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FC Exchange Money Transfer Review

Quick FactsPros and Cons
fcexchangelogo

Established: 2005.


International Clients: ✗ Not accepting USA clients. Accepting clients from other regions.


Currencies Offered: 33


Minimum Transfer: £1,000


Trading via: Online Platform or Telephone.


Offices In: UK, Cyprus, South Africa


Regulation: ✓ Financial Conduct Authority (UK)


Fees: £10 per transfer below £10,000


Client Reviews: 250, mainly on TrustPilot.


Client Rating: 9.7 / 10



Awards

🏆 Credit Level A2, Dun & Bradstreet

🏆 Best Accreditation Standard (b.co.uk): Best Company To Work For 2016


Our Rating: 90.6%

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Pros

Owned by Global Reach Partners (Rating: 82.6%)

Move 5.5bn per annum in Foreign Currency (W/ Global Reach Partners)

Dedicated Currency Dealers

Extended Office Opening Hours

Operating Since 2005

Cons

Fixed Fees for Transfer Below 10,000

No App

Not Accepting USA-based Clients


Our Rating: 90.6%

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Company Information and Credibility


Company size:  

FC Exchange was established in 2005, and is currently trading £80-90m monthly for their clients. Their approach to business revolves around the client’s satisfaction, and this is the company’s main selling point. The company prides itself at the fact each client is assigned with a dedicated account manager, and that account manager is incentivised by the company in accordance with the retention rate and level of satisfaction demonstrated by clients.

FC Exchange holds an 1A2 Credit Rating from D&B.

FC Exchange has been acquired by Global Reach Partners in 2016 with the backing of Inflexion Private Equity. The two companies combined have tens of thousands of clients, 5.5bn in annual trading volume, and more than 170 employees. In early 2017, the two companies moved to a joint office space and it was announced the FC Exchange will handle all private clients, while Global Reach Partners will handle all corporate clients.


Regulated By: 

Financial Conduct Authority (UK)


Awards: 

🏆 Best Accreditation Standard (b.co.uk): Best Company To Work For 2016

🏆 Credit Level A2, Dun & Bradstreet


Conclusion: 

FC Exchange is a private client oriented currency dealership, which is deemed as very trustworthy by us. It has been in business for over 10 years now, properly regulated (as an Authorised Electronic Money Institution), and traded more than 4bn over this period of time, with an average trade volume of GBP 35,000 . Clients are satisfied with service as demonstrated by their online reviews, and their credit rating is satisfactory.

On the flip-side of things, it’s nowhere nearly as large as companies like World First and Currencies Direct. Even companies like Currency Solutions or TorFX which are more or less around the same size of FC Exchange have been more more visible on mainstream media, and gathered a lot more client reviews than them.

Still, they are owned by one of the top 10 most credible comapnies in the industry namely Global Reach Partners, so it is bound to be completely safe.

Credibility Rating

 

Client Feedback


Research:

There are over 200 reviews on TrustPilot, and 19 in Review Centere. The overall amount of reviews we have found isn’t the worst (there are firms like Axia FX with literally no reviews to be found in any of the platform), but isn’t the highest either (Transferwise boasts 18,000 reviews on TrustPilot, at the time of the writing of this review, and going strong).

The rating the company has received on TrustPilot is an amazing 9.7, and Review Cetre’s rating is 4 / 5. It seems like there are very few complaints to be found about the firm online – and considering the fact they specialise in high-value transaction, that is really remarkable.


Positive:

There are more than 200 client reviews we have discovered that appreciate different qualities that the firm has. Some feedbacks indicate that FC Exchange is:

  • Friendly and helpful currency dealer
  • Guaranteeing a smooth and trouble-free experience
  • Helps save a great deal of money in comparison to banks
  • Taking the extra mile for its clients
Negative:

It was quite difficult discovering complaints, per se, about the firm’s conduct. The only things we could discover are isolated reviews discussing the following negatives:


Conclusion:

The complaints are quite obsolete, as all foreign exchange firms are required to process a lot of paperwork before sending money for a client. It doesn’t matter if it’s FC Exchange or another firm, these are regulatory requirements implemented by constant check ups of the Financial Conduct Authority. As far as not working with USA banks, FCExchange just doesn’t have the proper regulation as required by FinCEN, it’s hard to keep it against them, as they clearly tell clients they do no repatriate funds from the USA.

