line is that it’s probably a very good service but it will take years of running until it gets to perfection.

User Rating

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Exchange Rate & Fees


Research:

Fees: 2.99 Pounds per transfer from the UK, 3.99 Australian Dollars from Australia, and 3.99 US Dollars from the USA.

Exchange Rates: Exchange rates offered by World Remit are not advertised. When we crunched down the numbers we got to about 1% margin from Pound to Euro, and similar markups on other currencies. Some currencies are a lot more expensive.

These are definitely good markups, especially in comparison to other companies offering cash pickups. It’s just around the same mark as Azimo, while being a tad more expensive than Transferwise and Currencyfair which maintain lower, steady, margins (with exceptions like additional 1% incurred on transfers to India by Transferwise).

Limits: From €1. There are strong limitations when it comes to transferring large amounts using World Remit. In fact, you can only send up to 2,000 Australian Dollars, 8,000 American Dollars and 30,000 Pounds per transfer. This makes this platform inapt for the majority of our audience (property purchasers and businesses), but should not bother those who are using it for remittance purposes.


Conclusion:

Not the highest fees, and good rates especially for developing countries where you can have mobile payments or cash pickup (where the alternative is Western Union which can easily charge 10% of the transfer to some countries).

Exchange Rates & Fees Rating

Global Reach & Service


Research:

  • Dedicated Dealer: No.
  • Offices: UK, USA, Canada, Australia
  • Ways to approach: Email, Telephone.
  • Translations: French, Spanish
  • Accepts clients: UK, Europe, Australia, USA, and most of Asia.
  • Currencies Handled: 110 countries.
  • Client reviews: 85% Positive, some service complaints

Conclusion:

World Remit has good global reach. It is accessible by most remittance-sending countries in the world, and the payout options are rather diverse. Between western countries there are only bank-to-bank transfers, but with developing countries you can withdraw funds in cash or as mobile payment.

There are no dedicated currency dealers assisting you,  but it all makes perfect sense considering the focus of the company. They don’t deal with high value clients which need to hedge their large transactions; Instead, they focus on work migrants who are sending money home.

Global Reach Score

Additional Functionalities


Hedging:

  • None.

You can only make spot transfers.


App:

Excellent app with the full functionality as the website. As soon as you have registered to the online platform, you can also sign up to the app, and be able to make payments with one click.

It has been rated well by clients who used it, with 4.5 / 5 rating with more than 4,000 reviews.

I’m in love I’m in love with this app. Have been with western union for decades. But this guys has better sending rate. Hope they continue this way. 5 stars from me

Conclusion:

Nothing business oriented, or large transfer oriented, but one of the best apps in the business which has been also chosen as our one of our top money sending apps.

Special Features Score

 
Transferring Large Amounts?
 

 

34 comments

  1. Donald Lamont

    WARNING; WORLDREMIT CAN LOSE YOUR MONEY AND NOT REFUND IT BACK TO YOU. Users of WorldRemit need to be cautioned that WorldRemit sometimes loses the money in the transfer, and does not refund the sender the money that WorldRemit loses. For example, in my case, the receiver did not pick up the money at the destination, and WorldRemit then says that they will refund the money back to the sender’s account. WorldRemit sent me an email stating that the money was put back into my bank account, using their interac service called beanstream. However, when the money did not show up in my bank account, I sent WorldRemit a copy of my bank statement, showing that the money was not in my bank account. Even with this proof, WorldRemit would not send me out the refund again, and just sends emails to me saying that the refund was successfully refunded as confirmed by beanstream. I have also talked to WorldRemit Customer Service at least 8 times regarding this problem, and Customer Service only says that the refund was successfully refunded as confirmed by beanstream. WorldRemit Customer Service also told me to talk to my bank regarding the problem. I have talked to my branch manager twice regarding the refund, and he checked and then said the my account did not receive the refund from WorldRemit. I should mentioned that my case is not unique, and I have read many other complaints on the websites from senders using WorldRemit, where WorldRemit has lost their money and would not reimburse them.

