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Halo Financial Review

Quick FactsPros and Cons
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Established: 2005.


International Clients: ✓ Internationally.


Currencies Offered: 100+


Minimum Transfer: £1,000 (£250 for regular transfers)


Trading via: Telephone only. Sign up is online.


Offices In: UK.


Regulation: ✓ Financial Conduct Authority, HM Revenue & Customs (UK)


Fees: £15 Per Transfer below £5,000 Free for  our readers


Promotional Code: None


Client Reviews: More than 800,  Most of them on Feefo


Client Rating: 99%



Awards

🏆 OPP Awards in 2013 and 2014

🏆 Feefo Gold Merchant Status 2016

🏆Re:Locate Magazine Expat Awards 2014


Our Rating: 82%

🔎 View Rating Breakdown


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Pros

Excellent Client Reviews

Friendly Website

Professional currency commentary

No Fees

Cons

No Online Platform (Currently in Beta mode)

No Offices Outside the UK

Smaller in Size than Companies like World First


Our Rating: 82%

🔎 View Rating Breakdown


 

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Company Information and Credibility


Company size:  

Halo Financial has been distinguishing itself as one of the top rising British currency transfer companies since its founding in 2005. With fewer than 50 employees, and trading only 24 currencies, Halo Financial proves its value to customers by providing personalized, jargon-free counsel on all the financial factors that maximizing savings when moving currency.

Halo financial won awards such as the OPP in 2013 and 2014, and Re:Locate expat magazine awards. It is also a partner of FXStreet, one of the better known currency magazines online.


Regulated By: 

FCA, HM Revenue & Customs (UK)


Conclusion: 

Very credible company with a long track record and almost always positive reviews, winning multiple prestigious awards and deserving our attention as an industry leader in the UK.

Credibility Rating

Client Feedback


Research:

There are  800 reviews on Feefo. About 5 of them are complaints, and the rest are highly positive. In addition, there are only 20 reviews on ReviewCentre. 3/4 are positive, one quarter of them are negative – overall score 4/5.

There are quite a few expat forums discussing Halo’s services (example). Most of which are positive.


Positive:
Those who enjoyed Halo’s services mentioned the following

  • Professional staff – expert knowledge with a personalised solution always available
  • Smooth and speedy money transfer – often sameday otherwise within 24 hours
  • Helpful dedicated dealer – will advise you when to move or not move your money
  • Good currency exchanges rates – competitive and will always aim to beat the nearest competitor – always worth phoning for a comparison
  • Seamless experience – prompt, helpful and highly recommended
Negative:
The several complaints we have reviewed have discussed a variety of topics. Including:

  • Trouble signing up
  • Confusion and errors in particular cases

Conclusion:

Most of the reviews are of satisfied customers thanking Halo Financial for the service they provided them with. They were happy with all elements including service, pricing, and the overall experience seems highly positive.

There are about 10 complaints we have located online overall, which make up less than 2% of the reviews we have found. Those are quite fierceful claiming Halo messed up the transfer, but we tend to believe these are either isolated cases or untrue reviews.

Overall seems like clients love doing business with Halo.

User Rating

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Exchange Rate & Fees


Fees: £15 fee per transfer below £5,000,  which is more than any other company we tested (with the exception of banks, and particular companies like HiFX).

Though Halo’s “normal” fees are high, our readers are eligible for a fee-free transfer as long as they pass the minimum hurdle of 1,000 Pounds, similarly to our other top companies like World First, Currencies Direct, and Moneycorp.

Exchange Rates: As with all companies, you absolutely can’t tell what’s the exchange rate you’ll get before you come with your specific requirements and ask for a quote. Halo is not different in that perspective. The difference is that they have hundreds of reviews attesting for their claims of saving clients up to 4% in comparison with banks.

Limits: The minimum transfer amount is £250 for regular transfers. The minimum for one-off transfers is £1,000. They have an online platform which is currently in Beta and when it is fully launched the lower limit may reduce.


Conclusion:

No fees and seemingly very good rates as witnessed by client reviews. Seems like Halo financial is doing well on that aspect.

