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FC Exchange Money Transfer Review

Quick FactsPros and Cons
fcexchangelogo

Established: 2005.


International Clients: ✗ Not accepting USA clients. Accepting clients from other regions.


Currencies Offered: 50


Minimum Transfer: £1,000


Trading via: Online Platform or Telephone.


Offices In: K (London, Berkhamsted, Cornwall), South Africa, Cyprus


Regulation: ✓ Financial Conduct Authority (UK)


Fees: £10 per transfer below £3,000, No fees above that figure


Client Reviews: 600, mainly on TrustPilot.


Client Rating: 9.7 / 10



Awards

🏆 Credit Level A2, Dun & Bradstreet

🏆 Best Accreditation Standard (b.co.uk): Best Company To Work For 2016


Our Rating: 90.6%

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Pros

Owned by Global Reach Partners (Rating: 82.6%)

Move 5.5bn per annum in Foreign Currency (W/ Global Reach Partners)

Dedicated Currency Dealers

Extended Office Opening Hours

Operating Since 2005

Cons

Fixed Fees for Transfer Below 3,000

No App

Not Accepting USA-based Clients


Our Rating: 90.6%

🔎 View Rating Breakdown


 

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Read More:

Company Information and Credibility


Company size:  

London-headquartered FC Exchange was established in 2005, and holds an 1A2 Credit Rating from D&B. The firm is currently trading more than £5bn annually combined with its parent company Global Reach Partners.

The firms unique selling point is customer satisfaction. Unlike other companies in this industry which reward their dealers and account managers based on much profit they turned for the company, FC Exchange took a different approach. FC Exchange choose to measure their employees by the level of satisfaction and retention of the clients they are handling.

In 2016 FC Exchange was acquired by Global Reach Group with backing from private equity investor, Inflexion. Together, the companies transfer over £5.5 billion each year, with FC Exchange specialising in private money transfers. FC Exchange has helped over 25,000 people move money since 2005. The seperation between the companies is follows – FC Exchange handles all private clients while Global Reach Partners handles corporate clients.


Regulated By: 

Financial Conduct Authority (UK)


Awards: 

🏆 Best Accreditation Standard (b.co.uk): Best Company To Work For 2016

🏆 Credit Level A2, Dun & Bradstreet


Conclusion: 

FC Exchange is a private client oriented currency dealership, which is deemed as very trustworthy by us. It has been in business for over 10 years now, properly regulated (as an Authorised Electronic Money Institution), and traded more than 4bn over this period of time, with an average trade volume of GBP 35,000 . Clients are satisfied with service as demonstrated by their online reviews and surveys. The excellent credit score rating just adds into the level of high level of trust we feel about the firm.

On the flip-side of things, it’s nowhere nearly as large as companies like World First t when it comes to private clients (for corporate clients, its parent company Global Reach Partners is at around the same size). It is also not quite as diverse in terms of currency offering as them.

The bottom line is that FC Exchange is a very trusted company with excellent prospects for the future.

Credibility Rating

Client Feedback


Research:

There are over 500+ reviews on TrustPilot, and less than 100 in Review Centere. The overall amount of reviews we have found is satisfactory, but we would have preferred to see a lot more of those  (Transferwise boasts 18,000 reviews on TrustPilot, at the time of the writing of this review, and going strong).

The rating the company has received on TrustPilot is an amazing 9.7, and Review Cetre’s rating is 4 / 5. It seems like there are very few complaints to be found about the firm online – and considering the fact they specialise in high-value transaction, that is really remarkable.


Positive:

There are more than 200 client reviews we have discovered that appreciate different qualities that the firm has. Some feedbacks indicate that FC Exchange is:

  • Friendly and helpful currency dealer
  • Guaranteeing a smooth and trouble-free experience
  • Helps save a great deal of money in comparison to banks
  • Taking the extra mile for its clients
Negative:

It was quite difficult discovering complaints, per se, about the firm’s conduct. The only things we could discover are isolated reviews discussing the following negatives:


Conclusion:

The complaints are quite obsolete, as all foreign exchange firms are required to process a lot of paperwork before sending money for a client. It doesn’t matter if it’s FC Exchange or another firm, these are regulatory requirements are enforced byt the Financial Conduct Authority. As far as not working with USA banks, it is simply a case of a mismatch between the company’s capabilities and the client’s requirements.