    Posted on October 11, 2016
    • compare

      Hello Donald and thank you for your valuable feedback.
      I must admit that when we complied the review we could not find as many complaints as you describe here!
      Could you send us references of other cases you have encountered? Also, could you send us more data about your own case? Did you complain to them?
      We could contact them on your behalf and see what they have to say. If they do not provide a sufficient explanation we will amend their rating for worse.
      As you can see in this review of Xendpay, a competitor of theirs, we have received dozens of complaints and amended the rating accordingly.
      We also have our FX resolution centre for that.

      Posted on October 13, 2016
  2. Mugwanya david

    Why is there delay in receiving money on to my mobile mobey account….

    Posted on November 4, 2016
    • compare

      Please contact the firm for that. You have not provided enough detail on your transaction.

      Posted on November 5, 2016
  3. Uwe Bruemmer

    I sent money to my wife in Indonesia somedays ago,the amount is 2975 euro. I written emails two times to customer service but I just got outhomatic machine answered. Then I tried call and they told me that the transfered is canceled because have technical problem and will give back the money to my account. My customer no is WR 568124 and my transaction no is 10842448. So far I often send money by WorldRemit and never have any problem before and I always feel satiesfied. But this time I feel worried with this problem. How long the money will be back to my account exactly ? because I want to make a new transfer again because my wife really need the money this time. Thank you.

    Posted on November 5, 2016
    • compare

      Hi Uwe, sorry to read about your experience. Seemingly, World Remit is facing a lot of problems, as this is not the first complaint about them on this website. I’m afraid we cannot provide any meaningful answers to your question, please go ahead and ask them directly.

      Posted on November 6, 2016
  4. Herman Biesma

    I used the services of WorldRemit for a few years. Sometimes small problems, but they were solved. Until I started to have two problems. 1) I can not use my Dutch credit-card living in Sweden, because they ask for a Dutch address. (Why?) 2) I got a new credit-card from my bank, WorldRemit did not accept that card.

    For the second problem I contacted customer service several times. After the 3rd time, I told them that I would write e negative review on TrustPilot, because it would just take a few weeks before I could not use my old credit-card anymore, what made it impossible for me to send money. A few days after I send that message, I got a long letter from WorldRemit. Suddenly it seemed to be that I was a suspect. I had to give them much private information about myself AND 7 of my “receivers”. Including sending them an ID from my receivers. Also very strange, because for 3 of them my last payment was long time ago. One even 1,5 year ago I think. So I send them a reply with everything they asked…. as far as I could. How can I contact people from long time ago and ask them for an ID! The same day I got a phone call from someone in London who spoke bad English. He started to talk about my credit-card problem. And then at the end of the conversation he suddenly started to talk about my negative review on TrustPilot. He advised me to change my 2 stars in at least 4. Hm…. I told him I would do, but only because he advised me in a way: “If you don’t do it, we will not longer help you.”

    I did not get any reaction yet. Until I reminded them that I still did not have a solution for the new credit-card problem. The next day I got a small message from WorldRemit: I was blocked. Reason: “your account does not meet our approval criteria”. Suddenly after some years?!? I asked WHY several times. Their reaction is: “We are not allowed to disclose the reasons as to why your account was closed.” Yeh, yeh. First make rules and then tell me that following their own rules, they are not allowed to tell me the reason.

    Rather funny: after this block a friendly person from customer service told me that they were busy with solving my credit-card problem.

    Posted on November 16, 2016
    • compare

      Hi Herman, thank you for your comment. Here’s our take on things:

      1) It’s quite standard that a company would request you to use a locally issued credit or debit card for compliance. I know it seems odd but Anti Money Laundering laws force them into this behavior. They have to maintain a certain level of Know Your Customer and abide by a very strict set of rules. Same goes for the documents they asked you to provide about yourself and the nature of the people who have received money from you. World Remit is actually in an extremely problematic position because recipients can cash out the transfer and avoid taxation, so they have to be extra careful.

      2) In spite of the above, it’s a rather odd behaviour to allow a client to use the platform for years, and only then bother do the KYC process. It is definitely not reasonable of them to request you to provide the ID’s of 7 different people you’ve been sending money to.

      3) The part about the Trust Pilot comment is unethical. You are completely entitled to your opinion and this is what Trust Pilot is for.

      I am very thankful for the elaborated review. I will input all the details into the WorldRemit review which I just recently edited because of several negative experiences shared here on the comment section. Do not hesitate using other more recommended companies we have reviewed on this website. Have a look!

