HiFX Money Transfer Review
Quick FactsPros and Cons
International Clients: ✓ Accepted.
Minimum Transfer: £50 (UK)
Trading via: Online Platform, and telephone.
Offices In: UK, Spain, New Zealand, Australia.
Regulation: ✓ Financial Conduct Authority (UK), FMA (New Zealand), FOS (Australia)
Fees: £9 per transfer for all transfers below £3,000.
Client Reviews: Over 8000, mainly on TrustPilot.
Our Rating: 80%
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High Rating by Clients
Operating since 1998
Fixed Fees of £9 – Quite High
Badly Rated App
Negative Reviews on our Comment Section
Complaints About UK Post Office’s Services
Our Rating: 80%
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Company Information and Credibility
HiFX was founded in the UK in 1998. It was meant to be a banking alternative for white-collar individuals to cut down on the cost of sending money overseas. The company grew over the next decade-and-a-half, establishing offices in the US, New Zealand, and Australia. In 2014, HiFX was purchased by American Euronet, which is a parent company to remittance transfer service Ria.
Euronet agreed to keep HiFX’s staff and branding, using the company to expand its customer base from the Hispanic immigrant population served by Ria. In the year since the buyout, HiFX’s reputation for affordable and excellent service has only been amplified, making the company one of the best currency transfer companies available on a broad international scale.
Financial Conduct Authority (UK), FMA (New Zealand), FOS (Australia)
Australia Business Awards, 2011
Tech Innovation Awards NZ, 2011
A company that has transferred over £ 134,549,388,534 nby itself (over 200bn combined with sister companies), 8 international offices, and has over 8000 client reviews places HiFX on the top of the scale when it comes to credibility.
HiFX has some of the most glowing feedback found for any currency transfer company, in both quality and quantity. TrustPilot: 9.5/10.0 (8000+ reviews). ReviewCentre: 4.5/5.0 (100+ reviews).
These are the two popular platforms for client reviews in the money transfer vertical, and we strongly rely on their feedback on our rating.
HiFX has left a strong positive impression with the majority of clients that rated them online. Among the qualities mentioned you can find:
- Personable approach
- Prompt response
- Easy sign-up and process afterwards
- Good rates
- Easy platform
We have located a small amount of complaints about HiFX, and also about the UK Post Office Currency Transfer service that they provided until mid-2015. The few we did find discussed these areas:
- Errors on Transfer
- Fees incurred in a non-transparent way
- Rates not as cheap as competitors
- Not transparent
- Unhelpful service
Most people are every happy with HiFX’s services and all of their offerings. These people, which amount to 85%+ of all client reviews, feel they have got a great deal in terms of pricing, and receiving the service as expected.
On the other hand, you can find some HiFX complaints around, some of them on the official HiFX client review pages, and some are relating to Post Office Money Transfer services that HiFX has provided until mid 2015. These people are very upset about every aspect of service, and claim they have been charged with unanticipated fees.
To summarize, it seems like HiFX’s service may be inconsistent at times but it is generally good.
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Exchange Rate & Fees
Fees: Fees are incurred globally – £9 per transfer for all transfers below £3,000, and $15 below $5,000 in the USA. Not only this makes the exchange rates much worse for those who are looking to transfer a thousand or two (9 pounds translate to almost 1% of the funds transferred), it makes testing HiFX more difficult. If you want to learn the process and try one test transfer of £100 or £200, it will cost you dozens of Pounds to initiate it.
Exchange Rates: It’s really difficult to say how HiFX rates compare with other companies. As with as other companies we tested, they should be able to save you 50% or more of the transfer costs in comparison with banks. The question is which rates will they will be able to offer a price that beats other companies’ quotes remains unanswered but our assumption, because of the ample size of the company, that they would be able to provide a very tight margin quote on large amounts.
Here is the most recent comparison they have published:
Limits: Very comfortable limitations online of €50 to €300,000 which makes this service available to almost everyone.
Else than the annoying fixed fees incurred by HiFX on small transfers, the company offers an excellent solution to online payments, and large transfer via telephone.
Exchange Rates & Fees Rating
Global Reach & Service
- Dedicated Dealer: Yes.
- Offices: UK, Spain, New Zealand, Australia.
- Ways to approach: Email, Telephone.
- Translations: None but localized version for USA, New Zealand and Australia.
- Accepts clients: Worldwide
- Currencies Handled: 60.
- Client reviews: Usually like the service.
Users can usually get friendly, helpful service available by phone or email, with support based in New Zealand, the United States, the United Kingdom, and Australia. Personalized advisors are available for large or complex transfers. Customer reviews are very positive on this front, describing service as competent, courteous, and prompt.
There are local offices for clients in various regions of the world, and they deal with more currencies than the vast majority of companies.
Global Reach Score
HiFX offers only spot contracts through their web platform. All normal hedging features, including spot and forward contracts as well as stop and loss orders, are available by phone.
For Online Sellers:
Many of HiFX’s customers are businesses, but the company makes no special provisions for web merchants.
HiFX has a currency conversion app. It works on iPhone and Android, but has no synergy with the real HiFX online platform. It feels like an attempt to get HiFX onto the common app stores and nothing more. It is rated 1/ 5 stars on the iPhone store, and damages HiFX’ strong reputation.
Standard offering on hedging, nothing special for merchants (or at least not advertised) and a terrible app.
Special Features Score
Credibility Score - 95%
Client Feedback - 80%
Fees, Exchange Rates - 80%
Global Reach, Availability, Service - 85%
Added Values - 60%
HiFX is a very solid choice for money transfers. With 20 years in operation, 8 worldwide offices, and €100bn transferred, it is extremely reliable. Clients are consistently happy with the service they have received. The downsides? €9 in fixed fees per transfer, and a terrible app.
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