The positive reviews, on the other hand, make us feel very strongly about the level of service provided by this company.

User Rating

 


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Exchange Rate & Fees


Research:

Fees: There are fixed fees of £10 with each transfer below £10,000. Even though it’s not much of a gamer-changer when transferring above their minimal £1,000, it’s still pretty much a nuisance.

Exchange Rates: Quotes are individaulised. It’s difficult to say whether their markups are any better or worse than similar companies working in the same fashion. The only thing we can say is that clients seem satisfied with the rates they’ve been receiving and there is a significant amount of them who stay with FC Exchange for many years.

Limits: The limit is quite high at £3,000 per transfer (or £1,000 for regular recurring transfers).


Conclusion:

£10 fees are just annoying to bear, and the minimum is quite high and makes the company not widely accessible as other companies (Currencies Direct offers free transfers from £100, for example).

Still, the most important element, being the exchange rate, seems pretty much favorable from what we read from clients.

Exchange Rates & Fees Rating

Global Reach & Service


Research:

  • Dedicated Dealer: Yes.
  • Offices: UK, Cyprus, Cape Town (South Africa).
  • Ways to approach: Leave email and/or Telephone on website, Call directly (UK and France lines available), or trade online.
  • Translations: French.
  • Accepts clients: Globally with the exception of USA clients.
  • Currencies Handled: 38
  • Client reviews: Praising service

Conclusion:

FC Exchange is a service oriented currency firm, which even rewards its staff by the satisfaction of the clients they are dealing with. This is their main selling point, and something they do better than average, and have the reviews to show it.

On the other hand, global reach isn’t optimal, as they don’t deal have a USA bank account, and clients even complained about it. Their selection of currencies is on par with other companies but far from the 100+ currencies the large firms like World First offers. It is worth noting they do have an office in South Africa, and together with firms like Currencies Direct they are among the only companies that can take on South African clients.

Global Reach Score

Additional Functionalities


All corporate clients signing up with FC Exchange will be transferred to their sister company, Global Reach Partners, which offers a selection of FX options, alongside standard hedging contracts like Forwards and Limit Orders.

Private clients can enjoy Limit Orders and Forwards through FC Exchange as they were before the companies merged.


App:

Not trading app.


Conclusion:

As FC Exchange doesn’t handle corporate clients anymore starting from February 2017, their FX option offering is less significant. They offer plain vanilla options for private clients, which is what we would expect of them.

Special Features Score

Review Summary
  • Credibility Score - 80%
    80
  • Client Feedback - 85%
    85
  • Fees, Exchange Rates - 80%
    80
  • Global Reach, Availability, Service - 80%
    80
  • Added Values - 85%
    85

Bottom Line

FCExchange is a great selection because it offers a personlised service people seem to enjoy. They have been running and growing over the past 10 years without any external funding, or being on the news' headline. Quietly, they became quite a significant player transferring almost 1 billion Pounds per annum. On the other hand, there are larger, more recognizable firms, offering a tad wider reach, and not charging fixed fees even on the smallest of transfers. Bottom line - a great decent choice.

90.6 %

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2 comments

  1. Darren

    I need to register with you to do an international transfer from Australia to the uk
    I have registered with 4 others and am seeking the best rate ,no,ease get ack to me if you are interested .
    Kind Regards
    Darren

    Posted on March 11, 2017
    • Compare - MTC Admin

      Hi Darren. Please click on “get a free quote” button on this page, and add your details there.
      You will receive a call back within minutes.
      We definitely think signing up with multiple brokers and comparing rates is a great M.O.
      Quite a few of our readers do that, so no worries, we are certain FC Exchange would be happy to try and beat other brokers on that!

      Posted on March 11, 2017

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