      Posted on November 16, 2016
  5. joseph terkaa

    update on my account details,

    Posted on November 21, 2016
    • compare

      Hi Joseph. We’re not sure what you meant to write here. I think you might have mis-clicked on the submit button before your comment was completed.

      Posted on November 21, 2016
  6. michael grosser

    I have tried to do biz w/WR but they are VERY inconsistent. I sent three remittances.. the first two were relatively quick and painless (same day) the third took almost three days. When I attempted a fourth remittance I was confronted with a “Visa Verification” page. This page had the logo of my bank as well as visa.
    As I could not get past it I contacted my bank per instructions. Bank gave a number to visa. Visa says my bank is not enrolled to call my bank. I called my bank, they said call visa….and again and again. I call World Remit
    THEY CANNOT HELP ME !!?? What kind of amateur lemonaid stand are they operating. Apparently no provision exist to draw directly from my account. Ironically it is visas high high foreign transaction and other fees that
    I am trying to avoid. I hate to think of the controls and restrictions we face in the future. And this is the private sector! See what Govt does next. WHOOOOOPEEEEEE

    Posted on February 16, 2017
    • Compare - MTC Admin

      Hi Michael. Very sorry to hear about that perplexing account.

      Posted on February 17, 2017
  7. Wassim

    I made a $600AUD transfer to Thailand for cash pick up which was to be available within minutes. Transfer went through fine via the app and confirmation was received. With the confirmation email in hand along with an SMS notification, my partner went to the Government Savings Bank located at Central Festival Phuket to pick up the money. This along with hundreds of other Government Savings Bank branches is listed as one of the pickup locations for Cash transfers.

    On presenting the confirmation email and transfer details to staff at the bank, my partner was told that the bank had never heard of world remit and that they don’t deal with them. I spent hours on the phone with world remit staff trying to understand what was happening and going back and forth between my partner and world remit passing on information for her to relay to the bank. No luck. The bank staff was adamant that they do not deal with world remit transfers

    World Remit then attempted to get in touch with a local agent in Thailand to help with the situation but they were unable to get through to anyone.
    I was told I would be called back with details of what was happening but 5 hours after the initial transfer no phone call was received. I finally called back and was told they were still having problems with getting a hold of a Thai agent. At this point, I asked for my transfer to be refunded. I just used Western Union instead. Yes, it’s a rip-off but at least they deliver the service they advertise.

    Stay away from this mob.

    Posted on March 5, 2017
    • Compare - MTC Admin

      Thank you for your feedback Wassim. Ridiculous situation.

      Posted on March 5, 2017
  8. Dale Reynolds

    WORLD REMIT — Not your judicious servant at all

    My experience with worldremit.com has not ended well. I went from being a good customer to a some kind of unexplained criminal suspect in a matter of moments, when I phoned for help in sending money to a friend overseas in an emergency. I was asked personal questions one would not expect to be asked – and in a rude manner – by anyone who is about to get your money for a simple service. Worldremit renders the power of judgement and sentence upon its simple “customer service” agents.
    That being the case, if you get a bad agent, you don’t have a chance to complete your legal business. Such a person is the only person you will be able to talk with on the phone if you have a problem in sending help to those who need it. You will get no supervisor, even if promised a supervisor. You will get no access other than the employee you are speaking to at the time you are speaking to him or her.. Worldremit shields its upper echelon staff as much as the President of the United States is shielded from criticism and challenge by any member of the public. This business does what it likes, from within a cocoon of arrogant self-righteousness..
    Worldremit has behaved capriciously and dishonestly with me. I am glad these people don’t serve in law enforcement or in justice, and I hope they don’t sit on juries. Worldremit cannot be trusted for fair play, or for fair judgement. I am glad I am now with another company.
    If you want more information about my trouble with worldremit, write to me at writdale@gmail.com. I will be glad to help, unlike worldremit.com, who never considered what I had to say, and never gave me the chanced to communicate in any way with someone in worldremit who could have overruled the ‘customer service’ person on the phone, who didn’t know how to listen.

    Sincerely,
    Dale Reynolds

    Posted on March 18, 2017
    • Compare - MTC Admin

      Looked into it – feeling it is not justified. World Remit just followed through on Anti Money Laundering laws. Other providers would not have accepted you as well IMHO.