The positive reviews on Trust Pilot speak for themselves with a huge amount of customers finding the service extremely positive and recommending them highly. Many of the customers have said they would use FC Exchange again, or already utilise them for international money transfers on a regular basis.

User Rating

 


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Exchange Rate & Fees


Research:

Fees: There are fixed fees of £10 with each transfer below £3,000. Even though it’s not much of a gamer-changer when transferring above their minimal £1,000, it’s still pretty much a nuisance.

Exchange Rates: FC Exchange are so confident in their rates that they offer a Best Exchange Rate Guarantee.

Limits: £1,000.


Conclusion:

£10 fees for small transfers makes FC Exchange non-recommended for these type of transfers. For those, it is better to use a firm like Currencies Direct.

Medium to Large Transfers: The exchange rate guarantee, combined with very positive client feedback regarding the rates they have received makes us believe you will get an excellent rates (or “the best price” if you bother speaking to a few other brokers and utilise the Best Exchange Rate Guarantee the firm has in place).

Exchange Rates & Fees Rating

Global Reach & Service


Research:

  • Dedicated Dealer: Yes.
  • Offices: UK (London, Cornwall, Berkhamsted), Cyprus, South Africa.
  • Ways to approach: Leave email and/or Telephone on website, Call directly (UK and France lines available), or trade online.
  • Translations: French.
  • Accepts clients: Globally with the exception of USA clients.
  • Currencies Handled: 50
  • Client reviews: Praising service

Conclusion:

FC Exchange is a service oriented currency firm, which even rewards its staff by the satisfaction of the clients they are dealing with. On that aspect, based on client reviews aggregated from across the web and our personal experience dealing with their marketing team, they really excel.

On the other hand, their reach isn’t optimal. They do have some advantages like being able to handle funds originating in South Africa, which many other companies can’t… but the fact they are not able to take on Americans, and the fact they only have 2 offices outside the UK, makes them just average on that aspect.

Global Reach Score

Additional Functionalities


All corporate clients signing up with FC Exchange will be transferred to its parent company, Global Reach Partners, which offers a wide selection of FX options, Private clients can enjoy only Limit Orders or Forward Contracts through FC Exchange.


App:

No trading app.


Conclusion:

Not particularly glowing in that regard, just the basics.

Special Features Score

Review Summary
  • Credibility Score - 80%
    80
  • Client Feedback - 85%
    85
  • Fees, Exchange Rates - 87%
    87
  • Global Reach, Availability, Service - 85%
    85
  • Added Values - 85%
    85

Bottom Line

FCExchange is a great selection because it offers a personlised service people seem to enjoy. They have been running and growing over the past 10 years without any external funding, or being on the news' headline. Quietly, they became quite a significant player transferring almost 1 billion Pounds per annum. On the other hand, there are larger, more recognizable firms, offering a tad wider reach, and not charging fixed fees even on the smallest of transfers. Bottom line - a great decent choice.

90.6 %

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2 comments

  1. Darren

    I need to register with you to do an international transfer from Australia to the uk
    I have registered with 4 others and am seeking the best rate ,no,ease get ack to me if you are interested .
    Kind Regards
    Darren

    Posted on March 11, 2017
    • Compare - MTC Admin

      Hi Darren. Please click on “get a free quote” button on this page, and add your details there.
      You will receive a call back within minutes.
      We definitely think signing up with multiple brokers and comparing rates is a great M.O.
      Quite a few of our readers do that, so no worries, we are certain FC Exchange would be happy to try and beat other brokers on that!

      Posted on March 11, 2017

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