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GCEN Money Transfer Review

gcen-logoGCEN, which stands for “Global Currency Exchange Network” is an international money transfer provider which is authorised by the Financial Conduct Authority as payment institution. It is also registered with the HM Revenue & Customs in the UK.

According to GCEN’s website, located at the address https://gcen.co.uk/, the firm has offices in London (Mayfair), Dubai, Spain and Portugal.

We cannot recommend GCEN

GCEN sent MoneyTransferComparison.com a takedown letter requesting the removal of their editorial review in October 2016. We have put a temporary “disabled” status on this page, and have requested them, by email and via courier mail, to supply us with data so we can re-write this review. They never responded to us although we have a confirmation of receipt (it has been 3 months since our request).

We assume they have never replied back for a reason. They do not wish to be reviewed. We do not trust people whose actions signify they have something to hide. Thus we cannot mark this company as recommended. This status can be revoked if they supply all the data we have requested of them.

You are welcomed to read more about this in the comment section. In fact, we had a positive review by an existing client added there who asked why isn’t there an editorial review in place. We addressed that question as we do to any other query on the site or privately through email.


Editorial Review Temporarily Disabled

The editorial review of Global Currency Exchange Network has been temporarily disabled as per a request made by GCEN  in a letter sent in October 20, 2016. The MoneyTransferComparison.com staff is currently seeking to amend the review and is in a process of a thorough research of the firm.

We encourage GCEN to submit all relevant materials to us so we can do so correctly. It has proved to be extremely difficult for us to locate relevant materials about the firm online.

 

– This information was also sent directly to the company – 


Your next steps:

– You are encouraged to read client reviews and impressions below on our comment section.

– You are encouraged to leave your GCEN review below on our comment section if you ever dealt with them. The more information we have about the company, the better the outcome of our review would be. Especially with Global Currency Exchange Network, whose reviews are hard to find online.

– You are welcomed to browse through additional reviews on our website. We have covered more than 30 foreign exchange companies.

– You are welcomed to read through informative articles on our website. Our thorough FAQ is a good starting point.

6 comments

  1. mAl

    ONE OF THE MOST CONFUSING WEBSITES CLICKED ON 3 COMPANIES ALREADY IN THIS SITE AND NOOOOOTHING I LIKE

    Posted on November 29, 2014
  2. compare

    Hi mAl I looked at the comments you left throughout the website. You left 3 comments on our worst ranking companies :) If you want to find better service provider, I kindly refer you to the 3 options:

    – Our homepage with the best selection per category.
    – On your right hand side, you will find our recommendations for both personal and business use.
    – If you scroll further down, we have a selection of the crowd’s favourites, the brand receiving best ratings on the the largest UK-facing review websites like reviewcenter.

    Test out these companies, and let us know your thoughts.

    Posted on December 1, 2014
  3. shirley latham

    This comment has not been verified. We have contacted the person who wrote it in order to supply us with her details so we can confirm she indeed had an inquiry with the company – Added on November 2016 by Staff.

    Regarding GCEN – I would never use this company again – ever.

    Your information on GCen above :-

    If we rely on the few forum notes we found about the company, it could be that exchange rates are sub-par.

    We also don’t appreciate the fact their “exchange rates” section is quite deceitful and it’s easy to mistake the current official exchange rates for THEIR rates.

    This is more than factual and correct.

    I was promised the best rate available – forced and pushed by one very aggressive saleswoman – then found out that GCEN rate was the worst anywhere on that day! They then sued me for the full amount.

    Do not trust this company.

    Posted on November 30, 2015
    • compare

      Shirley thank you for the elaborated response! We would be very happy to hear which company you ultimately chose to transfer with. There are more than 10 recommended companies we have reviewed and we’re quite confident the experience with them would be a whole lot better.

      Posted on December 1, 2015
  4. AB

    I’ve been using GCEN for AED/GBP and AED/EUR transfers (I’m based in Dubai, and a client of their Dubai office).
    To date, my experience has been positive. Enquiries dealt with quickly, and funds are released quickly.
    I never did see the editorial review that has been revoked, perhaps if it was negative I wouldn’t have used them, but I have been doing so on the basis of a couple of friends recommended them.
    The rate has been better than I’ve received from the bank, and without charges.
    As long as I continue to receive this level of service, I can’t see why I’d go somewhere else. Maybe I’m missing something – would be interested to know what the bad feedback was previously.

    Posted on February 21, 2017
    • Compare - MTC Admin

      Hello AB, thank you for your response.
      It is definitely encouraging to see the company has good reviews from clients,
      it’s just hard to find a lot of those online.

      We had a negative review of the company based on the little information we had at hand.
      One negative review by a client above, and very few (if any) positive reviews to be found about them on other sites.
      Also, the site looks dated, not very informative, and it is seemingly a relatively small brokerage.
      Lack of information and lack of feedback has led us to a lack of trust.

      With that being said, our rankings are very “dynamic”. We are more than willing to hear out any broker, and
      understand why he believes certain parts of the information we provide are factually incorrect, or why he feels the ranking is unfair.
      Some of the companies we previously did not recommend come off as recommended nowadays on the site, and some companies we used to recommend are no longer recommended.

      GCEN chose to tackle with the issue in a very non-transparent way, by issuing a take-down letter to prevent us from placing an editorial review on the company.
      We had open communication with them via email just a year before they issued this letter!
      In response to the letter, we requested them to send us some information in order for us to amend the review, but to no avail.

      In all honesty, I think they were shooting themselves in the leg by doing so.

      Hope that clarifies everything.

      Posted on February 22, 2017

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