      Posted on March 19, 2017
  9. Ishtiak A. Chowdhury

    I just opened a small corporation in Jackson Heights, Queens, Newyork. My company name is “Shamim Multi Services Inc”. I would like to be an authorized agent from World Remit. Please let me know what I should do to go forward with it. Thank you

    Posted on May 4, 2017
    • Compare - MTC Admin

      You should contact World Remit and not us.

      Posted on May 6, 2017
  10. Tina

    Trying to secure your identity seemed more like an invasion of privacy and an utter scam. I needed to send money overseas to U.K. to my husband so I wanted to use worldremit due to low fees and good currency rate. I should have been more aware as it takes 4 business days to transfer money. Next, they wanted access to my bank account. That should have been my first red flag. Then they wanted a picture of the front and back of my ID card. Why? Who knows. This should have been my second red flag but I continued like an idiot. Now the next day they emailed me saying they want voice recognition. Wtf? I’m not accessing Fort Knox. I’m just sending a few hundred dollars. So I’m trying to call them and at this point I’m on hold forever and I’m pissed. Mind you, not until you complete these steps will they transfer the money. So I basically wasted 2 days already with this bullshit. When I finally get someone on the line she tells me she’s new and all this is for security purposes. She wanted to ask more personal questions to which I said enough is enough. I want to cancel and close my account. They won’t close your account until 5 years instead, they disabled it. So I couldn’t go back on to delete my recipient’s information. When I asked for my Id to be properly disposed of, she said they need it for records. Sounds fishy that they archive a disabled account. Now I’m afraid of Id theft. I have changed my bank account password because I can’t risk fraud but who knows what they’ll do with my Id. I ended up using transferwise and my recipient received the money next day and I had no hassles. This has been the most horrible experience of my life. Don’t use them if you need fast service and don’t want your information out in the open.

    Posted on June 7, 2017
  11. teenagebirthdayinvitations

    I only started using it because I switched from Apple to Android and some kind of dumb imessage apple issue won’t allow me to receive texts from some of my Tried months to resolve it without

    Posted on June 16, 2017
  12. Rory Keelan

    Tried to use. Money debited but delivered. Unable to get through by telephone despite hanging on for long periods several times. No response to repeated e-mails. Fear the worst so will be contacting the FCA.

    Posted on June 24, 2017
  13. Rory Keelan

    In comment above, that should be NOT delivered.

    Posted on June 24, 2017
  14. Ian Rahn

    Attention Canadians: This is the best service I have found for Canadians sending money abroad.

    It is one of the only remittance services that supports Canada’s Interac network (as of late June 2017). That means that upon payment, World Remit redirects you to log into your Internet banking account and from there you are able to send the money instantly.

    I regularly send money to Brazil. With Interac, the money gets to World Remit immediately and the money is often deposited mid-morning the following banking day in Brazil. More importantly, the money arrives as a domestic transfer, which means that absolutely nothing is debited by the recipient bank or the government.

    Transferwise is slightly cheaper but only supports Electronic Funds Transfers (EFTs) in Canada (they say they are working on adding Interac as of late June 2017) unless you are willing to pay 1.15% to use your Visa Debit or 1.5% to use your Visa or MasterCard. Bear in mind that many Canadian credit companies will charge you a $5 cash advance fee if you use a credit card rather than a debit card to fund the transfer.

    Some Canadian banks arbitrarily black-list certain remittance providers for payments via Visa or MasterCard; paying with Interac circumvents such limitations.

    In this instance, World Remit is thus far superior for Canadians given the speed and low cost Interac transfers.

    The C$3.99 fee is quite reasonable and the foreign exchange rates are comparable to Transferwise, but usually just slightly less favourable. Given the prospect of waiting 12 hours or three to five calendar days, I prefer a slightly less advantageous rate, myself.

    My 2¢ worth! Good luck!

    Posted on June 27, 2017
    • Compare - MTC Admin

      Ian thank you so much for the detailed comment. It’s great to hear that. Are you sure you are calculating the markups correctly, though? I would imagine Transferwise being more than 1.5% cheaper than World Remit for CAD / BRL transfers? In any case you provided great information. We added it to the review.

