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FC Exchange Money Transfer Review

Quick FactsPros and Cons
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Established: 2005.


International Clients: ✗ Not accepting USA clients. Accepting clients from other regions.


Currencies Offered: 33


Minimum Transfer: £3,000


Trading via: Online Platform or Telephone.


Offices In: UK, Cyprus, South Africa


Regulation: ✓ Financial Conduct Authority (UK)


Fees: £10 per transfer below £10,000


Client Reviews: 250, mainly on TrustPilot.


Client Rating: 9.7 / 10



Awards 🏆 Credit Level A2, Dun & Bradstreet

🏆 Best Accreditation Standard (b.co.uk): Best Company To Work For 2016


Our Rating: 87.6%

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Pros

Owned by Global Reach Partners (Rating: 82.6%)

Move 5.5bn per annum in Foreign Currency (W/ Global Reach Partners)

Dedicated Currency Dealers

Extended Office Opening Hours

Operating Since 2005

Cons

Fixed Fees for Transfer Below 10,000

No App

Not Accepting USA-based Clients

Less Known Than Industry Leaders Moneycorp / World First


Our Rating: 87.6%

🔎 View Rating Breakdown


 

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Company Information and Credibility


Company size:  

FC Exchange was established in 2005, and is currently trading £80-90m monthly for their clients. Their approach to business revolves around the client’s satisfaction, and this is the company’s main selling point. The company prides itself at the fact each client is assigned with a dedicated account manager, and that account manager is incentivised by the company in accordance with the retention rate and level of satisfaction demonstrated by clients.

FC Exchange holds an 1A2 Credit Rating from D&B.

FC Exchange has been acquired by Global Reach Partners in 2016 with the backing of Inflexion Private Equity. The two companies combined have tens of thousands of clients, 5.5bn in annual trading volume, and more than 170 employees.


Regulated By: 

Financial Conduct Authority (UK)


Awards: 

🏆 Best Accreditation Standard (b.co.uk): Best Company To Work For 2016

🏆 Credit Level A2, Dun & Bradstreet


Conclusion: 

FC Exchange is a mid-range currency dealership, which appear to have satisfactory level of accreditation to pass by as a reliable company. It has been in business for over 10 years now, properly regulated (as an Authorised Electronic Money Institution), and traded more than 4bn over this period of time, with an average trade volume of GBP 35,000 . Clients are satisfied with service as demonstrated by their online reviews, and their credit rating is satisfactory.

On the flip-side of things, it’s nowhere nearly as large as companies like World First and Currencies Direct. Even companies like Currency Solutions or TorFX which are more or less around the same size of FC Exchange have been more more visible on mainstream media, and gathered a lot more client reviews than them.

Still, they are owned by one of the top 10 most credible comapnies in the industry namely Global Reach Partners, so it is bound to be completely safe.

Credibility Rating

Client Feedback


Research:

There are over 200 reviews on TrustPilot, and 19 in Review Centere. The overall amount of reviews we have found isn’t the worst (there are firms like Axia FX with literally no reviews to be found in any of the platform), but isn’t the highest either (Transferwise boasts 18,000 reviews on TrustPilot, at the time of the writing of this review, and going strong).

The rating the company has received on TrustPilot is an amazing 9.7, and Review Cetre’s rating is 4 / 5.


Positive:

There are more than 200 client reviews we have discovered that appreciate different qualities that the firm has. Some feedbacks indicate that FC Exchange is:

  • Friendly and helpful currency dealer
  • Guaranteeing a smooth and trouble-free experience
  • Helps save a great deal of money in comparison to banks
  • Taking the extra mile for its clients
Negative:

It was quite difficult discovering complaints, per se, about the firm’s conduct. The only things we could discover are isolated reviews discussing the following negatives:


Conclusion:

The complaints are quite obsolete, as all foreign exchange firms are required to process a lot of paperwork before sending money for a client. It doesn’t matter if it’s FC Exchange or another firm, these are regulatory requirements implemented by constant check ups of the Financial Conduct Authority. As far as not working with USA banks, FCExchange just doesn’t have the proper regulation as required by FinCEN, it’s hard to keep it against them, as they clearly tell clients they do no repatriate funds from the USA.

The positive reviews, on the other hand, make us feel very strongly about the level of service provided by this company.

User Rating

 


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Exchange Rate & Fees


Research:

Fees: There are fixed fees of £10 with each transfer below £10,000. Even though it’s not much of a gamer-changer when transferring above their minimal £3,000, it’s still pretty much a nuisance.

Exchange Rates: Quotes are individaulised. It’s difficult to say whether their markups are any better or worse than similar companies working in the same fashion. The only thing we can say is that clients seem satisfied with the rates they’ve been receiving

Limits: The limit is quite high at £3,000 per transfer (or £1,000 for regular recurring transfers).


Conclusion:

£10 fees are just annoying to bear, and the minimum is quite high and makes the company not widely accessible as other companies (Currencies Direct offers free transfers from £100, for example).

Still, the most important element, being the exchange rate, seems pretty much favorable from what we read from clients.

Exchange Rates & Fees Rating

Global Reach & Service


Research:

  • Dedicated Dealer: Yes.
  • Offices: UK, Cyprus, Cape Town (South Africa).
  • Ways to approach: Leave email and/or Telephone on website, Call directly (UK and France lines available), or trade online.
  • Translations: French.
  • Accepts clients: Globally with the exception of USA clients.
  • Currencies Handled: 38
  • Client reviews: Praising service

Conclusion:

FC Exchange is a service oriented currency firm, which even rewards its staff by the satisfaction of the clients they are dealing with. This is their main selling point, and something they do better than average, and have the reviews to show it.

On the other hand, global reach isn’t optimal, as they don’t deal have a USA bank account, and clients even complained about it. Their selection of currencies is on par with other companies but far from the 100+ currencies the large firms like World First offers. It is worth noting they do have an office in South Africa, and together with firms like Currencies Direct they are among the only companies that can take on South African clients.

Global Reach Score

Additional Functionalities


Offering trading tools such as Forward contracts, forward with early drawdown contracts, Stop losses and Limit Orders. Also in the final stages of becoming fully regulated by the FCA to be able to offer FX options to our corporate clients.


App:

Not trading app.


Conclusion:

Fairly standard offering as proposed by other firms with the exception of the early drawdown forward contracts (not offered by most other firms), as well as FX options. FX options could give some clients, especially investors, an opportunity to invest directly in the market with a leverate, but on the other hand could raise ethical issues. We will touch that when FX options are actually offered.

Special Features Score

Review Summary
  • Credibility Score - 80%
    80
  • Client Feedback - 85%
    85
  • Fees, Exchange Rates - 80%
    80
  • Global Reach, Availability, Service - 80%
    80
  • Added Values - 85%
    85

Bottom Line

FCExchange is a great selection because it offers a personlised service people seem to enjoy. They have been running and growing over the past 10 years without any external funding, or being on the news' headline. Quietly, they became quite a significant player transferring almost 1 billion Pounds per annum. On the other hand, there are larger, more recognizable firms, offering a tad wider reach, and not charging fixed fees even on the smallest of transfers. Bottom line - a very decent choice.

87.6 %

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