Exchange Rates & Fees Rating

Global Reach & Service


Research:

  • Dedicated Dealer: Yes.
  • Offices: UK.
  • Ways to approach: Email, Telephone (sign up is avalable online).
  • Translations: No.
  • Accepts clients: Worldwide not including USA.
  • Currencies Handled: Most.
  • Client reviews: 98% positive.

Conclusion:

Dealing with “all trade-able currencies” as they mention on their website, and also taking up clients from anywhere in the world including the ever-so-problematic USA, means Halo is a truly international company.

Their services must be very good as clients love them, and we also know that the sales/dealer training happening in Halo is extremely professional in nature. This is why they stress on, and quite successfully, gaining themselves a very good name in the industry.

The only disadvantage for non UK clients is the lack of offices outside the UK. We would recommend international business clients or those transferring large amounts frequently to seek out more internationlized firms like Currencies Direct.

Global Reach Score

Additional Functionalities


Personal:

  • Rate Watch.
  • Limit & Stop loss Orders.
  • Forward Contracts.
  • Regular Transfers
  • Combinations of the above
  • Guidance on Emigration and overseas property purchases – including several unique 15+ pages Free guides.

Businesses:

  • Risk management service for businesses.
  • Daily updates on the market.
  • Regularly updated blog covering Industry news, Emigration, Overseas Property and more
  • Quarterly white papers on the major currency pairings such as GBPEUR, GBPUSD, GBPAUD

Halo also uniquely offer a free business FX audit for companies, which is a personalised and meticulous service. Otherwise it is a pretty standard hedging offering for businesses, but all the basics are provided and we know for certain the level of professionalism is higher than the industry standard. Their white papers help to differentiate them from other competitors in the market and show that they are experts in the FX market and are always looking to improve and develop.

The Halo Website is already fully responsive and mobile friendly, they don’t have an App as yet but we know that one is in the pipeline and we have been assured that the website user experience is being considerably improved upon for 2016.


Conclusion:

Good business value with a free currency audit service, less attractive on that aspect when it comes to individuals clients, as they still don’t have a fully functional online trading platform yet. They are working on it though – and it is in Beta testing.

Special Features Score

Review Summary
  • Credibility Score - 85%
    85
  • Client Feedback - 80%
    80
  • Fees, Exchange Rates - 90%
    90
  • Global Reach, Availability, Service - 85%
    85
  • Added Values - 70%
    70

Bottom Line

Halo Financial is a great company because the service it offers is outstanding. There are hundreds of highly positive reviews about them online, and only a handful of complaints. Their rates are good, and fees are waived for clients referred by this website. It's overall a good choice, when the only major disadvantage is lack of an online trading platform.

Businesses have a special advantage - receiving a free currency audit once they have signed up with Halo.

82 %

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4 comments

  1. Naomi J P

    used their web siet to learn how to transfer cash to my sister in the philippines. was veyr good

    Posted on November 26, 2014
  2. Matt

    My initial communication with Halo Financial was positive but their lack of transparency regarding exact currency amounts and dates caused me to cancel my order with them.

    For clarity, my advisor (Removed for privacy reasons) emailed:
    “The rate on EUR into GBP now is 1.3170 and we will take the £5 fee off at the Sterling end. This means E 500 will equate to £384 per month. ”

    Then after agreeing I received a confirmation email which quoted €510.73 per month for 384GBP. After rejecting this confirmation I received an email the day after the agreement from my advisor saying:
    “It was never going to work out that you would receive £384 from Euro 500.”

    Please be cautious when dealing with this company.

    NOTE: This comment has been edited for privacy reasons. Nothing else was changed.

    Posted on June 23, 2016
    • compare

      Matt thank you so much for your feedback. It’s a valuable one about a company that has very few client reviews online. Have you tried working with any other company?

      Posted on June 24, 2016
    • Halo Financial team

      Hello Matt
      I am sorry that you had this experience. I have since heard you have spoken to our advisor and the situation has been resolved, if we can help any further, please do not hesitate to contact us.

      Kind regards
      The Halo Financial team

      Posted on September 5, 2016

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