      Posted on June 27, 2017
  15. AFreeMan

    THEY WITHDREW THE MONEY FROM MY CHECKING ACCOUNT AND THEN PROMPTLY DISABLED THE ACCOUNT!

    For my first experience with WorldRemit, I am left with a very poor opinion of this company and services. This was much worse than most other online transactions I have encountered.

    After I sent the money, I got a message that said: “Account disabled,” which is severely vague. This error message only serves to SCARE people and make them look like ONLINE FRAUD!

    This seems to be a fraudulent service and I will be seeking remedy. This merely wasted my time during an emergency.

    Posted on June 29, 2017
  16. Farrah

    hi good day everyone is anybody here have the number of the customer service in world remit? i was trying to call them but nobody answer the call i send money to the Philippines they need me to call them but they have only answering machine i called them like 30x now my family in the philippines need the money because my father is in the hospital he had to undergo chemotherapy so please anyone from world remit can answer me please help me

    Posted on July 5, 2017
  17. vinod

    I read the reviews on Worldremit and many had negative sentiments. I didn’t believe them – I thought it might be a hoax.

    I wanted to try it for myself. Result? It has been around 2 months since my transfer date and money has not been received by my loved ones. Worldremit says the money has been transferred. What Bullshit.

    If you would want to try just like me, I suggest you start with a very very very small amount. You will be sorely disappointed.

    Posted on July 18, 2017
  18. Lucia

    I send money through world remit on 17th of July , the money has been taken out of my debit account but shockingly the recipient has not received any money or confirmation email.
    They usually send a confirmation email both to sender and recipient and none 3 days on. Attempts to contact them has not worked either by phone, live chat is unavailable or email. I have send 3 emails and only received an automated message saying someone will be in contact within 12hours yet its gone 72hours.
    Very unhappy and would like you to check if this company is still operating. Its wrong and fraudulent for them to scam people. Is there anyone who can arbitrate for customers.
    Just seen similar complain above on 5 July 2017, is there a scum going on with this company.

    Posted on July 19, 2017
  19. Khalil Hussain

    Case no. 03855835
    i,m verry Shocked to see the Response of this Company, Now i’m Worried about my Refund payment of £ 1691.99. its was my first experience with Worldremit , I called Worldremit and asked the instruction about to send funds, when have made my online account and i have transferred £ 1691.99 into Worldremit account , then i have received an email ” your account has been disabled” . now world remit have not refund my money back into my account. when i asked about my refund they asked me to send my Bank Statement. I’m verry shocked that how this Company wasting Customer by doing these sort of things.
    Please refund my funds into my account

    Posted on July 21, 2017
  20. Charlotte

    A significant amount of money was taken from my account by this company, without my knowledge or authorisation. Whilst most companies are quick to resolve fraudulent activity, these guys have refused to speak to me. Customer Service can’t help me because I am not a customer! I don’t have an account with them or a transaction ID. Their “fraud team” don’t have a phone between them, and insist i email my details to them… having just been the victim of fraud, and knowing nothing about this company other than the fact they’ve taken money from me, I’ve stated I’m not prepared to email any details. They’ve refused to speak to me on the phone and insist I call customer service.

    Surely there must be a better choice if you, if you’re looking to transfer money abroad.

    Posted on July 24, 2017
    • Compare - MTC Admin

      World Remit is a $100m funded startup. Why would they want to steal your money? It sounds very weird. Could you provide evidence?

      Posted on July 25, 2017
  21. Elaisha

    My experience with worldremit was terrible!
    I sent 200$ dollars and they ask for ID and I provided it but I waited another 2 hours and still no confirmation so I call them and I am on hold for another hour and finaly, I talked to this english bitch agent and i told her to cancel my transaction but Wtf there is no confirmation or text that it has been cancelled ! Worldremit the worst remmittance .

    Posted on July 31, 2017
  22. desiree mamuric

    delay for processing the cash pick up option, waited for hours now to receive confirmation that the money is ready now for pick up. very inconvenient, I’d rather use the well known transfer next time. not a good experience as I am a first timer sender. Customer service is very bad too.

    Posted on August 15, 2017
    • Compare - MTC Admin

      thank you for your feedback!

      Posted on August 15, 2017

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